Mediocre stay for a 5 star hotel. Hotel staff weren’t friendly - any request seemed like a big effort for them, no turn down service, water glasses not changed everyday, welcome desserts on arrival containing nuts so no regard for potential allergies. For breakfast, the Hollandaise wasn’t creamy, but quite tart. Next day the bacon was burnt to the point it couldn’t be cut. Didn’t have breakfast again and ate out the next 3 days. Had a burger from the bar one evening, that was burnt on one side. Outdoor pool is nice but only opens at 8 despite being unsupervised.

Wonderful outdoor swimming pool. Spectacular walking range n extensive gardens with water lilies and statues. Free bikes to visit Windsor Great Park on bike trail. Lovely food and cocktails. Exceptionally kind and professional staff.

Staff made numerous mistakes and didn’t seem to care or take responsibility.

Staff made numerous mistakes and didn’t seem to care or take responsibility.

10/10 stay. Beautiful surroundings and fantastic service. Magical stay

10/10 stay. Beautiful surroundings and fantastic service. Magical stay

Lovely relaxing stay for a short Babymoon. A repeat customer of this hotel as the staff & surrounds are just perfect … can’t wait to return.

Fantastic pool and gardens. Very good service and good room, stayed in cosy room and was a good size with walk in shower.

Lovely relaxing stay for a short Babymoon. A repeat customer of this hotel as the staff & surrounds are just perfect … can’t wait to return.

Fantastic pool and gardens. Very good service and good room, stayed in cosy room and was a good size with walk in shower.

Our room was flooded when rained heavily. Had to change room at late evening. Hotel staff were a bit aloof and distant. Didn’t get the welcoming and friendly feel about the place. Wouldn’t stay again

Our room was flooded when rained heavily. Had to change room at late evening. Hotel staff were a bit aloof and distant. Didn’t get the welcoming and friendly feel about the place. Wouldn’t stay again

Floorboards are creaky so not good for light sleepers. Drinks too over 20mins to arrive in the garden and I got food poisoning from undercooked sausages at breakfast. The spa was amazing and staff are very nice in general

Floorboards are creaky so not good for light sleepers. Drinks too over 20mins to arrive in the garden and I got food poisoning from undercooked sausages at breakfast. The spa was amazing and staff are very nice in general

We stayed in the Panel 11 room which was one of the historic master suites and was fantastic. We had an amazing meal in the Michelin star Tudor Pass a taster menu which was perfect. The service was first class staff are very helpful and friendly. I would definitely recommend this hotel to my friends and family. You must sit in the gardens with are very well maintained afternoon tea was also a great experience.

We stayed in the Panel 11 room which was one of the historic master suites and was fantastic. We had an amazing meal in the Michelin star Tudor Pass a taster menu which was perfect. The service was first class staff are very helpful and friendly. I would definitely recommend this hotel to my friends and family. You must sit in the gardens with are very well maintained afternoon tea was also a great experience.

An incredible historic venue, stunning gardens, attentive staff great food. Surpassed my every expectation

An incredible historic venue, stunning gardens, attentive staff great food. Surpassed my every expectation

Lovely location and the grandiose building is memorable pity that service does not match the surroundings, they messed up our breakfast and we saw rubbish around the grounds and pool area in the evening that were still there the next day…. The attention to detail that you would expect from a SLH is absent

Lovely location and the grandiose building is memorable pity that service does not match the surroundings, they messed up our breakfast and we saw rubbish around the grounds and pool area in the evening that were still there the next day…. The attention to detail that you would expect from a SLH is absent

Great place to stay with lovely grounds and helpful staff.

Great place to stay with lovely grounds and helpful staff.

We absolutely loved our stay and will comeback whenever we fly through Heathrow. It's a gorgeous country estate with lovely surroundings (complete with a real moat), beautiful decor and a fantastic restaurant. We had a delicious dinner with truly gourmet food and outstanding service. It's only 15 minutes from the airport and we wish had stayed more than 1 night. We cannot wait to go back.

We absolutely loved our stay and will comeback whenever we fly through Heathrow. It's a gorgeous country estate with lovely surroundings (complete with a real moat), beautiful decor and a fantastic restaurant. We had a delicious dinner with truly gourmet food and outstanding service. It's only 15 minutes from the airport and we wish had stayed more than 1 night. We cannot wait to go back.

Disappointing stay. The hotel itself is beautiful - lovely decor and grounds. However, service was mediocre and disorganised, and the hotel’s tidiness and general attention to detail in communal areas (other than the reception) were poor. Empty glasses and dirty plates with leftover food were not being cleared away all over the hotel (by the pool, the bar, in the gardens, in the corridors). This was attracting ants and flies by both the pool and in the gardens. Witnessed multiple different guests having to ask staff to clear things away and it still wasn’t done, or was left half done. Getting a drink delivered at the pool was taking about 30-45 mins. There was also not enough mattresses for all of the sun loungers by the pool so some had no cushions on. The service in the bar and garden during the day and in the evening was equally slow and poor. There was at least three staff around the bar in the evening but they did not seem to be working effectively, so everyone was waiting ages to order and to then receive drinks. Multiple staff walked past tables in the garden that needed clearing and just ignored them, leaving guests looking for a clean table and unable to find one. The food at breakfast was also very average and not five star quality.

Disappointing stay. The hotel itself is beautiful - lovely decor and grounds. However, service was mediocre and disorganised, and the hotel’s tidiness and general attention to detail in communal areas (other than the reception) were poor. Empty glasses and dirty plates with leftover food were not being cleared away all over the hotel (by the pool, the bar, in the gardens, in the corridors). This was attracting ants and flies by both the pool and in the gardens. Witnessed multiple different guests having to ask staff to clear things away and it still wasn’t done, or was left half done. Getting a drink delivered at the pool was taking about 30-45 mins. There was also not enough mattresses for all of the sun loungers by the pool so some had no cushions on. The service in the bar and garden during the day and in the evening was equally slow and poor. There was at least three staff around the bar in the evening but they did not seem to be working effectively, so everyone was waiting ages to order and to then receive drinks. Multiple staff walked past tables in the garden that needed clearing and just ignored them, leaving guests looking for a clean table and unable to find one. The food at breakfast was also very average and not five star quality.

Beautiful country estate, outstanding food and service..

Beautiful country estate, outstanding food and service..

Always a sanctuary of peace but close to Heathrow.

Always a sanctuary of peace but close to Heathrow.

Absolutely stunning property, takes you back in time, lots of history, one of my favourite places and I have been to many. ❤️

Absolutely stunning property, takes you back in time, lots of history, one of my favourite places and I have been to many. ❤️