My room was not so clean, wall papers already started coming out. bed lines were already at last stage life, must be changed. lots of stain on quilts. option for breakfast were limited, service by support staff was lowest level, we had to remind 2-3 time for even getting warm drinking water.

My room was not so clean, wall papers already started coming out. bed lines were already at last stage life, must be changed. lots of stain on quilts. option for breakfast were limited, service by support staff was lowest level, we had to remind 2-3 time for even getting warm drinking water.

Good hotel for relax

Good hotel for relax

It’s always good to stay here, comfortable rooms and good service. Only thing matters is lifts are not managed well. Breakfast time it was too crowded, must find bigger space.

It’s always good to stay here, comfortable rooms and good service. Only thing matters is lifts are not managed well. Breakfast time it was too crowded, must find bigger space.

Clean, friendly, and good location

Clean, friendly, and good location

A/C unit either is too cold or too warm, same with water... too cold or scalding hot

A/C unit either is too cold or too warm, same with water... too cold or scalding hot

This hotel is worst hotel since I have ever stayed for 5 years of travelling all over the world and stay more than 70 day in a year. (I have stayed totally more than 400 night)I strongly do not recommend you stay here.And I have decided not to stay only this hotel but also this chain hotel. The reason why I do not want to stay this hotel anymore is 100% come from reception staff.The problem is reception staff attitude and education level.They do not have neither responsibility and hospitality. First,you have to wait for several min for checking in because I do not know why they need to check so many things and get visitor wait so long.And they seems not to feel sorry.In other normal hotel,all we have to do is just show our ID such as passport and it will be done but this hotel is not. Next, I would like to tell you their hospitality.At the night ,somehow I booked wrong date and need to re-book.Reception said there were several room were available so I requested them to change. In fact,I did same thing for before 2 times, but reception were quiet helpful and easily to change the booking.Because I knew that,I requested them again and again but they told me just"NO". They were about to get me double payment but I noticed it so it can be stopped. I had to call this website customer service and off course , it can be changed.I lost around one hours , even I was so tiered after finishing one day working and moving from other city.

This hotel is worst hotel since I have ever stayed for 5 years of travelling all over the world and stay more than 70 day in a year. (I have stayed totally more than 400 night)I strongly do not recommend you stay here.And I have decided not to stay only this hotel but also this chain hotel. The reason why I do not want to stay this hotel anymore is 100% come from reception staff.The problem is reception staff attitude and education level.They do not have neither responsibility and hospitality. First,you have to wait for several min for checking in because I do not know why they need to check so many things and get visitor wait so long.And they seems not to feel sorry.In other normal hotel,all we have to do is just show our ID such as passport and it will be done but this hotel is not. Next, I would like to tell you their hospitality.At the night ,somehow I booked wrong date and need to re-book.Reception said there were several room were available so I requested them to change. In fact,I did same thing for before 2 times, but reception were quiet helpful and easily to change the booking.Because I knew that,I requested them again and again but they told me just"NO". They were about to get me double payment but I noticed it so it can be stopped. I had to call this website customer service and off course , it can be changed.I lost around one hours , even I was so tiered after finishing one day working and moving from other city.

So many elevators, but not coordinated, during weekends a nightmare to wait, and get squeezed inside, very uncomfortable.

So many elevators, but not coordinated, during weekends a nightmare to wait, and get squeezed inside, very uncomfortable.

The best hotel in Solo area. You should try the pool. Right next to the mall. Room is spacious and clean.

The best hotel in Solo area. You should try the pool. Right next to the mall. Room is spacious and clean.

Its a 4 star hotel but the mentality of the staff is a 1 star or no star hotel. Once you book and pay the room through hotels.com. The hotel is sending you an email that your creditcard needs to be verified and not indirectly guaranteed your stay. You will have to fill-in an additional form where u need to fill in all details re your creditcard. I called hotels.com and complaint about this. I even contact my bank why ny creditcard was not able to verified. It is a shock if u find out if you already paid that the booking is cancelled because your creditcard. At the end after our complaint we found that this hotel has his own rules about creditcards, we will make an official complaint about this. If you ever book this hotel and you encounter the same issue as above. Ditectly contact customer service of hotels.com. Further about the hotel, the room is tidy and big. But the breakfast during the weekends looks like a big bazaar where u have no privacy as you sit at 1 round table wii other people. We didnot like this kind of standard for a 4 star hotel. The room again is good, but the system management needs to change from top down.

