Beautiful, serene and smart hotel with great rooms, good buffet breakfast (great coffee!) and really lovely, helpful and professional staff.

Beautiful, serene and smart hotel with great rooms, good buffet breakfast (great coffee!) and really lovely, helpful and professional staff.

Wonderful stay at a gorgeous hotel with very helpful & friendly staff. Highly recommend!

Wonderful stay at a gorgeous hotel with very helpful & friendly staff. Highly recommend!

Great property

Great property

We stayed in one of the 3 bedroom Ryads and had such an amazing experience that we changed our future booking in order to stay here again!

We stayed in one of the 3 bedroom Ryads and had such an amazing experience that we changed our future booking in order to stay here again!

We thoroughly enjoyed our stay - thanks to the delightful staff and impeccable premises!

We thoroughly enjoyed our stay - thanks to the delightful staff and impeccable premises!

I stayed at this property for five days and stayed in a four bedroom raid at $820 USD a night. With prices like that you would think you’re getting five star service and top notch accommodations. That was not what we got. Instead we found a dead cockroach, left dish from room service for three days, and an air conditioning system that broke down every night. One night it was so hot we had to go to the front desk at 2am and see if someone could come fix it. The bathroom also had a moldy and sewage smell to it and the floors were completely filthy it’s as if they didn’t mop the floors in a while or do any type of deep cleaning in a while. In terms of service it was lacking, when ordering room service on the phone they never got the order right. They would come to the door one or two time to retake the order and still get it wrong. Their restaurant price are expensive but food was delicious. If you’re going to spend this type of money I’d say stay at the four seasons or Nobu.

I stayed at this property for five days and stayed in a four bedroom raid at $820 USD a night. With prices like that you would think you’re getting five star service and top notch accommodations. That was not what we got. Instead we found a dead cockroach, left dish from room service for three days, and an air conditioning system that broke down every night. One night it was so hot we had to go to the front desk at 2am and see if someone could come fix it. The bathroom also had a moldy and sewage smell to it and the floors were completely filthy it’s as if they didn’t mop the floors in a while or do any type of deep cleaning in a while. In terms of service it was lacking, when ordering room service on the phone they never got the order right. They would come to the door one or two time to retake the order and still get it wrong. Their restaurant price are expensive but food was delicious. If you’re going to spend this type of money I’d say stay at the four seasons or Nobu.

The best

The best

Good

Good

Perfect. Just wow

Perfect. Just wow

Perfect location! Although just a short stroll from the medina, it feels like a calm an relaxing oasis. Personal and attentive service. Special thanks to the staff at the kids club and the reception. Can't wait to go back!

Perfect location! Although just a short stroll from the medina, it feels like a calm an relaxing oasis. Personal and attentive service. Special thanks to the staff at the kids club and the reception. Can't wait to go back!

Very good location. Walking distance to all the major attractions. Staff very professional and helpful.

Very good location. Walking distance to all the major attractions. Staff very professional and helpful.

Excellent hotel, Staff, food, and cleanliness Will definitely go back

Excellent hotel, Staff, food, and cleanliness Will definitely go back

Staff were very helpful especially the waiting staff at breakfast. The room was spotless and the cleaners do such a good job Felt very safe and was nice a quiet but close enough to medina to explore the city. Lovely pool area

Staff were very helpful especially the waiting staff at breakfast. The room was spotless and the cleaners do such a good job Felt very safe and was nice a quiet but close enough to medina to explore the city. Lovely pool area

Great staff.. very friendly and hospitable

Great staff.. very friendly and hospitable

Fantastic and clean hotel. We traveled as a family. Had a great time during our stay. Hotel had a Great swimming pool, hamam, beauty bar. There is a small kids club but my kids were not interested and would prefer the swimming pool. Staff were super friendly and present. The hotel is great it the city is ok. Maybe it’s somewhere you want to visit once!

Fantastic and clean hotel. We traveled as a family. Had a great time during our stay. Hotel had a Great swimming pool, hamam, beauty bar. There is a small kids club but my kids were not interested and would prefer the swimming pool. Staff were super friendly and present. The hotel is great it the city is ok. Maybe it’s somewhere you want to visit once!

I’m beyond disappointed in my stay with this hotel. First of all the rooms were boiling at night, we asked if we could have assistance with the AC( I assumed it wasn’t working) as it was so hot at night, we were told there is no AC in this hotel. We then asked how about a fan? The reception staff laughed and said no madam no fans and hung up. We booked treatments at the spa and were told we have to pay in cash only or no treatments. So we booked one treatment for the same day as we had the cash for that. This should have been a simple wash and blow dry. My sister attended the appointment after swimming expecting a wash and blowdry. The hairdresser proceeded to blowdry her chlorine filled dirty hair. She asked can I have my hair washed please it’s full of chlorine. To which she was told I don’t do washing and tried to carry on blow drying her hair! When at breakfast, we would sit and wait to be addressed, noticed or have our orders taken. We would see tables with 3 staff to them but ours was empty? No idea what the prejudice was here but I’ve never experienced it so. Was very disgusted by it. One night we ordered room service, the online menu in the welcome pack wasn’t working. So we went to reception to ask for a menu. They said they don’t have any. So we went back to the room called the room service option, told them and they said we only have the following. Which were limited options very limited, it wasn’t even late at night but no apologies for any inconvenience.

I’m beyond disappointed in my stay with this hotel. First of all the rooms were boiling at night, we asked if we could have assistance with the AC( I assumed it wasn’t working) as it was so hot at night, we were told there is no AC in this hotel. We then asked how about a fan? The reception staff laughed and said no madam no fans and hung up. We booked treatments at the spa and were told we have to pay in cash only or no treatments. So we booked one treatment for the same day as we had the cash for that. This should have been a simple wash and blow dry. My sister attended the appointment after swimming expecting a wash and blowdry. The hairdresser proceeded to blowdry her chlorine filled dirty hair. She asked can I have my hair washed please it’s full of chlorine. To which she was told I don’t do washing and tried to carry on blow drying her hair! When at breakfast, we would sit and wait to be addressed, noticed or have our orders taken. We would see tables with 3 staff to them but ours was empty? No idea what the prejudice was here but I’ve never experienced it so. Was very disgusted by it. One night we ordered room service, the online menu in the welcome pack wasn’t working. So we went to reception to ask for a menu. They said they don’t have any. So we went back to the room called the room service option, told them and they said we only have the following. Which were limited options very limited, it wasn’t even late at night but no apologies for any inconvenience.