Beautiful hotel, lovely staff, food and surroundings. Big, big downfall was the pool area - full of unruly, very rude / naughty children / teenagers not staying at the hotel. They were extremely rude to us and other guests which left us unable to use the pool due to their behaviour and vile manners. It totally ruined our stay and numerous other hotel guests stay (despite us complaining on numerous occasions). We were extremely disappointed and checked out due to this. Disappointed that a 5* (expensive) hotel allows for outside guests to use the pool area at no extra charge. Totally lowers the standard of the hotel and immediately facilitates.

Beautiful hotel, lovely staff, food and surroundings. Big, big downfall was the pool area - full of unruly, very rude / naughty children / teenagers not staying at the hotel. They were extremely rude to us and other guests which left us unable to use the pool due to their behaviour and vile manners. It totally ruined our stay and numerous other hotel guests stay (despite us complaining on numerous occasions). We were extremely disappointed and checked out due to this. Disappointed that a 5* (expensive) hotel allows for outside guests to use the pool area at no extra charge. Totally lowers the standard of the hotel and immediately facilitates.

Great room for our family. The restaurants served the best meals we ate by a long way. High end and good quality ingredients. The staff were very friendly and polite. An amazing hotel.

Great room for our family. The restaurants served the best meals we ate by a long way. High end and good quality ingredients. The staff were very friendly and polite. An amazing hotel.

Great hotel, amazing and helpful staff

Great hotel, amazing and helpful staff

The hotel, the rooms, the grounds, the breakfast, the staff, are all excellent, very welcoming, friendly and helpful. We were upgraded from a superior room with balcony & sea view to a studio with balcony & sea view. It was a lovely start to our visit when checking in. Sitting around the outside pool in the beach area was also very pleasant. Plenty of space on the beach and easy to order a drink. I do however have two slightly negative comments, which remove it from being a perfect stay for us: Firstly: subject to paying a fairly hefty price, the pool & beach area is open to anyone else who isn't staying at the hotel. Which means the pool was very busy and rowdy at times, which didn't make it feel like you were staying at an exclusive 5 star hotel. Secondly: we booked the more expensive hotel transfer (a black Mercedes S class) instead of a regular taxi, to take us to the airport. Annoyingly, our flight was cancelled less than six hours before. I subsequently tried to re-arrange the transfer but was told I could not do this for free as it was cancelled within 24 hours. Essentially I would have to pay again. This was not at all helpful given the already high impact a 24 hour flight delay would cause us. However, to give them credit, after pushing back and discussing with many staff including the hotel manager, they did offer a free exchange and so we drove to another hotel for our last night. Just a shame it left a slightly sour taste.

The hotel, the rooms, the grounds, the breakfast, the staff, are all excellent, very welcoming, friendly and helpful. We were upgraded from a superior room with balcony & sea view to a studio with balcony & sea view. It was a lovely start to our visit when checking in. Sitting around the outside pool in the beach area was also very pleasant. Plenty of space on the beach and easy to order a drink. I do however have two slightly negative comments, which remove it from being a perfect stay for us: Firstly: subject to paying a fairly hefty price, the pool & beach area is open to anyone else who isn't staying at the hotel. Which means the pool was very busy and rowdy at times, which didn't make it feel like you were staying at an exclusive 5 star hotel. Secondly: we booked the more expensive hotel transfer (a black Mercedes S class) instead of a regular taxi, to take us to the airport. Annoyingly, our flight was cancelled less than six hours before. I subsequently tried to re-arrange the transfer but was told I could not do this for free as it was cancelled within 24 hours. Essentially I would have to pay again. This was not at all helpful given the already high impact a 24 hour flight delay would cause us. However, to give them credit, after pushing back and discussing with many staff including the hotel manager, they did offer a free exchange and so we drove to another hotel for our last night. Just a shame it left a slightly sour taste.