Its a 4 star hotel but the mentality of the staff is a 1 star or no star hotel. Once you book and pay the room through hotels.com. The hotel is sending you an email that your creditcard needs to be verified and not indirectly guaranteed your stay. You will have to fill-in an additional form where u need to fill in all details re your creditcard. I called hotels.com and complaint about this. I even contact my bank why ny creditcard was not able to verified. It is a shock if u find out if you already paid that the booking is cancelled because your creditcard. At the end after our complaint we found that this hotel has his own rules about creditcards, we will make an official complaint about this. If you ever book this hotel and you encounter the same issue as above. Ditectly contact customer service of hotels.com. Further about the hotel, the room is tidy and big. But the breakfast during the weekends looks like a big bazaar where u have no privacy as you sit at 1 round table wii other people. We didnot like this kind of standard for a 4 star hotel. The room again is good, but the system management needs to change from top down.

Me and my family had a pleasant stay at this hotel. The staff were friendly and the breakfast was good. The rooms were also neat and clean. I would come back to this hotel again.

Me and my family had a pleasant stay at this hotel. The staff were friendly and the breakfast was good. The rooms were also neat and clean. I would come back to this hotel again.

The area is not the best. The breakfast can be better

The area is not the best. The breakfast can be better

Exulent stay no complaints had a great holiday Only complaint if you dont have transport its hard to get around

Exulent stay no complaints had a great holiday Only complaint if you dont have transport its hard to get around

Nice hotel, good f&b... Easy acces to the public activity.

Nice hotel, good f&b... Easy acces to the public activity.

WE thoroughly enjoyed our stay ... great staff , great room, great breakfast, etc.

WE thoroughly enjoyed our stay ... great staff , great room, great breakfast, etc.

Nice hotel with wonderful city view, friendly for kids and room hotel is large

Nice hotel with wonderful city view, friendly for kids and room hotel is large

Nice and luxurious hotel with all the amenities. Unfortunately, if you stay here for family vacation you from won't feel comfortable. Hotel is packed with hundreds people everyday from the 1st night we stayed until we left (1 week). From festivals, events, weddings, seminars, workshops , etc. The elevators are very slow because they are packed with tons of people all the time. I have to take stairs down because it's faster than waiting for the elevators. Breakfast area are always jam packed with hotel guests from all those seminars, workshops , etc. It's not comfortable at all for us who want to relax and enjoy the morning breakfast. Loud noise and super crowded hotel are on every area , lobby, restaurant, parking, etc. Location is strategic, next to the luxury mall, The Park Mall and nearby Hartono Mall , and there are plenty of small and big restaurants and stores nearby. But the lower income housing were behind the hotel, make it not a nice view, when my husband and son were getting ready to jump onto the pool, there were smoke of burning the trash from people live in those houses.

Nice and luxurious hotel with all the amenities. Unfortunately, if you stay here for family vacation you from won't feel comfortable. Hotel is packed with hundreds people everyday from the 1st night we stayed until we left (1 week). From festivals, events, weddings, seminars, workshops , etc. The elevators are very slow because they are packed with tons of people all the time. I have to take stairs down because it's faster than waiting for the elevators. Breakfast area are always jam packed with hotel guests from all those seminars, workshops , etc. It's not comfortable at all for us who want to relax and enjoy the morning breakfast. Loud noise and super crowded hotel are on every area , lobby, restaurant, parking, etc. Location is strategic, next to the luxury mall, The Park Mall and nearby Hartono Mall , and there are plenty of small and big restaurants and stores nearby. But the lower income housing were behind the hotel, make it not a nice view, when my husband and son were getting ready to jump onto the pool, there were smoke of burning the trash from people live in those houses.