Good service, friendly staff. Food/dining options nearby.

We thought the staff was friendly and helpful. We purchased groceries as we were tired if restaurant food after 6 days travel There were were no utensils, dishes, pots, pans etc. in the kitchen. We ended up going out. No soap was provided. Though the bathroom was tidy, the way the counter wraps around the toilet, it is impossible to grab some tp without smacking your elbow. We eventually set the tp on the counter. Staff was kind and attentive at check in, but we wont stay with them again. Their concept holds promise but missed the mark.

We have stayed here several times, no big bells and whistles, but clean and easy access from the road. Staff is super helpful and kind

This hotel brand has a bit of an identity crisis that is really no fault of this location in particular. Why provide a kitchenette with nothing to cook or eat with? Who is traveling with kitchen supplies? Also, the main area space for coffee is large but no breakfast is supplied presumably because of the kitchenette and the hotel's catering towards longer term guests but also not. A few other notes: - Great location. Nice walking/running pathway nearby and easily accessible to drive to other locations in Missoula. It's also very quiet. - Smells like an apartment which I didn't love. With people cooking, the ventilation isn't great and the various odours travel through the hallways and likely sink into the carpets. Huge gaps in the door didn't help. - They updated the TV box while we were there. We didn't want anyone in our room so left a do not disturb hanger on the door but they still came in anyway which left us with a negative vibe. - No hand soap in the bathroom. - Tub was very small. - Bed was comfortable. - Lots of convenient parking. - Except for the smell mentioned above at dinner time in particular, our room was mostly clean unlike some of the other comments here. - We had few interactions with staff but they were friendly when we did. - The hotel served our needs fine but I doubt I'd book again. -Seems more appropriate for long term stays than a couple of nights. Great for someone wanting to cook and store food if they bring their own supplies to do so.

It took forever to get checked in to our hotel. There was sort of a kitchenette in the room, but everything else was poor quality.

It took forever to get checked in to our hotel. There was sort of a kitchenette in the room, but everything else was poor quality.

no ice.

no ice.

Reasonable rates. Room was quiet and beds were comfortable. Kitchenette was handy. Room/bathroom specific, could have been cleaner.

Reasonable rates. Room was quiet and beds were comfortable. Kitchenette was handy. Room/bathroom specific, could have been cleaner.

Easy check in and out. Staff was great.

It was okay though

It was okay though

The place was a decent stay for the amount of money. It was close to the freeway but very quiet. The staff was super polite. It is a safe area. Easy check in and check out. Shower pressure was great with plenty of hot water. It does allow pets. My allergies acted up a lot in the room but that was my fault for staying in a place that allows cats and dogs.

The place was a decent stay for the amount of money. It was close to the freeway but very quiet. The staff was super polite. It is a safe area. Easy check in and check out. Shower pressure was great with plenty of hot water. It does allow pets. My allergies acted up a lot in the room but that was my fault for staying in a place that allows cats and dogs.

Clean and comfortable

Clean and comfortable

The service was pleasant. The room had dirty towels under the sink and one of the beds looked like it had been remade with same sheets. The shampoo and body wash were empty. My husband went and asked for some, was giving shampoo and conditioner. We asked again for body was the next day and it was immediately changed. We won’t be staying there next time. This is my 2nd stay and we had similar problems last time. The customer service was good, so we tried again. We will stay elsewhere when we visit our freshman from now on

The service was pleasant. The room had dirty towels under the sink and one of the beds looked like it had been remade with same sheets. The shampoo and body wash were empty. My husband went and asked for some, was giving shampoo and conditioner. We asked again for body was the next day and it was immediately changed. We won’t be staying there next time. This is my 2nd stay and we had similar problems last time. The customer service was good, so we tried again. We will stay elsewhere when we visit our freshman from now on

