Good hotel. Bit pricey for just a room but did have the facilities avaiable if wanted hence the price i think. Restaurant food was good

Good hotel. Bit pricey for just a room but did have the facilities avaiable if wanted hence the price i think. Restaurant food was good

Family visit Good access to room which was pleasantly comfortable Used room service a couple of times and this was very good All staff very pleasant. Hotel close to both motorway & town centre so pleased with that too.

Was easy to find, warm, welcoming. Clean. Lovely room. Great breakfast ( maybe some nicer bread, would've been 10 out of 10).

Family visit Good access to room which was pleasantly comfortable Used room service a couple of times and this was very good All staff very pleasant. Hotel close to both motorway & town centre so pleased with that too.

A very convenient location for our stay being close to the crematorium. The staff were welcoming, efficient and friendly. Our room was on the ground floor fairly close to the bar area and consequently was noisy until the early hours. The room itself was spacious and comfortable but the shower over the bath was very erratic - which we remarked upon to the hotel

Cold room with only one electric radiator for heating which you were asked to switch off every time you left the room. Windows offered no heat or sound insulation. Staff couldn't be bothered to assist in anyway, shape or form, and everything carried an additional charge. Restaurant closed Friday & Saturday (despite receiving an email in advance suggesting reservations are made in advance). Bar only open if you were eating there, otherwise you had to order drinks in bar and take them to sit in Reception area (despite 'Bar' having only one table occupied). Person working at Starbucks outlet did more work serving, clearing & cleaning Reception than the 3 staff 'working' in 'Bar' put together. 'Bar' also had an unpleasant smell of chip fryer

Cold room with only one electric radiator for heating which you were asked to switch off every time you left the room. Windows offered no heat or sound insulation. Staff couldn't be bothered to assist in anyway, shape or form, and everything carried an additional charge. Restaurant closed Friday & Saturday (despite receiving an email in advance suggesting reservations are made in advance). Bar only open if you were eating there, otherwise you had to order drinks in bar and take them to sit in Reception area (despite 'Bar' having only one table occupied). Person working at Starbucks outlet did more work serving, clearing & cleaning Reception than the 3 staff 'working' in 'Bar' put together. 'Bar' also had an unpleasant smell of chip fryer

Great hotel, brilliant staff. Very comfortable

Great hotel, brilliant staff. Very comfortable

Good location for the overflow county court. Hotel is a bit tired and smelt of potatoes in the corridors but the room was ok and very quiet.

Good location for the overflow county court. Hotel is a bit tired and smelt of potatoes in the corridors but the room was ok and very quiet.

Short stay to visit family. Very friendly staff on efficient check in. Room was okay but people in neighbouring room quite noisy likewise people returning to their rooms late at night.

Nice location but confusing information about parking charges. The best thing was the well-equipped swimming pool, steam room and sauna. We went all the way just for these.

Nice location but confusing information about parking charges. The best thing was the well-equipped swimming pool, steam room and sauna. We went all the way just for these.

amazing for families with the kids, swimming pool for kids to play and sauna, steam room for grown ups to enjoy. As always clean and tidy room.

Family visit for one night Check in easy Comfortable bed Nice spacious room Breakfast set out well but the “hot” food was merely warm I’m afraid. We ate within 30 mins of breakfast serving finish so possibly food had been out for a while

Quiet despite being next to a busy road. Could be hot in summer as no air conditioning. Beds and pillows clean and comfortable. Bathrooms need updating and are very worn out. Breakfast good selection of gluten free. Spa nice addition but needs better cleaning. Pool water cold.

Quiet despite being next to a busy road. Could be hot in summer as no air conditioning. Beds and pillows clean and comfortable. Bathrooms need updating and are very worn out. Breakfast good selection of gluten free. Spa nice addition but needs better cleaning. Pool water cold.

Family visit for one night Check in easy Comfortable bed Nice spacious room Breakfast set out well but the “hot” food was merely warm I’m afraid. We ate within 30 mins of breakfast serving finish so possibly food had been out for a while

Weekend family trip, lovely place to stay, lots to do around Maidstone, lovely breakfast but the bar is very expensive £33 for an orange juice, pint of beer and 2 gin & tonics! Ate in a local Weatherspoons 5 minutes away excellent value, great weekend!

Children enjoyed the swimming in the pool which is not to deep so is perfect for kids. Sauna and steam room for grown ups is in good condition. Thanks

Children enjoyed the swimming in the pool which is not to deep so is perfect for kids. Sauna and steam room for grown ups is in good condition. Thanks

Tired building - comfy beds but bathroom floors and carpets are clearly ageing and dirty and paintwork is peeling. Room had a weird smell like a perfume had been used to cover the fact that it is old tired and musty. Windows are single pane and covered in condensation and are dirty. Corridors are so loud as every door slams shut even if you want to try and close it quietly. Pool facilities are not very well signposted and guest children cannot use pool after 7.30pm. This hotel is riding on its location rather than its own quality. Admittedly it wasn't that expensive but it wasn't good value for money. I will undoubtedly have to use it again for business purposes as there are so few hotels to serve the Maidstone area but its time for a full revamp it really is.

Tired building - comfy beds but bathroom floors and carpets are clearly ageing and dirty and paintwork is peeling. Room had a weird smell like a perfume had been used to cover the fact that it is old tired and musty. Windows are single pane and covered in condensation and are dirty. Corridors are so loud as every door slams shut even if you want to try and close it quietly. Pool facilities are not very well signposted and guest children cannot use pool after 7.30pm. This hotel is riding on its location rather than its own quality. Admittedly it wasn't that expensive but it wasn't good value for money. I will undoubtedly have to use it again for business purposes as there are so few hotels to serve the Maidstone area but its time for a full revamp it really is.

It was a lovely hotel, staff very helpful and friendly, will be staying again

It was a lovely hotel, staff very helpful and friendly, will be staying again

Reception and bar areas were nice enough, room was a bit tired and dated.

Huge hotel in need of updating furniture & decor, sockets near beds, complimentary water, snacks, Noisy guests, and arguments between couples after 2am no intervention from staff! Bed comfortable!

Reception and bar areas were nice enough, room was a bit tired and dated.

Huge hotel in need of updating furniture & decor, sockets near beds, complimentary water, snacks, Noisy guests, and arguments between couples after 2am no intervention from staff! Bed comfortable!

Bed wasn’t very comfortable and doors banging lots during the night but not the hotels fault regarding the noise