Everything was great!! All staff were always very kind with their high hospitality. I really enjoyed this stay.

Everything was great!! All staff were always very kind with their high hospitality. I really enjoyed this stay.

Absolutely terrible room (4 rooms actually.) After arriving and entering the room I was stunned. I had to actally think about what was happening, take stock and make a quick decision to contact the front desk and tell them NO WAY! I then called my friend in the next room and he was in agreement, there would be no way we would be staying the 4 nights booked in these hotel rooms. The manage came up and asked what was wrong and I opened up the curtains and began to point out issue after issue. The head board was stained, the carpet stained, wallpaper peeling, worn furniture, exposed wire in the bathroom above the shower, dusty furniture, bad paint, old bathroom,,, etc,etc,etc. I have traveled quite a bit in SE Asia and Europe and the United States and the only other experience I can liken these rooms to were nasty motels along highways of the United States, worse! We were shown two other rooms but the same result. I was Not going to stay there, no way, Not for the money I paid, it was not a fair deal. This is where the customer service came into play. The manager, I wish I knew her name, she was the day manager on Monday October 16th, the day I checked in worked so hard to help us out and it finally came down to me telling them, "you need to get me into another hotel period." I was not the friendliest at that moment and at every point where I would have told me to go take a walk, she handled herself with dignity and compassion and never lost her cool. She got us another booking.

Absolutely terrible room (4 rooms actually.) After arriving and entering the room I was stunned. I had to actally think about what was happening, take stock and make a quick decision to contact the front desk and tell them NO WAY! I then called my friend in the next room and he was in agreement, there would be no way we would be staying the 4 nights booked in these hotel rooms. The manage came up and asked what was wrong and I opened up the curtains and began to point out issue after issue. The head board was stained, the carpet stained, wallpaper peeling, worn furniture, exposed wire in the bathroom above the shower, dusty furniture, bad paint, old bathroom,,, etc,etc,etc. I have traveled quite a bit in SE Asia and Europe and the United States and the only other experience I can liken these rooms to were nasty motels along highways of the United States, worse! We were shown two other rooms but the same result. I was Not going to stay there, no way, Not for the money I paid, it was not a fair deal. This is where the customer service came into play. The manager, I wish I knew her name, she was the day manager on Monday October 16th, the day I checked in worked so hard to help us out and it finally came down to me telling them, "you need to get me into another hotel period." I was not the friendliest at that moment and at every point where I would have told me to go take a walk, she handled herself with dignity and compassion and never lost her cool. She got us another booking.

Was a great experience in general. Staff were all so professional, attentive and always friendly. Everybody cared about us as guests. Breakfast was wonderful and many food choices. Room was cleaned every day and was comfortable. Definitely recommend this hotel for long or short stay and will stay here again.

Was a great experience in general. Staff were all so professional, attentive and always friendly. Everybody cared about us as guests. Breakfast was wonderful and many food choices. Room was cleaned every day and was comfortable. Definitely recommend this hotel for long or short stay and will stay here again.

The staffs are super wonderful. We stayed on the 3rd floor. Horrible moldy hallway with very bad peeling wall cover. We got upper respiratory infection returning from the trip. I would have given the hotel a super minus review if i could. The hotel lobby was adorned with strong perfume scent to masks the remaining moldy place.

The staffs are super wonderful. We stayed on the 3rd floor. Horrible moldy hallway with very bad peeling wall cover. We got upper respiratory infection returning from the trip. I would have given the hotel a super minus review if i could. The hotel lobby was adorned with strong perfume scent to masks the remaining moldy place.

The restaurant and common areas

The restaurant and common areas

The room wasn't very bug but clean and comfortable. The staffs were very kind. I likedthe breakfast

The room wasn't very bug but clean and comfortable. The staffs were very kind. I likedthe breakfast

. Staff very friendly and helpful, Services was excellent.

. Staff very friendly and helpful, Services was excellent.

good location,friendly staff, everything is good, we'll come back again

good location,friendly staff, everything is good, we'll come back again

It was amazing to stay. I had great time

It was amazing to stay. I had great time

The staff was great. Breakfast included was excellent. Best croissants in Asia. Best deal for clean hotel in Yogyakarta. Fairly close to airport.

The staff was great. Breakfast included was excellent. Best croissants in Asia. Best deal for clean hotel in Yogyakarta. Fairly close to airport.

Check in and check out was really smooth. Room was really clean and comfortable. Staff were also helpful and friendly. Close to amenities. Breakfast buffet was plentiful and good. Really loved my stay here.

highly recommended . free breakfast

Check in and check out was really smooth. Room was really clean and comfortable. Staff were also helpful and friendly. Close to amenities. Breakfast buffet was plentiful and good. Really loved my stay here.

highly recommended . free breakfast

Very clean and new. Excellent staff who were welcoming. Great steakhouse as well.

Very clean and new. Excellent staff who were welcoming. Great steakhouse as well.

Staffs are very friendly and hotel well maintained.

Staffs are very friendly and hotel well maintained.

Good food in the restaurant. Perfect place to stay in town.

Good food in the restaurant. Perfect place to stay in town.

The hotel has perfect service. The staff is very helpfull. The lamps in the room were damaged and the refrigirator harly worked. Otherwise everythi g was quite perfect.

The hotel has perfect service. The staff is very helpfull. The lamps in the room were damaged and the refrigirator harly worked. Otherwise everythi g was quite perfect.