Nice hotel for a lower cost chain. Rooms spotlessly clean. Bar is fine but too brightly lit. Restaurant isn’t very good, and that includes breakfast.

Nice hotel for a lower cost chain. Rooms spotlessly clean. Bar is fine but too brightly lit. Restaurant isn’t very good, and that includes breakfast.

Hotel was lovely and the lady that checked us in was so nice. Room was a good size and bed was very comfy. Only thing that let it down was a fire alarm going off at 7:30am and no one told us what to do or what happened. I had to go down to reception to ask just to me told false alarm and that’s it. Other than that no issues!

Hotel was lovely and the lady that checked us in was so nice. Room was a good size and bed was very comfy. Only thing that let it down was a fire alarm going off at 7:30am and no one told us what to do or what happened. I had to go down to reception to ask just to me told false alarm and that’s it. Other than that no issues!

The hotel itself was very good and the staff helpful. Parking was quite expensive. The area the hotel is in didn’t feel quite safe in the evening and there were not many restaurants nearby.

The hotel itself was very good and the staff helpful. Parking was quite expensive. The area the hotel is in didn’t feel quite safe in the evening and there were not many restaurants nearby.

It is not a reflection of staff but generally service levels were below standard and seems more of how they are setup to do by Hilton. 1. Room booked as per Hilton website to accommodate a family of 4. There were no additional beds in the room on arrival because house keeping team must have missed it while preparing room and they are not around 24 hours. Wasted 1 hr and only after kind lady at reception prepared another room herself. 2. Restaurant is open till 10 pm for dinner but no room service after 9 pm or last orders by 9:15 pm. Not informed when asked about this at check-in. Again, staff served dinner for our order placed just around 9:15 pm but a reflection of how Hilton is saving costs at the cost of service.

It is not a reflection of staff but generally service levels were below standard and seems more of how they are setup to do by Hilton. 1. Room booked as per Hilton website to accommodate a family of 4. There were no additional beds in the room on arrival because house keeping team must have missed it while preparing room and they are not around 24 hours. Wasted 1 hr and only after kind lady at reception prepared another room herself. 2. Restaurant is open till 10 pm for dinner but no room service after 9 pm or last orders by 9:15 pm. Not informed when asked about this at check-in. Again, staff served dinner for our order placed just around 9:15 pm but a reflection of how Hilton is saving costs at the cost of service.

We booked the hotel to visit our daughter who is starting University very shortly. Historically we had been to many Hilton’s as my husband used to travel for work but no longer does. The hotel was modern, light, clean and the rooms spacious. However, we brought our well behaved dog as the hotel said it was pet friendly, this is not really the case. Yes, you can have your pet in your room but you cannot bring them into the restaurant and you also cannot leave them in the room while you eat. Therefore, unless you want to eat in staggered stages, don’t bring your dog. The breakfast was a little basic, but it had all the standard food. If you disabled and cannot walk v far, there no disabled parking outside the hotel it’s across a busy crossing, across the road. I had sent a message asking where the parking was but received no reply, so rang at the drop off point. You had to walk down 4/5 steps and along to get to reception. I could manage this but not everyone would be able too. As a mention the pillows were awful, nearly flat had to use a towel underneath to give them any height. Overall for one night it was fine like an airport hotel but it didn’t really give off a vibe that would mean I would stay longer

We booked the hotel to visit our daughter who is starting University very shortly. Historically we had been to many Hilton’s as my husband used to travel for work but no longer does. The hotel was modern, light, clean and the rooms spacious. However, we brought our well behaved dog as the hotel said it was pet friendly, this is not really the case. Yes, you can have your pet in your room but you cannot bring them into the restaurant and you also cannot leave them in the room while you eat. Therefore, unless you want to eat in staggered stages, don’t bring your dog. The breakfast was a little basic, but it had all the standard food. If you disabled and cannot walk v far, there no disabled parking outside the hotel it’s across a busy crossing, across the road. I had sent a message asking where the parking was but received no reply, so rang at the drop off point. You had to walk down 4/5 steps and along to get to reception. I could manage this but not everyone would be able too. As a mention the pillows were awful, nearly flat had to use a towel underneath to give them any height. Overall for one night it was fine like an airport hotel but it didn’t really give off a vibe that would mean I would stay longer

Convenient for our trip to Alton towers, unfortunately after the first night our bedroom wasn’t made, no clean towels or linen despite leaving the note to state we wanted our room made. We had to ask for new towels after getting back around midnight. Also, car park is extremely narrow and tight, would recommend parking in the private paid one next door.

