Friendly staff places to sit outside, covered clean

First impressions of the lobby- Very Dated and the lobby sofa was filthy dirty. The staff at front desk were not friendly- never acknowledged us walking in because they were always on their cell phones. Our room had a stale musty odor. The walls in the bathroom had hair all over it and the shower had hair all over. The water was a trinkle. Barely enough to brush your teeth. The bedding didn’t seem crispy and white. I covered it with my personal blanket. I’ve stayed at this same location 3 times over a 5 year span and it’s a dump now. The free breakfast was awful ! I will never stay here again! A DUMP!

First impressions of the lobby- Very Dated and the lobby sofa was filthy dirty. The staff at front desk were not friendly- never acknowledged us walking in because they were always on their cell phones. Our room had a stale musty odor. The walls in the bathroom had hair all over it and the shower had hair all over. The water was a trinkle. Barely enough to brush your teeth. The bedding didn’t seem crispy and white. I covered it with my personal blanket. I’ve stayed at this same location 3 times over a 5 year span and it’s a dump now. The free breakfast was awful ! I will never stay here again! A DUMP!

Clean

Clean

The check-in & check-out process was pretty easy, which was appreciated, our room was spacious enough to accommodate 3 people comfortably which was a plus. We enjoyed the fact that parking was secured with a gate, the pool was indoors, which was appreciated even more since the weather was unfavorable to being outside majority of our stay. There were very few issues during our stay, however they were ones that were just plain out annoying and didn’t make sense. Upon arrival to our room, there were only 2 sets of towels, rather than 3, even though it states there are 3 ppl in the room. I called to request another set and was told that they wouldn’t be able to bring any extra until the morning. The morning came, and no 3rd set of towels, nor had the old ones been replaced after housekeeping came & left. We had to request towels again, and this proceeded to be an issue until the last night of our 3 night/4day stay there. The A/C unit also stopped working after maintenance said they were just replacing the battery in the thermostat, but it was resolved by the time we returned to our room after going out. Overall, the stay was comfortable, and reasonably priced considering the duration of our stay and the amenities. I’m willing to stay here again, but please do better with the quality of service, and preparedness of basic essential items to accommodate your guests.

The check-in & check-out process was pretty easy, which was appreciated, our room was spacious enough to accommodate 3 people comfortably which was a plus. We enjoyed the fact that parking was secured with a gate, the pool was indoors, which was appreciated even more since the weather was unfavorable to being outside majority of our stay. There were very few issues during our stay, however they were ones that were just plain out annoying and didn’t make sense. Upon arrival to our room, there were only 2 sets of towels, rather than 3, even though it states there are 3 ppl in the room. I called to request another set and was told that they wouldn’t be able to bring any extra until the morning. The morning came, and no 3rd set of towels, nor had the old ones been replaced after housekeeping came & left. We had to request towels again, and this proceeded to be an issue until the last night of our 3 night/4day stay there. The A/C unit also stopped working after maintenance said they were just replacing the battery in the thermostat, but it was resolved by the time we returned to our room after going out. Overall, the stay was comfortable, and reasonably priced considering the duration of our stay and the amenities. I’m willing to stay here again, but please do better with the quality of service, and preparedness of basic essential items to accommodate your guests.

Halls swelled like marijuana- dirty laundry was picked up but not replaced so no clean wash clothes night 2. Definitely not worth the cost per night. Would not stay again.

Halls swelled like marijuana- dirty laundry was picked up but not replaced so no clean wash clothes night 2. Definitely not worth the cost per night. Would not stay again.

Best hotel I’ve been too!

Best hotel I’ve been too!

Awful experience very nasty, it’s torn up and no replaced towels

Awful experience very nasty, it’s torn up and no replaced towels

Great stay

Great stay

They gave away my room even though I checked in online, and didn’t bother helping me look for other accommodations.

They gave away my room even though I checked in online, and didn’t bother helping me look for other accommodations.

I booked on May 16,2024 due to the power been out at home. When i got to the hotel their power was out so i askdd for a refund. I was told that the owner would have to approve and would be in the next day. I didnt get a response back until Monday and I was told the owner did not approve my refund , I then called hotel.com asked for the manager told him my problem clearly I didn't stay at the hotel cause they didn't have power and hotel.com refunded me my money. I will never book at this hotel again

I booked on May 16,2024 due to the power been out at home. When i got to the hotel their power was out so i askdd for a refund. I was told that the owner would have to approve and would be in the next day. I didnt get a response back until Monday and I was told the owner did not approve my refund , I then called hotel.com asked for the manager told him my problem clearly I didn't stay at the hotel cause they didn't have power and hotel.com refunded me my money. I will never book at this hotel again

We only stayed for a few hours because the power went out after the storm and it never came back Which sucked .

We only stayed for a few hours because the power went out after the storm and it never came back Which sucked .

Free breakfast and parking was fenced in and room card access required.

Free breakfast and parking was fenced in and room card access required.

It was a good room

It was a good room

Wonderful staff and cleaniness!!

Wonderful staff and cleaniness!!

I booked 8 rooms prior to our family cruise. The hotel was amazing clean and the staff were helpful. I will definitely be using this loacation on future vacatio s.

I booked 8 rooms prior to our family cruise. The hotel was amazing clean and the staff were helpful. I will definitely be using this loacation on future vacatio s.

Service was good

Service was good

Great place to stay on that side of Houston, felt safe and was clean, large room and quiet.