Lovely room and friendly staff

Quaint little boutique hotel with plenty of gathering space when traveling with others. The not so secret garden is an awesome place to eat, drink and socialize. The staff are so nice and helpful!

Quaint little boutique hotel with plenty of gathering space when traveling with others. The not so secret garden is an awesome place to eat, drink and socialize. The staff are so nice and helpful!

The property was very close to town but in a nice quiet area. The rooms were excellent and everything of high quality. The pub itself was lovely, a very cool and unique place to stay.

The property was very close to town but in a nice quiet area. The rooms were excellent and everything of high quality. The pub itself was lovely, a very cool and unique place to stay.

Our check in was lovely, as was the waitress service at breakfast but for £260 the room was in a poor state and definitely not worth the money paid. We have written an email to the property to explain our disappointment. The room was dirty and in need of some immediate maintenance and we had no hot water at all during our stay (had cold showers for our daughters graduation) We reported this but received no response at all. The poor breakfast waitress was running around trying to do everything in her own at 8:30am in the morning. Absolutely not £260 of accommodation I’m afraid. Beautiful building but not looked after or maintained.

Our check in was lovely, as was the waitress service at breakfast but for £260 the room was in a poor state and definitely not worth the money paid. We have written an email to the property to explain our disappointment. The room was dirty and in need of some immediate maintenance and we had no hot water at all during our stay (had cold showers for our daughters graduation) We reported this but received no response at all. The poor breakfast waitress was running around trying to do everything in her own at 8:30am in the morning. Absolutely not £260 of accommodation I’m afraid. Beautiful building but not looked after or maintained.

Lovely room, super comfy bed with quality amenities & furnishing. As a solo traveller I was a bit uncertain about no night staff/security but I felt safe & secure in the end. Would stay again

Lovely room, super comfy bed with quality amenities & furnishing. As a solo traveller I was a bit uncertain about no night staff/security but I felt safe & secure in the end. Would stay again

Beautiful room and in a nice location. Friendly staff and helpful :)

Beautiful room and in a nice location. Friendly staff and helpful :)

Lovely stay, Ive stayed at citygate a few times and always very happy. The rooms are clean but cosy, with a luxury feel

Lovely stay, Ive stayed at citygate a few times and always very happy. The rooms are clean but cosy, with a luxury feel

All good. Rooms nice and tidy Sky to a bonus Breakfast was nice Only downer was I was locked out of room due to door lock battery dead and had to move rooms for my second night. I was only out of my room for 20-3ins so again. On issue, staff did what t

All good. Rooms nice and tidy Sky to a bonus Breakfast was nice Only downer was I was locked out of room due to door lock battery dead and had to move rooms for my second night. I was only out of my room for 20-3ins so again. On issue, staff did what t

Nicely appointed room and nicely decorated. A bit of wear and tear but otherwise very good

Nicely appointed room and nicely decorated. A bit of wear and tear but otherwise very good

First of all the property was amazing. The pub/restaurant was cozy and beautiful. Our room was comfortable and very clean. The staff were very attentive and helpful. We had issues with our tv and also transportation issues due to train strikes. The staff helped us immediately and made our stay very enjoyable. Lastly, the breakfast was amazing. Thank you !!

First of all the property was amazing. The pub/restaurant was cozy and beautiful. Our room was comfortable and very clean. The staff were very attentive and helpful. We had issues with our tv and also transportation issues due to train strikes. The staff helped us immediately and made our stay very enjoyable. Lastly, the breakfast was amazing. Thank you !!

Comfortable room in the heart of the city. We enjoyed our stay here!

Really nice hotel near the city centre. Very short walk away from train stations (Exeter Central and Exeter St David's) and the cathedral. The room was a great size and very clean. There was also some complimentary port and flapjacks which was a lovely surprise when we arrived. The breakfast was really tasty and decently priced (£15 for a cooked breakfast, unlimited hot drinks, and a small continental breakfast buffet). Only negative for me was that it was sometimes quite hard to find a member of staff. There was no one on the reception desk when we wanted to check in/out, but managed to get someone from the bar to help us both times. Staff were very friendly - just a bit elusive!

Really nice hotel near the city centre. Very short walk away from train stations (Exeter Central and Exeter St David's) and the cathedral. The room was a great size and very clean. There was also some complimentary port and flapjacks which was a lovely surprise when we arrived. The breakfast was really tasty and decently priced (£15 for a cooked breakfast, unlimited hot drinks, and a small continental breakfast buffet). Only negative for me was that it was sometimes quite hard to find a member of staff. There was no one on the reception desk when we wanted to check in/out, but managed to get someone from the bar to help us both times. Staff were very friendly - just a bit elusive!

Very kind staff, good location, lovely decor, and sweet welcome gift. Walls are thin, however, with slopping and creaking floors (and bed), and an overly complicated and temperamental TV. Have already noted to management that the WiFi requires far too much personal information in order to log in. Feels intrusive and corporate for an otherwise homey place.

Very kind staff, good location, lovely decor, and sweet welcome gift. Walls are thin, however, with slopping and creaking floors (and bed), and an overly complicated and temperamental TV. Have already noted to management that the WiFi requires far too much personal information in order to log in. Feels intrusive and corporate for an otherwise homey place.

Great hotel with very friendly staff. Perfect location for the town centre. Clean and modern rooms with everything you need. Will definitely stay again.

Great hotel with very friendly staff. Perfect location for the town centre. Clean and modern rooms with everything you need. Will definitely stay again.

Friendly and accommodating staff, quirky and stylish hotel and bar, slightly off the main drag but just a short walk to shops and restaurants. Would happily recommend a stay at this hotel.

Friendly and accommodating staff, quirky and stylish hotel and bar, slightly off the main drag but just a short walk to shops and restaurants. Would happily recommend a stay at this hotel.

Staff were brilliant despite being short staffed, room was lovely and comfortable. Serve fabulous beer too

Staff were brilliant despite being short staffed, room was lovely and comfortable. Serve fabulous beer too

Lovely room, really well appointed and spotless. TV didn’t work and after trying to mend it, staff moved me to another room. The TV didn’t work in that room either, so early night!

Lovely room, really well appointed and spotless. TV didn’t work and after trying to mend it, staff moved me to another room. The TV didn’t work in that room either, so early night!