Food was good, but the hotel condition is not as showcased in the pictures. Very poorly maintained. Also airport pick up is a scam, they say 800Rs but end up charging you more than 1000Rs when the actual Uber rate is around 130Rs. Wouldn’t recommend the hotel for the price.

Food was good, but the hotel condition is not as showcased in the pictures. Very poorly maintained. Also airport pick up is a scam, they say 800Rs but end up charging you more than 1000Rs when the actual Uber rate is around 130Rs. Wouldn’t recommend the hotel for the price.

The water didn't get that hot in the shower

The water didn't get that hot in the shower

Worst customer service ever. Initially when we came in staff refused to help assist with luggage. Then we were allocated a room where the air conditioning wasn't working. Then on the day of check-out at 9AM they call and ask when are you leaving the room. We asked the hotel can you please assist with a taxi as our driver cancelled totally ignored. Also they have a swimming pool, perhaps there's more piegons and their poop than human beings. I wonder how they're even a 5 star hotel. I highly recommend you don't stay at this hotel.

Worst customer service ever. Initially when we came in staff refused to help assist with luggage. Then we were allocated a room where the air conditioning wasn't working. Then on the day of check-out at 9AM they call and ask when are you leaving the room. We asked the hotel can you please assist with a taxi as our driver cancelled totally ignored. Also they have a swimming pool, perhaps there's more piegons and their poop than human beings. I wonder how they're even a 5 star hotel. I highly recommend you don't stay at this hotel.

The air condition in the room was not working and then they changed our room to 7th floor which was very tough to communicate with the front desk since the phone was not working. I would not recommend anyone to stay at this hotel it’s just waste of money!

The air condition in the room was not working and then they changed our room to 7th floor which was very tough to communicate with the front desk since the phone was not working. I would not recommend anyone to stay at this hotel it’s just waste of money!

The property location is terrible. The spa should be better with better service. Shower floors need some cleaning. Most staff are nice apart from a guy at the front office . He’s dark and around 5.4 feet tall. He didn’t seem to be happy I was there. When I tried to book , he said it full booked. Yet the rooms were available on Expedia. I felt unsafe around him. He should not be at the front desk if he cannot accommodate every race .

The property location is terrible. The spa should be better with better service. Shower floors need some cleaning. Most staff are nice apart from a guy at the front office . He’s dark and around 5.4 feet tall. He didn’t seem to be happy I was there. When I tried to book , he said it full booked. Yet the rooms were available on Expedia. I felt unsafe around him. He should not be at the front desk if he cannot accommodate every race .

The property is not updated and rooms are not clean.

The property is not updated and rooms are not clean.

Excellent

Excellent

I always stay this hotel whenever I come to Jaipur , location is good , hotel is clean, cozy.

I always stay this hotel whenever I come to Jaipur , location is good , hotel is clean, cozy.

Took 30 min to check in and the front desk staff was not kind

Very Nice Hotel , comfortable , clean , food was good. Overall very nice.

Very Nice Hotel , comfortable , clean , food was good. Overall very nice.

Lots of restrictions in terms of pool timing. Pool area closed off after 6 pm.

Lots of restrictions in terms of pool timing. Pool area closed off after 6 pm.

Worst Hotel i ever visited . It's a 2 star hotel not a 5 star . Rooms was stinking and very poor service from the hotel . AC was not working and Food Quality is very bad and smelly . It's not worth to spend such amount on this hotel .It's a advise to u pls remove this hotel from your site that nobody book from your portal .

Worst Hotel i ever visited . It's a 2 star hotel not a 5 star . Rooms was stinking and very poor service from the hotel . AC was not working and Food Quality is very bad and smelly . It's not worth to spend such amount on this hotel .It's a advise to u pls remove this hotel from your site that nobody book from your portal .

