Great! close to mall center and with a great view!

Great! close to mall center and with a great view!

Did not solve the issues we had in the room

Did not solve the issues we had in the room

Good and safe place

Good and safe place

The hotel looks nice and it has a great location, but definitely not worth the price. The mattress was too soft and the balcony doors wouldn’t close. Only one person at reception regardless of the time of day, unable to handle check-ins, check-outs and other people that needed assistance. Won’t be coming back.

The hotel looks nice and it has a great location, but definitely not worth the price. The mattress was too soft and the balcony doors wouldn’t close. Only one person at reception regardless of the time of day, unable to handle check-ins, check-outs and other people that needed assistance. Won’t be coming back.

The hotel really was amazing and I wanted to give it a full 5 stars; however, there were a couple of things that just made it so I couldn't do that. The biggest issue I ran into was the mattress. I have slept on pull out sofa beds that were more comfortable. The mattress was thin and old. It sagged horribly in the middle where people have slept for years. Also, there is a giant hole in the support where you almost feel like you are going to fall through. It was a Queen size bed, so I am not sure why there were 2 separate box springs. The discomfort of the bed almost made me want to change hotels during the course of my trip. I couldn't get a good night sleep and was in pain every morning. Housekeeping only showed up twice during my week stay. This caused me to have to go downstairs and ask for toilet paper twice because it wasn't refilled. When they did refill it, there was only one roll. Lastly, the breakfast is amazing except for the eggs. Every single morning they put out a pan of eggs that wasn't even cooked. Literally, egg "juice" rolling around a pan while it sits on a heater. Other than these issues, the hotel is amazing. It's clean. The staff are the best. The breakfast, if you don't want eggs, is otherwise fantastic. I wish I could say I would stay there again, but the issues around the bed and mattress make me want to look elsewhere during my next visit to Porto Alegre.

The hotel really was amazing and I wanted to give it a full 5 stars; however, there were a couple of things that just made it so I couldn't do that. The biggest issue I ran into was the mattress. I have slept on pull out sofa beds that were more comfortable. The mattress was thin and old. It sagged horribly in the middle where people have slept for years. Also, there is a giant hole in the support where you almost feel like you are going to fall through. It was a Queen size bed, so I am not sure why there were 2 separate box springs. The discomfort of the bed almost made me want to change hotels during the course of my trip. I couldn't get a good night sleep and was in pain every morning. Housekeeping only showed up twice during my week stay. This caused me to have to go downstairs and ask for toilet paper twice because it wasn't refilled. When they did refill it, there was only one roll. Lastly, the breakfast is amazing except for the eggs. Every single morning they put out a pan of eggs that wasn't even cooked. Literally, egg "juice" rolling around a pan while it sits on a heater. Other than these issues, the hotel is amazing. It's clean. The staff are the best. The breakfast, if you don't want eggs, is otherwise fantastic. I wish I could say I would stay there again, but the issues around the bed and mattress make me want to look elsewhere during my next visit to Porto Alegre.

For Porto Alegre this is a very nice hotel, but the building is old so keep that in mind…the views are amazing and the staff is great. We’ve stayed here a few times and it’s a great location near everything and right in front of a great park.

For Porto Alegre this is a very nice hotel, but the building is old so keep that in mind…the views are amazing and the staff is great. We’ve stayed here a few times and it’s a great location near everything and right in front of a great park.

Was great. Personnel excellent

Was great. Personnel excellent

The staff very considerate and tried their very best but the hotel just didnt live up to standards

The staff very considerate and tried their very best but the hotel just didnt live up to standards

Nice hotel in a nice neighbor.

Nice hotel in a nice neighbor.

Wonderful breakfast, great location, and excellent service.

Wonderful breakfast, great location, and excellent service.

Great service, beautiful hotel

Great service, beautiful hotel

The attend of restaurant staff is not professional since three staffs asked me same questions. I was not satisfied and uncomfortable situation. Also even if not ready dinner (no main dishes , just salad bar), restaurant staff didn't explain me.

The attend of restaurant staff is not professional since three staffs asked me same questions. I was not satisfied and uncomfortable situation. Also even if not ready dinner (no main dishes , just salad bar), restaurant staff didn't explain me.

Hotel was good. It used to be a better hotel but the years have gotten to it a bit. Good attendance by front desk and staff. Room was also good with view of Guaiba River. Also liked that rooms had separate living room

Hotel was good. It used to be a better hotel but the years have gotten to it a bit. Good attendance by front desk and staff. Room was also good with view of Guaiba River. Also liked that rooms had separate living room

Hotel was good. A little older than I had imagined but service was great. Nice view of Guaiba river

Hotel was good. A little older than I had imagined but service was great. Nice view of Guaiba river

Hotel does NOT have a safe in the room, even though your website stated it did. The hotel taxi driver did not know his way around, did not use a GPS and got lost in the city. I was late for my meeting because of this. The area is very run down. I would not recommend to others. I would not stay here again.

Hotel does NOT have a safe in the room, even though your website stated it did. The hotel taxi driver did not know his way around, did not use a GPS and got lost in the city. I was late for my meeting because of this. The area is very run down. I would not recommend to others. I would not stay here again.

I've just stayed in this hotel for 3 days. It was great. Great breakfast, location and view. Attentive staff. There is a heated pool on the terrace with beatiful view.

I've just stayed in this hotel for 3 days. It was great. Great breakfast, location and view. Attentive staff. There is a heated pool on the terrace with beatiful view.