Do NOT stay at this hotel. I have never stayed at a hotel with such deplorable customer service. The staff was horrible. In the five days we stayed at the hotel, I was only able to find staff to help me on two occasions--when I checked in and when I checked out. My husband and I came and went at various hours during the day and night and we never saw anyone at the desk. We couldn't get clean towels and our room was not cleaned or restocked once during those five days. We used the same towels for five days and only by sheer luck didn't run out of toilet paper. Only one young girl on staff was helpful, everyone else sat outside smoking or disappeared. People who didn't work at the hotel hung out with the staff and confronted guests, housekeeping sat in the back office reading a magazine, boxes sat stacked in the lobby for days, and pallets sat in front of the entrance for hours, a definite safety hazard. The service was so bad, my husband and I cut our trip short by a day and left early. I will never stay at My Place in Missoula again.

Do NOT stay at this hotel. I have never stayed at a hotel with such deplorable customer service. The staff was horrible. In the five days we stayed at the hotel, I was only able to find staff to help me on two occasions--when I checked in and when I checked out. My husband and I came and went at various hours during the day and night and we never saw anyone at the desk. We couldn't get clean towels and our room was not cleaned or restocked once during those five days. We used the same towels for five days and only by sheer luck didn't run out of toilet paper. Only one young girl on staff was helpful, everyone else sat outside smoking or disappeared. People who didn't work at the hotel hung out with the staff and confronted guests, housekeeping sat in the back office reading a magazine, boxes sat stacked in the lobby for days, and pallets sat in front of the entrance for hours, a definite safety hazard. The service was so bad, my husband and I cut our trip short by a day and left early. I will never stay at My Place in Missoula again.

Everything was good and I would stay there again

Everything was good and I would stay there again

Everything was great!

I travel 60 nights a year and am very low maintenance but this was my first stay at a My Place. Cleanliness in my room was a concern, urine and fecal matter on the toilet seat, balls of dog hair on the ground, dried food on the counter, and a mess so greasy and smelly in the microwave that I can only assume someone put a burrito in there uncovered for many minutes. The icing on the cake is that the next morning I looked at my bank statement to see that I was double charged. Front desk staff blamed corporate for “the oldest computers” and “my manager walked out this weekend, I have no idea how to help you.” Geesh. The erson behind me in line was there to report the same issue, dirty room and double charged.

I travel 60 nights a year and am very low maintenance but this was my first stay at a My Place. Cleanliness in my room was a concern, urine and fecal matter on the toilet seat, balls of dog hair on the ground, dried food on the counter, and a mess so greasy and smelly in the microwave that I can only assume someone put a burrito in there uncovered for many minutes. The icing on the cake is that the next morning I looked at my bank statement to see that I was double charged. Front desk staff blamed corporate for “the oldest computers” and “my manager walked out this weekend, I have no idea how to help you.” Geesh. The erson behind me in line was there to report the same issue, dirty room and double charged.

How would you feel if you arrived at your hotel after a long day of travel and there was no room waiting for you? How would you feel if the hotel made no attempt to help you find new accommodations elsewhere at 1am? We ended up next door at the “come on inn”. They treated us like family. Whatever you do don’t stay here. We were told it is standard policy to overbook to make sure they are always at 100% capacity. This is the craziest thing that has ever happened while “staying” at a hotel. I don’t care how they respond to this review - there is no excuse. This was not the first time they have done this we were told.

How would you feel if you arrived at your hotel after a long day of travel and there was no room waiting for you? How would you feel if the hotel made no attempt to help you find new accommodations elsewhere at 1am? We ended up next door at the “come on inn”. They treated us like family. Whatever you do don’t stay here. We were told it is standard policy to overbook to make sure they are always at 100% capacity. This is the craziest thing that has ever happened while “staying” at a hotel. I don’t care how they respond to this review - there is no excuse. This was not the first time they have done this we were told.

Very comfortable and quiet. Staff is helpful and friendly

The beds were great - very comfy

The beds were great - very comfy

I had to find a place to stay with my 2 tiny dogs after the Steam Plant hotel proved to be just plain scary. It worked out fine and since I needed a last minute place for the night I was very happy.