The hardest part of the stay was using our Hilton Gift Cards. It made the check in process difficult. Then we still ended up owing a little more after our stay that should have been charged at the beginning. Other than that the rooms were nice. The balcony at the end of each hallway was cool to see out at night. We enjoyed the valet parking. Loved the lazy river and spa area. The waterslide was super fast and fun. The centerpiece in the pool could use some new paint but was cute. The pool tables were disappointing because of the pool stick. It had no tip on the end to properly play but we played as is and still had fun.

Staff was rude, room was dirty. Started raining and the entire LL had a half inch of rain on the floor. It took staff 30 minutes to just start cleaning the water.

Staff was rude, room was dirty. Started raining and the entire LL had a half inch of rain on the floor. It took staff 30 minutes to just start cleaning the water.

First off ill say this is my 2nd time staying at this hotel so i have had great experience on previous occasions but this time i was not so happy, first ill start off by saying the other time i stayed i was not driving so i had no clue about the parking situation, so this time i drove and upon ariiving and getting my hotel key nobody explained how to enter and exit the parking garage ao instead of using my hotel kwy card the prompts on the screen just says 35 dollars to park so im like thats strange let me press the call button i pressed and waited and no one answered and by this time i have about 7 cars behind me so i go ahead and pay for the parking, once i return tp the hotel i tell the desk person what was goung on and she said o you just gotta use your room kwy which would have been helpful when i chrcked in so i asked is there any way my money can be refunded, she told me o no i dont know anything about that so the next morning i ask to speak to a manger and they claim they would take care of it which im not sure they did because i will get into that in a second, after all that happened i noticed upon getting on a off the elevator the entire trip that every black or african american person that came into that hotel where all put on the 10th floor including me and my wife now that wouldnt have been a big problem until i decided to just stop on afee other floors to check things out and not really sure if it was a lack of cleaning or what but the hallway rugs looks as if

Great

The rooms were clean, staff were very accommodating, the food is great and the amenities were a plus. It felt like staying in a resort.

The pool was great my family had a good time on the slide and the lazy river. Unfortunately the shower in our bathroom was clogged the whole time and if one person took a shower the whole tub would fill up. I didn’t get a decent shower our entire stay.

It was a great stay. I enjoyed the lazy river for a few hours. The slide was closed when i went swimming but opened up in the morning when i was checking out. I didn't get to enjoy it. At check in they checked us in to a handicap room without a walk in shower. I came down to change rooms with my girlfriend. They put us in 407, the room was close to perfect.There was no microwave in the room, and smelled like a wet dog. I was authorized for deposit at check in which was fine. Later that night i was charged another 45 dollars perhaps during the night audit which i did not expect. They charge you a 40 dollar resort plus 35 for self parking and if you want wifi and not a honor member you have to pay more. Parking and wifi should be included. Our trip was included with breakfast buffet which was great. Ronnie was on point. He allowed me to go upstairs and bring my girlfriend down and held me a table so i didn't have to wait on line again.

It was a great stay. I enjoyed the lazy river for a few hours. The slide was closed when i went swimming but opened up in the morning when i was checking out. I didn't get to enjoy it. At check in they checked us in to a handicap room without a walk in shower. I came down to change rooms with my girlfriend. They put us in 407, the room was close to perfect.There was no microwave in the room, and smelled like a wet dog. I was authorized for deposit at check in which was fine. Later that night i was charged another 45 dollars perhaps during the night audit which i did not expect. They charge you a 40 dollar resort plus 35 for self parking and if you want wifi and not a honor member you have to pay more. Parking and wifi should be included. Our trip was included with breakfast buffet which was great. Ronnie was on point. He allowed me to go upstairs and bring my girlfriend down and held me a table so i didn't have to wait on line again.

Had a great time at the pool and lazy river, Bar was so fun

Had a great time at the pool and lazy river, Bar was so fun

Good

Good

Overall good but my bathroom had hair on the floor and in the shower when I first walked in like they forgot to clean it. The bedsheets - which are usually super soft when I've stayed in the past were tough and scratchy. I had to sleep on the comforter itself and just wrap it around me. Most of the bikes in the gym were broken with no pedals to use. Otherwise everything was wonderful.

