I was all checked in to another local hotel just an hour before. That hotel was unacceptable so I quickly left and reserved this room instead. I saw the immediate difference. Everything was clean, fresh, smelled good. I was very happy with my room, the service and my stay altogether. I would visit again while passing through.

I was all checked in to another local hotel just an hour before. That hotel was unacceptable so I quickly left and reserved this room instead. I saw the immediate difference. Everything was clean, fresh, smelled good. I was very happy with my room, the service and my stay altogether. I would visit again while passing through.

It was amazing definitely will come back

It was amazing definitely will come back

More current Embassy Suites... it's built and looks like a traditional hotel on the inside, not the iconic open center Embassy. Breakfast, happy hour, hotel bar, and customer service was great. Pool area working, well kept, and stocked with clean pool towels.

More current Embassy Suites... it's built and looks like a traditional hotel on the inside, not the iconic open center Embassy. Breakfast, happy hour, hotel bar, and customer service was great. Pool area working, well kept, and stocked with clean pool towels.

Nice place

Everything!

Very clean and spacious rooms.

Fabulous experience! Staff and accommodations were Amazing! Hotel Manager Betty went up and above expectations!!!

Fabulous experience! Staff and accommodations were Amazing! Hotel Manager Betty went up and above expectations!!!

The location is a beautiful area with an awesome view! The only thing is guest that brings their pets let them run loose in areas, when you’re not a pet owner and trying to walk around this is very uncomfortable especially when they don’t clean up after their pets!!!!! I was getting on an elevator and the pet owner didn’t have the leash close to them and the dog leaped toward me and that was very frightening…..I continually used the stairs instead of the elevators. Some boundaries need to be put in place in such a lovely facility.

I recently stayed at the Indigo in Jacksonville, and overall, it was a decent experience. The location is quite convenient, especially if you're looking to explore the nearby attractions. The room was clean and well-maintained, though a bit on the smaller side. The bed was comfortable, ensuring a good night's sleep. The staff and quality of service was just okay. They did enough. The amenities were basic (no washer/dryer) and the hot tub malfunctioned when we tried to use it. The Wi-Fi was reliable, which is always a plus. In summary, Hotel Indigo is a solid choice if you're looking for a no-frills, comfortable place to stay. It's not luxurious, but it gets the job done.

I recently stayed at the Indigo in Jacksonville, and overall, it was a decent experience. The location is quite convenient, especially if you're looking to explore the nearby attractions. The room was clean and well-maintained, though a bit on the smaller side. The bed was comfortable, ensuring a good night's sleep. The staff and quality of service was just okay. They did enough. The amenities were basic (no washer/dryer) and the hot tub malfunctioned when we tried to use it. The Wi-Fi was reliable, which is always a plus. In summary, Hotel Indigo is a solid choice if you're looking for a no-frills, comfortable place to stay. It's not luxurious, but it gets the job done.

Nice location and decent costumer service but limited options for breakfast dinner and some electronics devices will be better to upgrade…

Nice location and decent costumer service but limited options for breakfast dinner and some electronics devices will be better to upgrade…

Front desk clerk was rude and unhelpful. Not the kind of person you should have in a customer-facing role. I stayed at two other Hotel Indigo properties (Tallahassee and Gainesville, FL) this week and had a totally opposite experience where the front desk staff was extremely professional and friendly.

Great time

Great time

Front desk clerk was rude and unhelpful. Not the kind of person you should have in a customer-facing role. I stayed at two other Hotel Indigo properties (Tallahassee and Gainesville, FL) this week and had a totally opposite experience where the front desk staff was extremely professional and friendly.

Great.

Great.

Great environment

Great environment

The staff was exceptionally friendly. I would stay here again.

The staff was exceptionally friendly. I would stay here again.

Great place, very clean and comfortable!

Great place, very clean and comfortable!

We have stayed at this hotel many times in the past and have always had a pleasant stay. However, during this stay the hotel had sort of a musty smell throughout the hallways, lobby and our room. It could have been just dog smells but it did not smell fresh and clean. I was also disappointing that the restaurant appeared to be closed. There was just one guy sitting at the bar. Two hours or so after we checked in, we went downstairs to the bar/restaurant, the same guy was still sitting at the bar. 10-15 minutes after we sat at the bar, the bartender came to take our drink order and we were told they were out of Crown Royal whiskey. I've been drinking Crown for almost 50 years so I was stunned that a bar had run out of one of the most popular whiskeys on the market today. I could perfectly understand they could run out of some odd, obscure liquor or beer, but out of Crown??? Crown is all I drink and I've never been in a bar that had run out of Crown. We were planning to eat at the restaurant that night but since they had no Crown, we left and had a delicious dinner at III Forks Steak House that was walking distance from the hotel. In the past, we always ate at the bar/restaurant and the dishes were reasonably priced for the outstanding food we received. BTW, there was NO ONE was eating breakfast in the restaurant the next day. We were quite disheartened about this most recent stay and will most likely seek accommodations elsewhere on our trip to Jacksonville in September.

We have stayed at this hotel many times in the past and have always had a pleasant stay. However, during this stay the hotel had sort of a musty smell throughout the hallways, lobby and our room. It could have been just dog smells but it did not smell fresh and clean. I was also disappointing that the restaurant appeared to be closed. There was just one guy sitting at the bar. Two hours or so after we checked in, we went downstairs to the bar/restaurant, the same guy was still sitting at the bar. 10-15 minutes after we sat at the bar, the bartender came to take our drink order and we were told they were out of Crown Royal whiskey. I've been drinking Crown for almost 50 years so I was stunned that a bar had run out of one of the most popular whiskeys on the market today. I could perfectly understand they could run out of some odd, obscure liquor or beer, but out of Crown??? Crown is all I drink and I've never been in a bar that had run out of Crown. We were planning to eat at the restaurant that night but since they had no Crown, we left and had a delicious dinner at III Forks Steak House that was walking distance from the hotel. In the past, we always ate at the bar/restaurant and the dishes were reasonably priced for the outstanding food we received. BTW, there was NO ONE was eating breakfast in the restaurant the next day. We were quite disheartened about this most recent stay and will most likely seek accommodations elsewhere on our trip to Jacksonville in September.

Nothing

Nothing