We enjoyed our stay. Location, room and service were very good.

We enjoyed our stay. Location, room and service were very good.

Nice old building alongside Mosel in village on outskirts of Trier. From that point of view it was well located to explore the Mosel Valley and Trier. Cycle hire available on site, level cycle routes to Trier easily accessible. However, we arrived at 1900 following a long and delayed journey courtesy of Eurotunnel and was told check-in closed at 1800. Kept waiting at reception for 20 minutes, not ideal when we just wanted to use room and freshen up before dinner. Staff were rude and we were asked if we understood English (due to arriving later than the stated check in time) and when I complained about being kept waiting for check in was asked if I wanted to stay here or not! Restaurant dinner was good with prompt service. However breakfast encountered rude and miserable staff again who were obviously under pressure due to lack of staff and numbers of guests. Part of the restaurant was al fresco which was pleasant but the number of flies was off-putting. The self service buffet was indoors and the food covered but the flies were underneath the covers with no evidence of the insect zappers normally found in catering establishments. Room comfortable but with interesting electrics and curtains that didn't meet, also areas where cleaning was suspect, a door that was far from clean and glass was a CSI dream with number of fingerprints. Obviously hadn't been cleaned for some time. Glad to leave.

Nice old building alongside Mosel in village on outskirts of Trier. From that point of view it was well located to explore the Mosel Valley and Trier. Cycle hire available on site, level cycle routes to Trier easily accessible. However, we arrived at 1900 following a long and delayed journey courtesy of Eurotunnel and was told check-in closed at 1800. Kept waiting at reception for 20 minutes, not ideal when we just wanted to use room and freshen up before dinner. Staff were rude and we were asked if we understood English (due to arriving later than the stated check in time) and when I complained about being kept waiting for check in was asked if I wanted to stay here or not! Restaurant dinner was good with prompt service. However breakfast encountered rude and miserable staff again who were obviously under pressure due to lack of staff and numbers of guests. Part of the restaurant was al fresco which was pleasant but the number of flies was off-putting. The self service buffet was indoors and the food covered but the flies were underneath the covers with no evidence of the insect zappers normally found in catering establishments. Room comfortable but with interesting electrics and curtains that didn't meet, also areas where cleaning was suspect, a door that was far from clean and glass was a CSI dream with number of fingerprints. Obviously hadn't been cleaned for some time. Glad to leave.

Beautiful place in a beautiful environment, with great staff.

Beautiful place in a beautiful environment, with great staff.

Friendly staff, lovely, quiet location along the Mosel River in Pfalzel. Very nice but long walk to Trier.

Friendly staff, lovely, quiet location along the Mosel River in Pfalzel. Very nice but long walk to Trier.