we were put in a room next to the highway so all night long all you could hear were vehicles going down the highway. the hotel was clean but they do not clean your room until after you leave . had to put trash in the hallway to be picked up. also maintenance was knocking down the door next door at 11:00 at night.

After discovering the room keys didn't work, returned to the front desk and she attempted to remake a set of keys unsuccessfully. She then stated that something had been changed with the door and she would let us in and slide keys under the door in a few minutes. An hour and a half go by and my son is getting hungry, I don't want to leave my belongings behind and have to have a front desk clerk let us into the room every time we return so I phone the front desk and she says that the people who can do whatever needs to be done will be there "soon" but she doesn't know when. This was at like 4pm on a Friday so it's not like we were there at an usual time or anything. That issue coupled with the road noise on the freeway side of the hotel, I was out, we went and stayed at the Hampton across the street and had zero room key or road noise issues. I will not be returning to this property, ever.

After discovering the room keys didn't work, returned to the front desk and she attempted to remake a set of keys unsuccessfully. She then stated that something had been changed with the door and she would let us in and slide keys under the door in a few minutes. An hour and a half go by and my son is getting hungry, I don't want to leave my belongings behind and have to have a front desk clerk let us into the room every time we return so I phone the front desk and she says that the people who can do whatever needs to be done will be there "soon" but she doesn't know when. This was at like 4pm on a Friday so it's not like we were there at an usual time or anything. That issue coupled with the road noise on the freeway side of the hotel, I was out, we went and stayed at the Hampton across the street and had zero room key or road noise issues. I will not be returning to this property, ever.

Room was filthy.

Room was filthy.

The property was fine, they were having area wide power outages across the neighborhood. The staff was excellent in dealing with guests checkin while the power and internet was out. They went above and beyond to make a rough situation better!

The property was fine, they were having area wide power outages across the neighborhood. The staff was excellent in dealing with guests checkin while the power and internet was out. They went above and beyond to make a rough situation better!

We didn't stay at the TownePlace suites. We were sent to the Hampton Inn and suites across the street.

We didn't stay at the TownePlace suites. We were sent to the Hampton Inn and suites across the street.

Didn't like getting told that we needed to hurry and get out. They said checkout was 11am . We were getting told 7am that it was time to get out. I don't think we will be back. I told the front desk and she said that they were very busy and the knew customers were going to to come soon. I was a paying customer. Never again.

Didn't like getting told that we needed to hurry and get out. They said checkout was 11am . We were getting told 7am that it was time to get out. I don't think we will be back. I told the front desk and she said that they were very busy and the knew customers were going to to come soon. I was a paying customer. Never again.

I liked the fact that it had a Kitchen... Most facilities just have a Mini Fridge and a microwave...They have a Stove, Microwave, and a Refrigerator.. I would more than likely visit this Place again

I liked the fact that it had a Kitchen... Most facilities just have a Mini Fridge and a microwave...They have a Stove, Microwave, and a Refrigerator.. I would more than likely visit this Place again

I rate the hotel a 3 because I can tell this is often used as an extended stay for some, and the odor of people's Pets peeks out over the cheap scented fragrance. It wasn't the cleanliness. But the ladies who work housekeeping and front desk customer service and willingness to accommodate were why I stayed! They were very understanding and accommodating to my complaints and gave no friction while trying to make sure I was pleased. I appreciate that so much! The place is okay for a night, pushing it if 2. I wouldn't do more than that.

I rate the hotel a 3 because I can tell this is often used as an extended stay for some, and the odor of people's Pets peeks out over the cheap scented fragrance. It wasn't the cleanliness. But the ladies who work housekeeping and front desk customer service and willingness to accommodate were why I stayed! They were very understanding and accommodating to my complaints and gave no friction while trying to make sure I was pleased. I appreciate that so much! The place is okay for a night, pushing it if 2. I wouldn't do more than that.

The hotel was ok but not worth $250-300 a night. Breakfast was very limited and disappointing

The hotel was ok but not worth $250-300 a night. Breakfast was very limited and disappointing

Easy checkin. Nice hotel. Quiet rooms. Giant TV. Big shower.

Easy checkin. Nice hotel. Quiet rooms. Giant TV. Big shower.

The stairs appeared to not have been vacuumed in forever. Front desk was very friendly and accommodating.

The stairs appeared to not have been vacuumed in forever. Front desk was very friendly and accommodating.

First day to the last, the staff was wonderful as well as joyful. The property inside and out was well maintained, cluster free, and eye catching. This was a birthday present for my mom. She wanted me to make sure to say how professional, considerate the staff were. Thank yiu

First day to the last, the staff was wonderful as well as joyful. The property inside and out was well maintained, cluster free, and eye catching. This was a birthday present for my mom. She wanted me to make sure to say how professional, considerate the staff were. Thank yiu

Check in was very efficient

Friendly efficient desk clerk

The desk clerk did a great job checking us in and the suite was a great fit for our needs

The desk clerk did a great job checking us in and the suite was a great fit for our needs

Front ppl not nice. Work with an attitude

Front ppl not nice. Work with an attitude

I really enjoyed my room and the comfort of just sitting outside while relaxing. The night male attendant was was very pleasant and helpful.

I really enjoyed my room and the comfort of just sitting outside while relaxing. The night male attendant was was very pleasant and helpful.

Very welcoming staff!