It was a great stay

It was a great stay

Nice decor, comfy & spacious rooms as well as great culture of trying to make people welcome.

Nice decor, comfy & spacious rooms as well as great culture of trying to make people welcome.

The overall stay was good, but check-in was painful. I reached at midnight and still the room was not ready and had to wait.

The overall stay was good, but check-in was painful. I reached at midnight and still the room was not ready and had to wait.

Great stay, excellent staff.

Great stay, excellent staff.

Clean rooms, good service, very convenient for the business park.

Clean rooms, good service, very convenient for the business park.

I was there for a short business trip.. the hotel is clean, very practical and food is good too. The best is that I could avoid traffic since my work was close to the hotel.

I was there for a short business trip.. the hotel is clean, very practical and food is good too. The best is that I could avoid traffic since my work was close to the hotel.

I have been coming here for 5 years now. Aloft shines in service every time I stay here.

I have been coming here for 5 years now. Aloft shines in service every time I stay here.

Arrived at 1:30 am to be asked to move to another hotel due to electrical issues in the hotel. Having established that there was a room available I am unsure why such a request was made at that time. The hotel offered was 30 minutes away and I had booked this hotel given its proximity to my meetings. In any case the staff were subsequently very apologetic for the misunderstanding.

Arrived at 1:30 am to be asked to move to another hotel due to electrical issues in the hotel. Having established that there was a room available I am unsure why such a request was made at that time. The hotel offered was 30 minutes away and I had booked this hotel given its proximity to my meetings. In any case the staff were subsequently very apologetic for the misunderstanding.

Incredibly friendly and attentive staff. Cool, chic hotel. Very impressed.

Incredibly friendly and attentive staff. Cool, chic hotel. Very impressed.

Nice hotel just in the middle of city. Liked the service.

Nice hotel just in the middle of city. Liked the service.

Breakfast Buffet is fabulous!! No drawers for storing underwear, etc. Decent internet connection, but LAN cable wrapped up tightly with cable ties, so it was too short to connect on my laptop LAN port. No self-service printout capability for boarding passes, etc. Very clumsy arrangement - e-mail docs to duty manager, who can then print them at the front desk. Drivers for local and Mysore touring were only that - drivers, but not knowledgeable tour guides. Better to go with an actual tour provider.

Breakfast Buffet is fabulous!! No drawers for storing underwear, etc. Decent internet connection, but LAN cable wrapped up tightly with cable ties, so it was too short to connect on my laptop LAN port. No self-service printout capability for boarding passes, etc. Very clumsy arrangement - e-mail docs to duty manager, who can then print them at the front desk. Drivers for local and Mysore touring were only that - drivers, but not knowledgeable tour guides. Better to go with an actual tour provider.

Very friendly and welcoming staff, a nice room with a very comfortable bed and plenty of space.

Very friendly and welcoming staff, a nice room with a very comfortable bed and plenty of space.

Location chosen because it was a business trip and this was close to my office, traffic is as horrendous as people say, so the location was great. People were very friendly and helpful, room was good. Overall would definitely recommend if the location is good for you.

Location chosen because it was a business trip and this was close to my office, traffic is as horrendous as people say, so the location was great. People were very friendly and helpful, room was good. Overall would definitely recommend if the location is good for you.

this is my third time to stay in this hotel. It's clean, convenient, the good is food, the staff are all very kind and willing to provide assistance. Definitely will recommend to stay.

Full marks in all areas- Location, Cleanliness, Room design, Breakfast spread, Staff

Full marks in all areas- Location, Cleanliness, Room design, Breakfast spread, Staff

Property has a lot of potential, and the food is good. But unfortunately, I experienced many issues with the physical plant and staff responsiveness: 1) A/c totally inadequate - it was cooler outside than in my room, even with the A/C on maximum (the thermostat is right below the cool air vent, which doesn't help matters), and the fan is not nearly powerful enough to distribute the cool air to the room); 1b) I asked for a portable fan and two different employees told me they did not have a fan, the next day, I spoke to a manager and it turns out they did have a fan (although it was partially broken, it helped a lot but why did I have to ask thee people over two days before getting it); 2) I asked that the housekeeping staff put my complimentary bottled water in the fridge instead of leaving it warm on the counter, and that they not turn off the A/C since it takes hours for it to cool off the room, was assured this would be done, but came back after my first day out and none of the requests were honored (why say you will do something and then not follow through, this is worse than refusing in the first place?), after complaining vociferously, the next day they were able to honor my requests; 3) both phones in my room did not work properly and had to be replaced, they also did not work like most normal phones and there were no instructions for how to operate them. 4) All the power outlets near the bed were already in use for the phone, etc., nowhere to plug in my CPAP machine.

Property has a lot of potential, and the food is good. But unfortunately, I experienced many issues with the physical plant and staff responsiveness: 1) A/c totally inadequate - it was cooler outside than in my room, even with the A/C on maximum (the thermostat is right below the cool air vent, which doesn't help matters), and the fan is not nearly powerful enough to distribute the cool air to the room); 1b) I asked for a portable fan and two different employees told me they did not have a fan, the next day, I spoke to a manager and it turns out they did have a fan (although it was partially broken, it helped a lot but why did I have to ask thee people over two days before getting it); 2) I asked that the housekeeping staff put my complimentary bottled water in the fridge instead of leaving it warm on the counter, and that they not turn off the A/C since it takes hours for it to cool off the room, was assured this would be done, but came back after my first day out and none of the requests were honored (why say you will do something and then not follow through, this is worse than refusing in the first place?), after complaining vociferously, the next day they were able to honor my requests; 3) both phones in my room did not work properly and had to be replaced, they also did not work like most normal phones and there were no instructions for how to operate them. 4) All the power outlets near the bed were already in use for the phone, etc., nowhere to plug in my CPAP machine.

I stay at this hotel every month and in my humble opinion it is the best hotel I’ve stayed at inside or outside India. The facilities are excellent but what sets it apart is the staff. They are genuinely helpful and are always looking to make you’re stay as good as it possibly can be. I have stayed with all the major international chains where many of the staff treat you as if you should be grateful you are staying at a posh hotel but these guys really do seem to care that you have a pleasant experience when you stay at their property. I can’t rate this place and their staff highly enough.