The room was beautiful and comfortable and location was perfect! The parking and check in process was different from a normal hotel because it was all electronic with your key being downloaded on an app. First time I did it this way, so it was a bit of a learning curve. I had to call for parking info and someone answered the phone right away and was very helpful. We would definitely stay again!

The room was beautiful and comfortable and location was perfect! The parking and check in process was different from a normal hotel because it was all electronic with your key being downloaded on an app. First time I did it this way, so it was a bit of a learning curve. I had to call for parking info and someone answered the phone right away and was very helpful. We would definitely stay again!

Hotel was very quiet and clean. Felt more like a home.

Hotel was very quiet and clean. Felt more like a home.

You have to download an app in order to enter the property, I did not know this and when I called to get assistance from the person at the front desk. Which by the way, I have no idea where that is because I never saw one person. He was rather abrupt and condescending and kept telling you what I needed to do and telling me to calm down. I wasn't not calm. I just had to really go to the restroom. I wish they would put something like that on their website when you're trying to book. If it was there I did not say it. The room itself was very nice and very clean, but as far as the customer service it lacked and left a lot to be desired. Teach your people at the front desk to be a little bit more. Customer friendly.. instead of telling people to calm down and when they ask where the front desk is to continuously ignore them. Instead of explaining how the location works. I will never stay here again.

You have to download an app in order to enter the property, I did not know this and when I called to get assistance from the person at the front desk. Which by the way, I have no idea where that is because I never saw one person. He was rather abrupt and condescending and kept telling you what I needed to do and telling me to calm down. I wasn't not calm. I just had to really go to the restroom. I wish they would put something like that on their website when you're trying to book. If it was there I did not say it. The room itself was very nice and very clean, but as far as the customer service it lacked and left a lot to be desired. Teach your people at the front desk to be a little bit more. Customer friendly.. instead of telling people to calm down and when they ask where the front desk is to continuously ignore them. Instead of explaining how the location works. I will never stay here again.

Great spot for downtown Portland

The apartment is fine, though dark for my tastes, but everything is clean and well decorated. The problem for us is how insanely complicated everything is. The check in involved downloading an app and complicated directions that had significant gaps in information. I am fairly tech savvy, but I still had problems. The staff I spoke to on the phone and with whom I exchanged texts couldn’t have been more lovely and accommodating. But the check in system really needs to be rethought. And in addition to the complexity it relies too heavily on one’s iPhone. But things can go wrong with iPhones. My husband I both wondered what would have happened if my phone wasn’t properly charged, for instance. The temperature controls were also needlessly complex. In stead of enjoying our first hour here, we were wrestling with technology. The whole experience has been much too stressful. Right now I am trying to find check out instructions among the large number of texts and e-mails I’ve received.