This hotel is huge and has very much a resort vibe. The direct access to the bay with sun chairs right by the water was a big plus. Pools were nice but got very crowded and lots of kids. The biggest downside was really the service. We found that the service level did not at all match the price you pay to stay here, neither does it match the standard of other Hyatt Regency properties we have visited. Example: when entering or exiting the lobby, not a single person greeted us or even lifted their heads to acknowledge us as guests. We did not really feel very welcome by the staff during our stay. The room was nice and spacious. Beds were very comfortable. However, the cleaning was horrible. Room was dirty when we checked in, which we were not compensated for, and even during the stay we continued to find long hairs from others on the floor. Not a great experience. Breakfast situation was a nightmare. They only open the 'bad' restaurant from the early morning - which had the ambience of a cafeteria. Then we were told that the nicer restaurant with an open terrace and views would open at 09. Didn't make any sense at all and wasn't a great experience.

This hotel is huge and has very much a resort vibe. The direct access to the bay with sun chairs right by the water was a big plus. Pools were nice but got very crowded and lots of kids. The biggest downside was really the service. We found that the service level did not at all match the price you pay to stay here, neither does it match the standard of other Hyatt Regency properties we have visited. Example: when entering or exiting the lobby, not a single person greeted us or even lifted their heads to acknowledge us as guests. We did not really feel very welcome by the staff during our stay. The room was nice and spacious. Beds were very comfortable. However, the cleaning was horrible. Room was dirty when we checked in, which we were not compensated for, and even during the stay we continued to find long hairs from others on the floor. Not a great experience. Breakfast situation was a nightmare. They only open the 'bad' restaurant from the early morning - which had the ambience of a cafeteria. Then we were told that the nicer restaurant with an open terrace and views would open at 09. Didn't make any sense at all and wasn't a great experience.

Perfect!!! I definitely will come back 😍

Perfect!!! I definitely will come back 😍

Beautiful interior very attentive staff

Beautiful interior very attentive staff

Beautiful place and friendly staff. Great area!

Beautiful place and friendly staff. Great area!

Fantastic hotel

Fantastic hotel

Nice area

Nice area

Good but not great! Service at the hotel needs to improve drastically! I would say it’s a 4 star hotel not 5.

Good but not great! Service at the hotel needs to improve drastically! I would say it’s a 4 star hotel not 5.

Beautiful location, friendly staff, great food

Beautiful location, friendly staff, great food

For 4 days, the room was cleaned only once. We had to ask for clean towels and take out the trash. Despite our complaints, they apologize and promise to improve, but nothing changes. Dirty sunbeds, no pool towels, the pool opens at 10:00 for some reason. We complained, they apologized, gave an €8 bottle of wine as an apology, but the next day everything is the same.We didn't take the wine because it was brought without a corkscrew. It's impossible to order a taxi from the hotel to Kotor; the taxi drivers refuse to deal with traffic. The 5-star hotel can't provide a shuttle to Kotor on schedule? it seems the staff prefer to profit from taxis. This conclusion is drawn because a taxi from the hotel costs €20, but from Kotor to the hotel by meter costs €7. There's nothing around the hotel to go to, and you can't leave for Kotor. After a long journey with a child, we express our fatigue, disinterest in welcome drinks, and request to check us in. The receptionist continues to push the loyalty program without listening to us, but then there's no water in the room. We want to book an airport transfer, and the receptionist interrogates us extensively about the flight time, car, transfer or taxi, our luggage, if the price is okay, timing, then says she can't book it; come back when another staff member is available. Why she couldn’t keep our request? Overall, the hotel management has hired many employees from India who seem to have a lag in understanding what's happening.

