The hotel staff constantly tried to get more money from me. Saying things weren’t paid. I was in a rush and had to walk all the back up to my hotel room to get parking receipt as it wasn’t on the system. If I didn’t have the receipt I would of had to pay again. They also tried to get payment twice for the stay. The hotel is lovely with a short walk to the beach. They seem to be in the middle of a refurb the bed was massive with brand new mattress with and excellent monsoon shower. Eating areas looked lovely. I think the reception is understaffed and possibly overworked. Amazing hotel that needs a little effort put into the admin systems

The hotel staff constantly tried to get more money from me. Saying things weren’t paid. I was in a rush and had to walk all the back up to my hotel room to get parking receipt as it wasn’t on the system. If I didn’t have the receipt I would of had to pay again. They also tried to get payment twice for the stay. The hotel is lovely with a short walk to the beach. They seem to be in the middle of a refurb the bed was massive with brand new mattress with and excellent monsoon shower. Eating areas looked lovely. I think the reception is understaffed and possibly overworked. Amazing hotel that needs a little effort put into the admin systems

They have a wonderful terras with excellent service.

They have a wonderful terras with excellent service.

The hotel and staff were professional and friendly. Overall the hotel is well situated not far from the coast. The rooms are clean and well furnished. The quality/price ratio is well balanced.

The hotel and staff were professional and friendly. Overall the hotel is well situated not far from the coast. The rooms are clean and well furnished. The quality/price ratio is well balanced.

Nice big rooms, friendly staff in the lobby. Prive quality is this a perfect choice. The breakfast buffet was more than sufficient in choice and quantity. A little too much noise from a cleaning machine or a washing machine in the middle of the night was a little disturbing. And the shower is very slippery which maybe should be take care of to avoid injuries. But overall I stay a pleased client.

Nice big rooms, friendly staff in the lobby. Prive quality is this a perfect choice. The breakfast buffet was more than sufficient in choice and quantity. A little too much noise from a cleaning machine or a washing machine in the middle of the night was a little disturbing. And the shower is very slippery which maybe should be take care of to avoid injuries. But overall I stay a pleased client.

Tired hotel that needs a refurb. Room clean.bed comfy.shower lacked power or heat. Breakfast limited choice.but as good as any ive stayed in ostend. Staff pleasent. Would i stop again. Yes

Tired hotel that needs a refurb. Room clean.bed comfy.shower lacked power or heat. Breakfast limited choice.but as good as any ive stayed in ostend. Staff pleasent. Would i stop again. Yes

repos balade welness

repos balade welness

Staff wasn't friendly when you just ask for hot water for your warm water bottle. Also when I called before we arrived, the staff wasn't friendly. For the night, our room was just too hot.

Staff wasn't friendly when you just ask for hot water for your warm water bottle. Also when I called before we arrived, the staff wasn't friendly. For the night, our room was just too hot.

Lovely, clean room. The guy on reception was friendly and helpful. A few small things would have made this an excellent hotel... - we booked a double room and got a twin. - there was a fridge in the room but no kettle. - the Wi-Fi was very poor. - the pool didn't open until 10am so there was no chance for a swim before breakfast as they stop serving at 10am and we had things to do during our holiday after that. - checkout was too early (10am) and barely gave us chance to eat breakfast and pack up. - we were disturbed in our sleep a few times by running water sounds from the bathrooms near by. - hotel was clean, tidy and modern. - receptionist gentleman was lovely. - food for breakfast was nice but very busy. - nice to have a large TV in the room to watch. - bathroom was clean and modern. - location was great and parking offsite easy enough to find.

Lovely, clean room. The guy on reception was friendly and helpful. A few small things would have made this an excellent hotel... - we booked a double room and got a twin. - there was a fridge in the room but no kettle. - the Wi-Fi was very poor. - the pool didn't open until 10am so there was no chance for a swim before breakfast as they stop serving at 10am and we had things to do during our holiday after that. - checkout was too early (10am) and barely gave us chance to eat breakfast and pack up. - we were disturbed in our sleep a few times by running water sounds from the bathrooms near by. - hotel was clean, tidy and modern. - receptionist gentleman was lovely. - food for breakfast was nice but very busy. - nice to have a large TV in the room to watch. - bathroom was clean and modern. - location was great and parking offsite easy enough to find.

We were in the wing furthest from reception, above the swimming pool and health suite. These rooms have balconies and we were lucky to get a room on sea side, though you cannot see the sea because the Royal Gardens obstructs the view. It's fab being next to the local swimming pool with 3 open air pools and slides, plus it's next to the covered historic walkway adjoining the Thermae hotel. It's next to a tram stop just 1 stop to the centre of Oostende and 2 stops to the train station. It's also next to the last horse racing track in Belgium, open for racing every Monday in July and August, fireworks also every Monday July and August at 11pm, which you can see from the hotel balconies. I found the buffet breakfast fine, hot food of bacon, sausages, beans, eggs. Cold breakfasts of meats and cheeses, plus cereals and fruit, plus mini croissants/Danish/pains au chocolat. It's hard to fault it, you can eat as much as you like! The room was spotless, really large, plenty of storage space. The swimming pool is open 10am to 10pm. It's small and a little too cold, but there is a Jacuzzi to warm up in. We had exclusive use of pool and Jacuzzi.

