Nice hotel; staff was very helpful. Would definitely stay again.

Nice hotel; staff was very helpful. Would definitely stay again.

I have arrived late due to delayed flight from US and when I went to check in hotel was told that my reservation was canceled and if I wanted to rent a room I would pay for it again. I have already paid for 3 nights and the won’t let me stay for the remainder of my reservation because I was late checking in. Totally ridiculous and the attitude of the front desk personnel was unacceptable. I was in the middle of the night and I had to look for another hotel with my kids. I called Expedia customer service and the lady tried to call the hotel and of course they didn’t answer her call so she asked me to go back and use my cell phone to speak to front desk and still couldn’t get me a room there for the remaining of my reservation. Will not ever go back or recommend anyone to go there

I have arrived late due to delayed flight from US and when I went to check in hotel was told that my reservation was canceled and if I wanted to rent a room I would pay for it again. I have already paid for 3 nights and the won’t let me stay for the remainder of my reservation because I was late checking in. Totally ridiculous and the attitude of the front desk personnel was unacceptable. I was in the middle of the night and I had to look for another hotel with my kids. I called Expedia customer service and the lady tried to call the hotel and of course they didn’t answer her call so she asked me to go back and use my cell phone to speak to front desk and still couldn’t get me a room there for the remaining of my reservation. Will not ever go back or recommend anyone to go there

This is the second time I have stayed at the New Star Hotel Zamalek. This hotel remains excellent value for money: the staff were friendly, the room was clean, nothing leaked in the bathroom, the hot water was hot, everything worked, and a standard Egyptian breakfast was included with the room rate. As a solo female traveller, I felt safe in the neighbourhood and in the hotel. The other thing I like about this hotel is the location. At the northern end of Zamelek, it's close to the east and west banks of the Nile for travel by Uber, but in a quiet neighbourhood. Will be back for sure!

The desk clerk had difficulty communicating in English.

The desk clerk had difficulty communicating in English.

I have been to Cairo a fair bit in the past and will definitely stay in this hotel again. It was good value for the price, in a quiet location (ignore other on-line reviews about the noisy school oppposite - kids don't arrive until 0730 hrs), easy access to both sides of the Nile, passable breakfast included, lots of Ubers nearby and good shops. Staff were very hepful. Room was clean & comfortable and everything worked in the bathroom.

I have been to Cairo a fair bit in the past and will definitely stay in this hotel again. It was good value for the price, in a quiet location (ignore other on-line reviews about the noisy school oppposite - kids don't arrive until 0730 hrs), easy access to both sides of the Nile, passable breakfast included, lots of Ubers nearby and good shops. Staff were very hepful. Room was clean & comfortable and everything worked in the bathroom.

Actually not a bad hotel and we enjoyed the stay. Lost a star because the girls in reception were rather unhelpful.

Actually not a bad hotel and we enjoyed the stay. Lost a star because the girls in reception were rather unhelpful.

Very nice hotel but bathroom shower needs repai

Very nice hotel but bathroom shower needs repai

Nice room, convenient location!

Nice room, convenient location!

Good value. Nice location.

Good value. Nice location.

Location was ok for getting to Cairo Tower. It is a long walk to Downtown and better getting a taxi. The room was clean and staff were nice

Location was ok for getting to Cairo Tower. It is a long walk to Downtown and better getting a taxi. The room was clean and staff were nice

The hotel and area around are fine, what is not made clear however, is the fact that there a a school directly opposite. The pupils and staff are in the playground from 6:30am and the noise is horrific. Yelling children, drums banging, staff shouting through loudspeakers and then singing. This is daily, making sleeping past 6:30 in the morning impossible and to be honest totally ruined our stay.

The hotel and area around are fine, what is not made clear however, is the fact that there a a school directly opposite. The pupils and staff are in the playground from 6:30am and the noise is horrific. Yelling children, drums banging, staff shouting through loudspeakers and then singing. This is daily, making sleeping past 6:30 in the morning impossible and to be honest totally ruined our stay.

The pictures are not an accurate representation of this hotel. It is down a dimly lit alley and across the street from a school. The school will wake you up in the morning. The lack of cleanliness is an issue. There was hair on the sheets and a few bugs as well. Mold in the shower. Exposed wire in the bedroom. The handles on the doors nearly fell off.

The pictures are not an accurate representation of this hotel. It is down a dimly lit alley and across the street from a school. The school will wake you up in the morning. The lack of cleanliness is an issue. There was hair on the sheets and a few bugs as well. Mold in the shower. Exposed wire in the bedroom. The handles on the doors nearly fell off.

Didn't have clean towel and I guess no dryer because towel were dampt.

Good to spend some time in a simple away

This place is very old and unclean. But the staff is very polite and professionals.

At first I didn't know what to expect the price was right, and I was hoping the stay would be. Since the location is right around everything in the city. It went above and beyond my expectations in cleanliness, the staff were always kind and attentive, none felt like a bother, and even offered to send breakfast to my room when I missed came in late. The courtesy and generousity I received from the staff will certainly bring me back again!

At first I didn't know what to expect the price was right, and I was hoping the stay would be. Since the location is right around everything in the city. It went above and beyond my expectations in cleanliness, the staff were always kind and attentive, none felt like a bother, and even offered to send breakfast to my room when I missed came in late. The courtesy and generousity I received from the staff will certainly bring me back again!

Great stay. Excellent location. Nice room clean and convenient for everywhere in cairo.

Great stay. Excellent location. Nice room clean and convenient for everywhere in cairo.