For 4 days, the room was cleaned only once. We had to ask for clean towels and take out the trash. Despite our complaints, they apologize and promise to improve, but nothing changes. Dirty sunbeds, no pool towels, the pool opens at 10:00 for some reason. We complained, they apologized, gave an €8 bottle of wine as an apology, but the next day everything is the same.We didn't take the wine because it was brought without a corkscrew. It's impossible to order a taxi from the hotel to Kotor; the taxi drivers refuse to deal with traffic. The 5-star hotel can't provide a shuttle to Kotor on schedule? it seems the staff prefer to profit from taxis. This conclusion is drawn because a taxi from the hotel costs €20, but from Kotor to the hotel by meter costs €7. There's nothing around the hotel to go to, and you can't leave for Kotor. After a long journey with a child, we express our fatigue, disinterest in welcome drinks, and request to check us in. The receptionist continues to push the loyalty program without listening to us, but then there's no water in the room. We want to book an airport transfer, and the receptionist interrogates us extensively about the flight time, car, transfer or taxi, our luggage, if the price is okay, timing, then says she can't book it; come back when another staff member is available. Why she couldn’t keep our request? Overall, the hotel management has hired many employees from India who seem to have a lag in understanding what's happening.

Beautiful hotel in a beautiful location. Staff that are willing to go the extra mile to make your stay as great as it can be. Lots of facilities —multiple restaurants on site, pools, and private beach access. A short walk from other restaurants, a public beach, kayak rental etc. We can’t wait to come back

Beautiful hotel in a beautiful location. Staff that are willing to go the extra mile to make your stay as great as it can be. Lots of facilities —multiple restaurants on site, pools, and private beach access. A short walk from other restaurants, a public beach, kayak rental etc. We can’t wait to come back

Amazing hotel. I will love to go back. My husband and I had beautiful memories.

Amazing hotel. I will love to go back. My husband and I had beautiful memories.

Great Hotel and amenities very good location great staff.

Great Hotel and amenities very good location great staff.

Good service. Close to Kotor. Comfy room. Driving in via narrow road. Need to be super careful.

Good service. Close to Kotor. Comfy room. Driving in via narrow road. Need to be super careful.

The hotel was nice however the service wasn’t great. On multiple occasions, small requests were ignored and needed us to follow up in order for it to be done. We emailed multiple times about a transfer to the hotel but never got a proper response so had to sort out alternative travel, had issues with AC which took multiple calls before someone came to have a look and just overall not very responsive. However, they were all nice and friendly.

The hotel was nice however the service wasn’t great. On multiple occasions, small requests were ignored and needed us to follow up in order for it to be done. We emailed multiple times about a transfer to the hotel but never got a proper response so had to sort out alternative travel, had issues with AC which took multiple calls before someone came to have a look and just overall not very responsive. However, they were all nice and friendly.

We stayed in this place for 10 nights and we had a great time. Starting with staff, it was great, service too and breakfast choices-excellent. Swimming pool, very clean Large and well taking care of. Highly recommend property.

We stayed in this place for 10 nights and we had a great time. Starting with staff, it was great, service too and breakfast choices-excellent. Swimming pool, very clean Large and well taking care of. Highly recommend property.

The hotel is beautiful - very new and clean. The pools are very nice and the views of Kotor Bay are spectacular. The beach area is nice though a bit rocky with pebbles. The main downside of this hotel is the road leading to Kotor’s old town - It’s so narrow with no shoulder or curb on the water side and no place for pedestrians. We sometimes had to back up to let another car go by. Until this road is fixed and made safer and more drivable, I suggest the hotel offer a regular ferry service from the hotel to the old town area for guests.

The hotel is beautiful - very new and clean. The pools are very nice and the views of Kotor Bay are spectacular. The beach area is nice though a bit rocky with pebbles. The main downside of this hotel is the road leading to Kotor’s old town - It’s so narrow with no shoulder or curb on the water side and no place for pedestrians. We sometimes had to back up to let another car go by. Until this road is fixed and made safer and more drivable, I suggest the hotel offer a regular ferry service from the hotel to the old town area for guests.