Ok

There was a strange chemical smell - stronger in the hallways but still very present in the rooms. The rooms had all the amenities exoected, just a bit dated.

There was a strange chemical smell - stronger in the hallways but still very present in the rooms. The rooms had all the amenities exoected, just a bit dated.

Check in went smoothly, staff are lovely. The room was nice and a good size. We liked that they have beach towels, beach chairs and parking passes available to guests. Staff were nice but management, not so much. There is a sign warning that you will pay for towels that you stain. The towels are small, feeble, brown and blue towels worth next to nothing. Maybe better to not provide them if it winds you up that much. Next - upon checkout, someone on a motorized cart who had been watching us pack the car, raced over at 11:03am, curtly tapped his watch and asked "are you checking out?" After we stated the obvious, "yes", he raced over to another guest who was also packing his car and threatened a late check out fee! Management needs to remember this is hospitality and not the military.

Check in went smoothly, staff are lovely. The room was nice and a good size. We liked that they have beach towels, beach chairs and parking passes available to guests. Staff were nice but management, not so much. There is a sign warning that you will pay for towels that you stain. The towels are small, feeble, brown and blue towels worth next to nothing. Maybe better to not provide them if it winds you up that much. Next - upon checkout, someone on a motorized cart who had been watching us pack the car, raced over at 11:03am, curtly tapped his watch and asked "are you checking out?" After we stated the obvious, "yes", he raced over to another guest who was also packing his car and threatened a late check out fee! Management needs to remember this is hospitality and not the military.

I was not given a final receipt for the booking. I was told that your company - Hotel.com would email it to me. I am not happy that I did not receive that final receipt. I do not plan on booking through your company in the future

I was not given a final receipt for the booking. I was told that your company - Hotel.com would email it to me. I am not happy that I did not receive that final receipt. I do not plan on booking through your company in the future

Excellent

Excellent

Correct

Correct

Bad

Bad

Excellent services

Excellent services

Overall good, but the evening restaurant wasn't available during our stay.

Overall good, but the evening restaurant wasn't available during our stay.

I liked the view.

I liked the view.

Good for an overnight stay - could use a little TLC. Security latch on the inside of the room would be good

Good for an overnight stay - could use a little TLC. Security latch on the inside of the room would be good

Toilet wouldn't flush right even after they came. Shower stall leaked all over the bathroom floor, told them about it. Still same after they came. Not a fan, won't ever return!

Toilet wouldn't flush right even after they came. Shower stall leaked all over the bathroom floor, told them about it. Still same after they came. Not a fan, won't ever return!

All good

All good

Hotel was dated and wasn’t as nice as we thought it would be from the pictures. Kind of disappointing.

Hotel was dated and wasn’t as nice as we thought it would be from the pictures. Kind of disappointing.

The the hôtel is well located to have access to the beach staff was nice they help us with what we needed amazingly

The the hôtel is well located to have access to the beach staff was nice they help us with what we needed amazingly

The bed was horrible, resulting in a bad sleep, resulting in an average review score.

Loved the view! Loved the people of Carleton! The restaurant was nice but if you don't book a long stay with spa treatments, you feel like a second class guest. The room we were put in needs to be updated. But for the price we paid, it was what we expected. I would give this hotel 3/5 stars.

They should never have rented the room we had. The room was not leveled. I have vertigo so I felt there was a problem right away. Staff seemed surprised. We slept on the foot of the bed with pillows under our feet to level us. Not funny at all.