We were in the wing furthest from reception, above the swimming pool and health suite. These rooms have balconies and we were lucky to get a room on sea side, though you cannot see the sea because the Royal Gardens obstructs the view. It's fab being next to the local swimming pool with 3 open air pools and slides, plus it's next to the covered historic walkway adjoining the Thermae hotel. It's next to a tram stop just 1 stop to the centre of Oostende and 2 stops to the train station. It's also next to the last horse racing track in Belgium, open for racing every Monday in July and August, fireworks also every Monday July and August at 11pm, which you can see from the hotel balconies. I found the buffet breakfast fine, hot food of bacon, sausages, beans, eggs. Cold breakfasts of meats and cheeses, plus cereals and fruit, plus mini croissants/Danish/pains au chocolat. It's hard to fault it, you can eat as much as you like! The room was spotless, really large, plenty of storage space. The swimming pool is open 10am to 10pm. It's small and a little too cold, but there is a Jacuzzi to warm up in. We had exclusive use of pool and Jacuzzi.

I was cycling up the Belgium coast and wanted a bit of luxury on the way, while this hotel is good its not fantastic, hotel management need to up their game a bit, the buffet breakfast is ok but nothing special, the room was ok, the staff are reasonably friendly and helpful however check-out time was early at 10 am and I had to pay 20 euros to use the spa, I thought this would be included in the price, as I was lead to believe on the hotels.com website (guys - please make this clear)! Also for some reason when I booked the money was not taken straight from my account as usually happens, so ended up playing the hotel. Overall it was ok but I think I will try somewhere else need time.

I was cycling up the Belgium coast and wanted a bit of luxury on the way, while this hotel is good its not fantastic, hotel management need to up their game a bit, the buffet breakfast is ok but nothing special, the room was ok, the staff are reasonably friendly and helpful however check-out time was early at 10 am and I had to pay 20 euros to use the spa, I thought this would be included in the price, as I was lead to believe on the hotels.com website (guys - please make this clear)! Also for some reason when I booked the money was not taken straight from my account as usually happens, so ended up playing the hotel. Overall it was ok but I think I will try somewhere else need time.

The hotel is undergoing major improvements and as such was not ready for guests. Lack of sound proofing between the floor means you may have a disrupted stay and disturbed sleep as you can hear the movements of the guests above. The continental breakfast was extremely good but the bar was understaffed for most of our stay and some of the staff were quite grumpy towards the guests. We were told that we had been upgraded on our room but do not feel that this was quite accurate as the room was only standard.

The hotel is undergoing major improvements and as such was not ready for guests. Lack of sound proofing between the floor means you may have a disrupted stay and disturbed sleep as you can hear the movements of the guests above. The continental breakfast was extremely good but the bar was understaffed for most of our stay and some of the staff were quite grumpy towards the guests. We were told that we had been upgraded on our room but do not feel that this was quite accurate as the room was only standard.

A great location with a very short walk to the beach. A shame the pool had been damaged so was closed.

A great location with a very short walk to the beach. A shame the pool had been damaged so was closed.

Pleasant clean hotel. Wonderful buffet breakfast. Somewhat awkward layout . Would recommend to friends and family.

Pleasant clean hotel. Wonderful buffet breakfast. Somewhat awkward layout . Would recommend to friends and family.

Great hotel and free secure parking.

Great hotel and free secure parking.

Rooms basic, corridor feels like being in a cellar not nice at all could do with some paint and some pictures on way the walls to make it more welcoming. The deco lets the Hotel down. Cleaner didn't turn up until 17pm, not good. Anyway Staff was friendly but some of the staff didn't speak hardly any English.

Staff at breakfast were brill.We think it was the manager at breakfast who very atentiveWonderful choice for breakfast,evening meal good.Swimming pool cold,but did enjoy. Rooms bit dated but bathroom was clean,great towels plenty hot water.

Staff at breakfast were brill.We think it was the manager at breakfast who very atentiveWonderful choice for breakfast,evening meal good.Swimming pool cold,but did enjoy. Rooms bit dated but bathroom was clean,great towels plenty hot water.

This is the second time we have visited and found the staff most helpful. We only took breakfast but this was excellent. We used the pool but not the new facilities that have just been added to the "Wellness Centre" If we visit Ostende again next year this is the hotel of our choice. WiFi is available but strength depends on where you are in the hotel.