The furniture and appliance of this property was very old and inactive conditions. I was disappointed with the reception staff. Also, they allocated on first and second floor and I was not even told that I have reserve only on first and second floor, they were asking me for huge money difference to shift me on higher floors. They even wasted my few hours. The location of the property is very good, exterior look is also very good, morning breakfast staff was also friendly but reception staff were horrible. I do not recommend going there again.

The furniture and appliance of this property was very old and inactive conditions. I was disappointed with the reception staff. Also, they allocated on first and second floor and I was not even told that I have reserve only on first and second floor, they were asking me for huge money difference to shift me on higher floors. They even wasted my few hours. The location of the property is very good, exterior look is also very good, morning breakfast staff was also friendly but reception staff were horrible. I do not recommend going there again.

Terrible reception horrible check in and unconsidered Managment

Terrible reception horrible check in and unconsidered Managment

Clean and safe but old

Clean and safe but old

My wife and I had reservations from March 19-21st at Wyndham Rio Barra. I paid 238.21 plus a fee for using the pool/beach. The issue was with check-in. We arrived at the hotel at 1:30pm. We understood we were early. We did a precheck in and was told to return at 3pm and the room would be ready and we’d get the room keys. We go eat and return at 3:30pm. We’re told by the front desk the room is not ready yet. We’re asked to sit in the lobby and the room would be ready in about 10 mins. I asked if there was another room they could put us in? The response was “we can’t put you in a different room. Naturally I’m a bit annoyed. So I asked if they would be discounting the room at all since it was not ready? They said a manager would need to approve that and they were unavailable for the next 30-40 mins. So we are asked again to sit and wait in the lobby. I asked the front desk to let the manager know I was not happy with the checkin process and wanted to them also to inquire about the discount. Another 15-20 mins pass and I return again to ask about any update. The room was still not ready. Finally about 5 mins later were called over to the front desk and were given our keys. Over an hour had passed from the original checkin time of 3pm. I asked the staff what the manager said about discounting the room for the checkin inconveinence and here is what I was told the manager said…”checkin starts at 3pm and there was nothing they could do.” Terrible mgmt. Stay elsewhere.

My wife and I had reservations from March 19-21st at Wyndham Rio Barra. I paid 238.21 plus a fee for using the pool/beach. The issue was with check-in. We arrived at the hotel at 1:30pm. We understood we were early. We did a precheck in and was told to return at 3pm and the room would be ready and we’d get the room keys. We go eat and return at 3:30pm. We’re told by the front desk the room is not ready yet. We’re asked to sit in the lobby and the room would be ready in about 10 mins. I asked if there was another room they could put us in? The response was “we can’t put you in a different room. Naturally I’m a bit annoyed. So I asked if they would be discounting the room at all since it was not ready? They said a manager would need to approve that and they were unavailable for the next 30-40 mins. So we are asked again to sit and wait in the lobby. I asked the front desk to let the manager know I was not happy with the checkin process and wanted to them also to inquire about the discount. Another 15-20 mins pass and I return again to ask about any update. The room was still not ready. Finally about 5 mins later were called over to the front desk and were given our keys. Over an hour had passed from the original checkin time of 3pm. I asked the staff what the manager said about discounting the room for the checkin inconveinence and here is what I was told the manager said…”checkin starts at 3pm and there was nothing they could do.” Terrible mgmt. Stay elsewhere.

So, in a previous post about the towels…. That was true. They took the towels in cleaning and did not leave towels for us to use. Besides that, we completely enjoyed our stay and would return. I enjoyed my conversations with employees there, Alek at the front instantly eased our fears about the language barrier and was very helpful. Would love to Thank him again!

So, in a previous post about the towels…. That was true. They took the towels in cleaning and did not leave towels for us to use. Besides that, we completely enjoyed our stay and would return. I enjoyed my conversations with employees there, Alek at the front instantly eased our fears about the language barrier and was very helpful. Would love to Thank him again!

Nice area

Nice area

Bad service , A very bad experience, I really do not recommend it.

Bad service , A very bad experience, I really do not recommend it.

Bad service Charges for resort without resort amenities Bad front desk Bad management

Bad service Charges for resort without resort amenities Bad front desk Bad management

Where do I start…. We booked this trip for our honeymoon and though we had a great time together, this hotel was not good. The check in process started off horrible. We arrived very early and understood that early check in was not possible but when it was time to check in, the room still was not ready. We had to wait another 30 minutes for it and the room wasn’t even all that clean when we got in there. The front desk staff did not want to deal with us at all because we were English speaking Americans and I found that very disrespectful. Understood there is a language barrier but most of them didn’t even try to communicate with us. They just passed us off to the 2 English speaking front desk staff they had. Sad. The people here in general were not all that nice either. Concierge was good. Tokoni and Goodnews were extremely helpful as they were basically the only 2 that spoke perfect English there. Back to the rooms…. Each morning, I woke up the foul smelling stench of sewer. Every time housekeeping came, it reset our door so we had to get a new key card each time (we stayed a week). The overall room needs to be updated. For this to be a “big name chain” hotel, it needs to do better. If o come back to Rio, I will definitely not be staying here. Don’t waste your time.