One of the worst properties in terms of service. Following events occurred with us: 1. During check-in when I was mailing ID documents front office executive started attending another customer 2. Since next morning we had to drop our son to his school early for SAT exam, we requested for packed breakfast for him. Next morning I called the reception 20 min before leaving and was told breakfast is ready. But when we reached reception it wasn’t. Also the breakfast that we asked for wasn’t packed instead he was given two muffins and some cut fruits. We left since he had to reach school and child was empty stomach till 1pm as he doesn’t eat such things. 3. We reached hotel around 3pm and that was when room was being cleaned and was not cleaned properly. 4. Around 5pm I was making coffee and since there was no stirrer in the room asked room service. Even after 45 min nothing came and I called reception got bit angry then they got tray full of stirrer and spoons. 5. On first morn while bf we were told it’s available till 11 am, so next morn we reached restaurant by 10:45 and asked for some eggs to be made but that never came. And wishing 5 min all food was taken. No one came and checked if we want to place last order or need anything since they are closing. When complaint to manager they apologised and later on my insistence Ex Director of the hotel came yo visit us. Not sure if any action will be taken to improve service, cleanliness etc to keep us quiet gifted chocolates.

One of the worst properties in terms of service. Following events occurred with us: 1. During check-in when I was mailing ID documents front office executive started attending another customer 2. Since next morning we had to drop our son to his school early for SAT exam, we requested for packed breakfast for him. Next morning I called the reception 20 min before leaving and was told breakfast is ready. But when we reached reception it wasn’t. Also the breakfast that we asked for wasn’t packed instead he was given two muffins and some cut fruits. We left since he had to reach school and child was empty stomach till 1pm as he doesn’t eat such things. 3. We reached hotel around 3pm and that was when room was being cleaned and was not cleaned properly. 4. Around 5pm I was making coffee and since there was no stirrer in the room asked room service. Even after 45 min nothing came and I called reception got bit angry then they got tray full of stirrer and spoons. 5. On first morn while bf we were told it’s available till 11 am, so next morn we reached restaurant by 10:45 and asked for some eggs to be made but that never came. And wishing 5 min all food was taken. No one came and checked if we want to place last order or need anything since they are closing. When complaint to manager they apologised and later on my insistence Ex Director of the hotel came yo visit us. Not sure if any action will be taken to improve service, cleanliness etc to keep us quiet gifted chocolates.

Terrible stay. Propyls not even worth 3.5* .condition of rooms, elevator, approach of staff, everything is like a supervisor guest house.

Terrible stay. Propyls not even worth 3.5* .condition of rooms, elevator, approach of staff, everything is like a supervisor guest house.

Overall experience was good. PROS were excellent location, ambience, staff helpfulness, facilities, buffet breakfast, cleanliness. CONS were food portions in in-room dining were smaller than expected and the whole outside look of the hotel needs upliftment & renovation.

Overall experience was good. PROS were excellent location, ambience, staff helpfulness, facilities, buffet breakfast, cleanliness. CONS were food portions in in-room dining were smaller than expected and the whole outside look of the hotel needs upliftment & renovation.

No staff to escorts you to your room post check in. Quality of food is beyond pathetic, waiters sent to your room are just the worst, I have had better experience in local hotels in jaipur with the staff. Cold tea is served... If you ask for glasses they will not even bother to clean them. Roti served in dinner is made from flour that has gone bad and smells, if you tell them about their service they will simply grinn back at you. I asked for the manager and no one bothered to call me or come to my room to speak... Dont waste your money, you will get better services at a local hotel.

No staff to escorts you to your room post check in. Quality of food is beyond pathetic, waiters sent to your room are just the worst, I have had better experience in local hotels in jaipur with the staff. Cold tea is served... If you ask for glasses they will not even bother to clean them. Roti served in dinner is made from flour that has gone bad and smells, if you tell them about their service they will simply grinn back at you. I asked for the manager and no one bothered to call me or come to my room to speak... Dont waste your money, you will get better services at a local hotel.

Stay was good. Overall good experience