My friend and I felt comfortable in the great sized room, cozy plush beds. Super clean bathroom adequate towels and complimentary toiletries offered were excellent ie complimentary daily beach/pool towels, breakfasts were very good with variety of options dining area was very clean and organized. And the 12pm checkout was surprising and very much enjoyed that extra hour.

The room was clean, The pool was nice. There is an extra charge once you get to the hotel. We were told breakfast was at 0600 got up early and then was told it wasn’t until 0730. The area was partially set up but we were not allowed to access it. We asked for a cup of coffee and were told they had not made any yet. After being told coffee and water was available all the time. The bar tender told us he would make us a cup of complimentary coffee. Next thing I know my card was charged. The lady at the desk would never even look at me as I stood there wanting to ask about the charge and held the phone to her ear the entire time we waited on our ride. Not a bad hotel. Hidden charges.

Front desk did poor check in process. Didn't let us know all the fees upfront. Maid service was piss poor. We would leave in the morning and come back late afternoon and room was still not done. Food sucked in restaurant.

I had a good experience in this hotel . It was close to a beach walking distance and close to restaurants walking distance also . We was treated nicely by everyone especially up front I can say yaniris and jomayra were great with us even giving us information of where to eat and good beaches around the area . We had a overall good time in our stay

The property was really nice and convenient. The walk to the beach was really convenient. The staff and the service were very nice and friendly.

Access to balenario monserrate

Access to balenario monserrate

Improve the coffee flavor and include dessert options in the restaurant

Improve the coffee flavor and include dessert options in the restaurant

This was one of our best vacation experiences to date. The hotel was clean and staff was very friendly. I am planning a return trip and would be reserving a room again.

This was one of our best vacation experiences to date. The hotel was clean and staff was very friendly. I am planning a return trip and would be reserving a room again.

aside from the few roaches we found in the shower...it was all good.

The hotel is very well kept

The hotel is very well kept

aside from the few roaches we found in the shower...it was all good.

We had a great stay and the pool was great.

We had a great stay and the pool was great.

Would not recommend. The hotel overcharged my credit card which caused an overdraft in my account attached with a fee. When I spoke to one of the supervisors he looked into the mistake and offered an apology, which did not solve my overdraft fee. In addition, they charge $17 a day for parking which Expedia does not provide that information upon booking. Secondly they charge a non-refundable additional fee which consist on $200 and they will advise you on a $25 complementary “voucher” which allows you to purchase anything like food, drinks ect per day. Overall it was not the best experience.

This was the second time we stayed at this location in two weeks, it was still very clean and comfortable with great amenities and this time there were no fishy charges to content with!

Loved the complimentary breakfast and how clean and new everything is. The hotel is very quiet and safe.

Would not recommend. The hotel overcharged my credit card which caused an overdraft in my account attached with a fee. When I spoke to one of the supervisors he looked into the mistake and offered an apology, which did not solve my overdraft fee. In addition, they charge $17 a day for parking which Expedia does not provide that information upon booking. Secondly they charge a non-refundable additional fee which consist on $200 and they will advise you on a $25 complementary “voucher” which allows you to purchase anything like food, drinks ect per day. Overall it was not the best experience.

The property was a great one, comfortable, quiet and well kept...however, when it came to clearing the stay, we were charged over $40 worth of drinks from the bar that we never had! When asked to remove those fraudulent charges, the bill was just $6.41 less than before! Hmmm! It was a good stay until we had to settle the bill, then it left a bad taste about how they were running the charges!

Loved the complimentary breakfast and how clean and new everything is. The hotel is very quiet and safe.

The property was a great one, comfortable, quiet and well kept...however, when it came to clearing the stay, we were charged over $40 worth of drinks from the bar that we never had! When asked to remove those fraudulent charges, the bill was just $6.41 less than before! Hmmm! It was a good stay until we had to settle the bill, then it left a bad taste about how they were running the charges!

This was the second time we stayed at this location in two weeks, it was still very clean and comfortable with great amenities and this time there were no fishy charges to content with!

The place was in great condition. Ebony was very helpful

nice Pool

nice Pool

wonderful experience! thr pool and rooms are always clean. Breakfast was great and parking was a breeze. Will definitely come back!

wonderful experience! thr pool and rooms are always clean. Breakfast was great and parking was a breeze. Will definitely come back!

Walking distance to the beach and Kiosks. Will definitely return again here in the future.

Walking distance to the beach and Kiosks. Will definitely return again here in the future.