Where do I start…. We booked this trip for our honeymoon and though we had a great time together, this hotel was not good. The check in process started off horrible. We arrived very early and understood that early check in was not possible but when it was time to check in, the room still was not ready. We had to wait another 30 minutes for it and the room wasn’t even all that clean when we got in there. The front desk staff did not want to deal with us at all because we were English speaking Americans and I found that very disrespectful. Understood there is a language barrier but most of them didn’t even try to communicate with us. They just passed us off to the 2 English speaking front desk staff they had. Sad. The people here in general were not all that nice either. Concierge was good. Tokoni and Goodnews were extremely helpful as they were basically the only 2 that spoke perfect English there. Back to the rooms…. Each morning, I woke up the foul smelling stench of sewer. Every time housekeeping came, it reset our door so we had to get a new key card each time (we stayed a week). The overall room needs to be updated. For this to be a “big name chain” hotel, it needs to do better. If o come back to Rio, I will definitely not be staying here. Don’t waste your time.

The Royal room was terrible! Mold across the ceilings, dirty bathrooms, nothing was functioning properly (bath faucets, light switches, door locks, sliding balcony door was stuck), stained couch, chair and walls, damaged doors, trims. The list goes on.... I DO NOT RECOMMEND this hotel.

The Royal room was terrible! Mold across the ceilings, dirty bathrooms, nothing was functioning properly (bath faucets, light switches, door locks, sliding balcony door was stuck), stained couch, chair and walls, damaged doors, trims. The list goes on.... I DO NOT RECOMMEND this hotel.

Took forever to do a check in and check out Room wasn’t update Pool area was closed and they charge a fee to use the amenities.

Took forever to do a check in and check out Room wasn’t update Pool area was closed and they charge a fee to use the amenities.

No towels, no iron (when I requested they said they’ll send it up, never did), no laundry facilities, air con didn’t work, unhelpful staff. Worst hotel I’ve stayed in 10 years

No towels, no iron (when I requested they said they’ll send it up, never did), no laundry facilities, air con didn’t work, unhelpful staff. Worst hotel I’ve stayed in 10 years

At the time of check-in nobody told us that the Pool was under renovation, I talked to other guests and it was a surprise for them too. We had no hot water although we reported and they mentioned that the problem will be solved later on at night the next day still not fixed, when we returned from the beach still no hot water, at the end we had to leave the hotel before our check out which was the following day, it's none sense to pay a high price for an accommodation and not having all the services up and running. The second time we reported the hot water there were other guest complaining about other things too including the hot water. The breakfast was on, the same every day, the quality was really poor on the hot items, the look of the eggs made you feel not wanting to eat them, the consistency was sloppy, the cheese bread were hard and cold the bakery quality was very poor too.

At the time of check-in nobody told us that the Pool was under renovation, I talked to other guests and it was a surprise for them too. We had no hot water although we reported and they mentioned that the problem will be solved later on at night the next day still not fixed, when we returned from the beach still no hot water, at the end we had to leave the hotel before our check out which was the following day, it's none sense to pay a high price for an accommodation and not having all the services up and running. The second time we reported the hot water there were other guest complaining about other things too including the hot water. The breakfast was on, the same every day, the quality was really poor on the hot items, the look of the eggs made you feel not wanting to eat them, the consistency was sloppy, the cheese bread were hard and cold the bakery quality was very poor too.

Great stay! Property was clean and very safe. 24hr security. Breakfast was amazing. Beautiful beach just across the street. Will be back again next year!

Great stay! Property was clean and very safe. 24hr security. Breakfast was amazing. Beautiful beach just across the street. Will be back again next year!

Staff needs training, old rooms, expensive food for the quality

Staff needs training, old rooms, expensive food for the quality

If you are planing to travel with your teenage son, take the father’s approval in writing otherwise won’t let you stay. I took me hrs to check is waiting for his approval do to the time difference. Poor internet, very old towels. English speaking very little. Daily breakfast, same aver simple day and not impressed.

If you are planing to travel with your teenage son, take the father’s approval in writing otherwise won’t let you stay. I took me hrs to check is waiting for his approval do to the time difference. Poor internet, very old towels. English speaking very little. Daily breakfast, same aver simple day and not impressed.