If you actually would like a room at this hotel, don’t book here. They have a habit of overbooking, then telling guests upon arrival that they don’t have a room for them. It happened to me when I arrived for my stay on December 10, and it happened to a friend of mine a couple of weeks prior. The front desk people were incredibly rude as well. They curtly informed me that it was Expedia’s job to rebook me then just kind of stared at me. No apology, no offer to call around for alternate hotels, no asking if I wanted water or something while I tried to figure out my next move. I had to spend two hours on the phone with Expedia to find another room when I could have been enjoying time with my family (which was the point of the trip). Meanwhile, people who booked directly with the property were able to waltz up and check right in. Hey Marriott, if you don’t intend to give rooms to people who book 3rd party, don’t make contracts with 3rd party companies. It’s a big hassle for all of us and I’m pretty sure, in my state at least, it’s illegal.

Words can't express my gratitude to Angela Gonzalez for going above and beyond. Her assistance made all of the difference.

Words can't express my gratitude to Angela Gonzalez for going above and beyond. Her assistance made all of the difference.

Perfect location for SAP Center. Room was very spacious. Only complaint was loud, drunk people in the halls late at night which is not the hotel’s fault! 😊

Perfect location for SAP Center. Room was very spacious. Only complaint was loud, drunk people in the halls late at night which is not the hotel’s fault! 😊

Great place to stay if you’re traveling with little ones!

Great place to stay if you’re traveling with little ones!

Great location, walking distance to SAP center. Hotel staff was courteous and efficient. Room was clean, comfortable bed.