Overall good but my bathroom had hair on the floor and in the shower when I first walked in like they forgot to clean it. The bedsheets - which are usually super soft when I've stayed in the past were tough and scratchy. I had to sleep on the comforter itself and just wrap it around me. Most of the bikes in the gym were broken with no pedals to use. Otherwise everything was wonderful.

I liked the pool and activities.

I liked the pool and activities.

I had a great experience while I was there. The view was incredible from my room. The front desk staff and housekeepers were all amazing!

I loved the lazy river n pool areas. I love the fact that theres an adult quiet pool although they had a dj that day n music was so loud that the people who wanted quiet at the quiet pool could hear the dj still blasting tunes. The rooms are a bit dated. And the showers still have shower curtains which i think is unsanitary. Also we had 2 rooms booked and the carpets in the rooms were soaking wet to the point that when i tried to lift my foot with my sandals i couldnt lift because i got stuck. We couldnt wear socks in the room because our socks would immediately get wet. We didnt complain or ask for another room because we stayed for only one night and were out most of the day. I used to love it here when the quiet pool was really a quiet pool but rooms and pool area especially quiet spa is deteriorating.

I had a great experience while I was there. The view was incredible from my room. The front desk staff and housekeepers were all amazing!

I loved the lazy river n pool areas. I love the fact that theres an adult quiet pool although they had a dj that day n music was so loud that the people who wanted quiet at the quiet pool could hear the dj still blasting tunes. The rooms are a bit dated. And the showers still have shower curtains which i think is unsanitary. Also we had 2 rooms booked and the carpets in the rooms were soaking wet to the point that when i tried to lift my foot with my sandals i couldnt lift because i got stuck. We couldnt wear socks in the room because our socks would immediately get wet. We didnt complain or ask for another room because we stayed for only one night and were out most of the day. I used to love it here when the quiet pool was really a quiet pool but rooms and pool area especially quiet spa is deteriorating.

Been coming here for years love the lazy river the parking convenience but little pricey the food by the pool is pricey as well

Been coming here for years love the lazy river the parking convenience but little pricey the food by the pool is pricey as well

Popular hotel in the middle of the convention central. Off the main path so traffic is limited to hotel guest. Parking is covered. Dining is excellent and the pool is the best on idrive

Popular hotel in the middle of the convention central. Off the main path so traffic is limited to hotel guest. Parking is covered. Dining is excellent and the pool is the best on idrive

I really liked how close it was to universal studios and the pool area. Everything seemed extremely overpriced and I think the “resort pass” should be included in the price of the hotel. Also I didn’t like that parking was 35 dollars a day. Why is parking not included. Very beautiful hotel and the pool area was really nice, I just think the price I paid should’ve included the pool and parking.

I really liked how close it was to universal studios and the pool area. Everything seemed extremely overpriced and I think the “resort pass” should be included in the price of the hotel. Also I didn’t like that parking was 35 dollars a day. Why is parking not included. Very beautiful hotel and the pool area was really nice, I just think the price I paid should’ve included the pool and parking.

The hotel staff were rude, combative and disrespectful. I didn’t feel safe there. We cut our trip short and left days early. Not the same hotel it used to be.

The hotel staff were rude, combative and disrespectful. I didn’t feel safe there. We cut our trip short and left days early. Not the same hotel it used to be.

Pool management was not the best probably because it was overcrowded. There were not enough chairs or umbrellas likely because inconsiderate guests left their unattended chairs all day while they would leave the pool area and all their food.

Got charged 5 times for inconvince fees that are supposed to be “refunded” and they kept taking money out of my account for no reason. Had to call them early day to give me my money back. Put so much stress on me, my vacation was not even a vacation at that point. Should have never chosen to stay here, came from another country too. Overall bad experience. Would not recommend

Got charged 5 times for inconvince fees that are supposed to be “refunded” and they kept taking money out of my account for no reason. Had to call them early day to give me my money back. Put so much stress on me, my vacation was not even a vacation at that point. Should have never chosen to stay here, came from another country too. Overall bad experience. Would not recommend