Well it was nice till I returned from my concert and someone had been in my Room

Well it was nice till I returned from my concert and someone had been in my Room

Spacious clean room

Spacious clean room

The place is just ok. Don't expect the Hilton name set expectations too high. The room smelled a bit mildewy, the carpet was disgusting, the room could definitely use a deep clean. For the price I was expecting the minimum cleanliness (no hair in the shower) but they cut the housekeeping to every other day. Another thing was no coat hooks or anything to hang a towel. There was a very short closet if I tried to hang my suit it would touch the floor. In reality I won't stay here again just because there are so many better places to stay for around the same price.

The place is just ok. Don't expect the Hilton name set expectations too high. The room smelled a bit mildewy, the carpet was disgusting, the room could definitely use a deep clean. For the price I was expecting the minimum cleanliness (no hair in the shower) but they cut the housekeeping to every other day. Another thing was no coat hooks or anything to hang a towel. There was a very short closet if I tried to hang my suit it would touch the floor. In reality I won't stay here again just because there are so many better places to stay for around the same price.

The staff were exceptionally pleasant, friendly, courteous and professional. They made me feel comfortable and welcomed.

Had a great check in, fast turn around on getting a crib in the room and very kind front desk + housekeeping. You can park right by the elevators which is great, and the hotel has a working pool and gym, plus water and a 24/7 market in the lobby

Had a great check in, fast turn around on getting a crib in the room and very kind front desk + housekeeping. You can park right by the elevators which is great, and the hotel has a working pool and gym, plus water and a 24/7 market in the lobby

Beautiful place

They are just over price on all of their food and i do mean everything. A pant of ice-cream was 12 dollars thats ridiculous. A simple breakfast id 14 dollars. So i skipped most breakfast.

My stay was short but nice. Loved the room and the closet situation.

My stay was short but nice. Loved the room and the closet situation.

Poor lighting in the room “Premium” room was way less than premium. I will not return.

Poor lighting in the room “Premium” room was way less than premium. I will not return.

This app was the initial part of the program. It tends to switch reservation dates and makes you, THE USER, fix the problem with the hotel. Thankfully the hotel manager fixed our problem and made everything right. The stay was good. Very accommodating. But housekeeping checked us out a bit early without notice.

This app was the initial part of the program. It tends to switch reservation dates and makes you, THE USER, fix the problem with the hotel. Thankfully the hotel manager fixed our problem and made everything right. The stay was good. Very accommodating. But housekeeping checked us out a bit early without notice.

The staff was friendly and helpful in finding local food. Long car share rides to get anywhere but that’s more of a statement about the locale than the property.

The staff was friendly and helpful in finding local food. Long car share rides to get anywhere but that’s more of a statement about the locale than the property.

I just wish the tv guide worked better

I just wish the tv guide worked better

The check in experience was horrible! I was given a key to a room that was already occupied. When the situation was brought to the staffs attention the person who made the error Terri told me that no one needed to know and to not tell me experience. She then proceeded to yell at me, while she had another customer in front of her. Lucky Britney was quick to try to help and get us situated but Terri still yelling at us while i was talking to Brittany about how the situation was awkward and scary for me and my family. Terri kept yelling at me in fron of a lobby full customers and my family telling me just to complain to guest services and be quite about it. OVERALL WILL NEVER STAY HERE AGAIN!!

The check in experience was horrible! I was given a key to a room that was already occupied. When the situation was brought to the staffs attention the person who made the error Terri told me that no one needed to know and to not tell me experience. She then proceeded to yell at me, while she had another customer in front of her. Lucky Britney was quick to try to help and get us situated but Terri still yelling at us while i was talking to Brittany about how the situation was awkward and scary for me and my family. Terri kept yelling at me in fron of a lobby full customers and my family telling me just to complain to guest services and be quite about it. OVERALL WILL NEVER STAY HERE AGAIN!!

I enjoyed my stay

I enjoyed my stay

Nice friendly professional staff with a safe and clean environment.

Excellent

Nice friendly professional staff with a safe and clean environment.

Excellent

Beautiful hotel in a nice fun shopping area with great eateries in the same area. Nice large suites that are well maintained. The pool was great and the gym was excellent.

Beautiful hotel in a nice fun shopping area with great eateries in the same area. Nice large suites that are well maintained. The pool was great and the gym was excellent.

I was quite surprised by the limited free internet access. Not only is it slow, but it seems to be limited in the amount of data! We're not used to the "Only one makeup" of the room every two days. And only a paper cup every two days is...