As soon as I arrived at the place it was informed me that there was a problem with my room and they would have to move me to another place, 15 minutes far from where I booked (I wasn't warned before by the staff about that). And I didn't want the change because I had choosed the placed based on the location, close to Toledo Station, that was the most important thing for me. Since it hadn't any option it was offered me a nice apartment at Cappela Vecchia (a great place but distant from subway stations), in a airbnbn format (an apartment in a building without reception), and they gave me the keys from the apartment and from the building entrance. To resume the nightmare history: I left the apartment at night to have dinner, and when I came back at 12pm, the key wasn't able to open the building's door and my cellphone had run out of battery at that time. So I needed to sleep at the streets (with 7 degrees) waiting till 7am the stores to open and buy a powerbank, turn on the cellphone and ask someone from the staff to help me.They were really lovely to answer and to help me at 7h30am. When they arrived, they realized that really there was a problem with the building's door (the person that came had to ask for help from someone inside the building he knew). There wasn't offered me any compensation even considering that I hadn't neither half of the stay inside the apartment.

As soon as I arrived at the place it was informed me that there was a problem with my room and they would have to move me to another place, 15 minutes far from where I booked (I wasn't warned before by the staff about that). And I didn't want the change because I had choosed the placed based on the location, close to Toledo Station, that was the most important thing for me. Since it hadn't any option it was offered me a nice apartment at Cappela Vecchia (a great place but distant from subway stations), in a airbnbn format (an apartment in a building without reception), and they gave me the keys from the apartment and from the building entrance. To resume the nightmare history: I left the apartment at night to have dinner, and when I came back at 12pm, the key wasn't able to open the building's door and my cellphone had run out of battery at that time. So I needed to sleep at the streets (with 7 degrees) waiting till 7am the stores to open and buy a powerbank, turn on the cellphone and ask someone from the staff to help me.They were really lovely to answer and to help me at 7h30am. When they arrived, they realized that really there was a problem with the building's door (the person that came had to ask for help from someone inside the building he knew). There wasn't offered me any compensation even considering that I hadn't neither half of the stay inside the apartment.

Easily walkable from the train station and to all places in historic Naples and the waterfront. The staff were particularly friendly and wonderful with the elderly man who checked us in being extremely welcoming. They shared all the best spots to visit and gave us a map and were interested in making our stay perfect. They spoke Italian and were proficient in English as well. I would highly recommend this place as it was excellent and affordable for my stay in Napoli.

Easily walkable from the train station and to all places in historic Naples and the waterfront. The staff were particularly friendly and wonderful with the elderly man who checked us in being extremely welcoming. They shared all the best spots to visit and gave us a map and were interested in making our stay perfect. They spoke Italian and were proficient in English as well. I would highly recommend this place as it was excellent and affordable for my stay in Napoli.

At first, it's a bit difficult to see how to go the front. However, checking-in and after that is very smooth because the staff was so kind. In addition, the room was very comfortable.

At first, it's a bit difficult to see how to go the front. However, checking-in and after that is very smooth because the staff was so kind. In addition, the room was very comfortable.

The Fiorentini Residence was situated well in the centre of most things, it was an easy to walk to the metro which enabled you to get to most places of interest.

The Fiorentini Residence was situated well in the centre of most things, it was an easy to walk to the metro which enabled you to get to most places of interest.

This is not a hotel as I would expect. It was more like a B & B. The room was basic and rather small - pictures are quite deceiving! The view was not of the volcano and/or the bay of Naples as described. There was no 24 hour manned reception. Having said that the lady that looked after the rooms was kind and helpful. This place is OK as somewhere cheap to sleep, but I would not recommend it for families.

This is not a hotel as I would expect. It was more like a B & B. The room was basic and rather small - pictures are quite deceiving! The view was not of the volcano and/or the bay of Naples as described. There was no 24 hour manned reception. Having said that the lady that looked after the rooms was kind and helpful. This place is OK as somewhere cheap to sleep, but I would not recommend it for families.

The BandB was what I needed.

The BandB was what I needed.

Accommodating hosts, clean and comfortable. Great views from our balcony.

Accommodating hosts, clean and comfortable. Great views from our balcony.

Rooms are a bit small & the shower is tight. Hotel is good but area is not very nice & concierge is daytime only.

Rooms are a bit small & the shower is tight. Hotel is good but area is not very nice & concierge is daytime only.

It's inside a building, so there's no 24 hr front desk. You need to confirm with the manager your approximate arrival time. At first we were a bit worried, but things worked out fine. They are super nice and helpful.

It's inside a building, so there's no 24 hr front desk. You need to confirm with the manager your approximate arrival time. At first we were a bit worried, but things worked out fine. They are super nice and helpful.

Great value for money. Staff was very helpful and explained exactly how to get to all of the sights within walking distance of the hotel.

Great value for money. Staff was very helpful and explained exactly how to get to all of the sights within walking distance of the hotel.

Superb location from which to explore the city. We were made to feel welcome / staff could not be more helpful. A lovely clean and quiet room, serviced daily. Large breakfast served en suite on a tea-trolley.

Superb location from which to explore the city. We were made to feel welcome / staff could not be more helpful. A lovely clean and quiet room, serviced daily. Large breakfast served en suite on a tea-trolley.

On the seventh floor (lift) of an office tower in the centre of Naples, next to the main police station (safe neighbourhood), kind staff, good breakfast and attention to the details (umbrella, slipper...). When opening the window, the street is noisy, but this is normal in Naples and the window is well insulated. Excellent place to explore on foot the main sights of Naples. The harbour is also a short walk (ship to Sorrento, Ischia, Capri).

On the seventh floor (lift) of an office tower in the centre of Naples, next to the main police station (safe neighbourhood), kind staff, good breakfast and attention to the details (umbrella, slipper...). When opening the window, the street is noisy, but this is normal in Naples and the window is well insulated. Excellent place to explore on foot the main sights of Naples. The harbour is also a short walk (ship to Sorrento, Ischia, Capri).

It felt like a home away from home. It had everything you needed and you had breakfast brought to you in the morning. I liked it a lot!

It felt like a home away from home. It had everything you needed and you had breakfast brought to you in the morning. I liked it a lot!