Convenient for our trip to Alton towers, unfortunately after the first night our bedroom wasn’t made, no clean towels or linen despite leaving the note to state we wanted our room made. We had to ask for new towels after getting back around midnight. Also, car park is extremely narrow and tight, would recommend parking in the private paid one next door.

Nice hotel

Great hotel

Nice hotel

Lovely and clean hotel. Great location and good parking as well. Would definitely stay here again.

Lovely and clean hotel. Great location and good parking as well. Would definitely stay here again.

Very nice, clean and friendly. Good value.

Beautiful hotel with friendly staff. Will be staying there again. Its an oasis in a sad town centre

Beautiful hotel with friendly staff. Will be staying there again. Its an oasis in a sad town centre

Amazing room ! But bloody awful wings from the starter menu, overcooked and no chicken on them

Amazing room ! But bloody awful wings from the starter menu, overcooked and no chicken on them

It's great that the hotel is 6mins away from the Museum & Art Gallery.

It's great that the hotel is 6mins away from the Museum & Art Gallery.

Comfortable hotel very clean . Restaurant onsite was good but overwhelmed with big group. Management seemed a bit inflexible. Instructions for parking on arrival could be clearer to avoid inconvenient round trip . Parking just across road was ok

Comfortable hotel very clean . Restaurant onsite was good but overwhelmed with big group. Management seemed a bit inflexible. Instructions for parking on arrival could be clearer to avoid inconvenient round trip . Parking just across road was ok

Room was clean, good air conditioning. Breakfast wasn't so good no vegetarian options, only two serving many guests which make it difficult to cover all requirements like cutlery

Room was clean, good air conditioning. Breakfast wasn't so good no vegetarian options, only two serving many guests which make it difficult to cover all requirements like cutlery

Directions to parking (" on the opposite side of the road") were misleading as the access is, in fact, from a blocked off side street whose entrance was some several hundred meters away and not clearly signposted. . Full 15 mins wait to check in; only one staff member on duty; visit was on a bank holiday. Could not operate A/C in room resulting in a very disturbed night's sleep in an overhot room; no alternative natural ventilation available. Breakfast; highly unsatisfactory. (Even the girl at checkout said without prompting that it was "totally chaotic").At 09.00 the restaurant was badly overcrowded with people eating (and leaving a mess) all through the reception area. One of the coffee machines had run out of milk, mugs ran out twice, no cutlery/crockery available, self serving area dirty, yoghurt and fruit dishes empty, floor of restaurant dirty, obvious shortage of staff to refill/replace items/clean up between diners. (When challenged, the general manager did apologise for staff shortage and was himself very helpful and apologetic). Further long wait to checkout at about 10.00hrs. Again only one MoS on front desk. Although the individual MsoS were friendly and polite, that could not hide the fact that they were barely able to cope due (apparently) to staff shortages. These facts and the "chaotic" breakfast and dirty, noisy, restaurant area all amounted to a most unsatisfactory visit. I could not recommend this hotel to anybody.

Great hotel, big and clean

Great hotel, big and clean

Directions to parking (" on the opposite side of the road") were misleading as the access is, in fact, from a blocked off side street whose entrance was some several hundred meters away and not clearly signposted. . Full 15 mins wait to check in; only one staff member on duty; visit was on a bank holiday. Could not operate A/C in room resulting in a very disturbed night's sleep in an overhot room; no alternative natural ventilation available. Breakfast; highly unsatisfactory. (Even the girl at checkout said without prompting that it was "totally chaotic").At 09.00 the restaurant was badly overcrowded with people eating (and leaving a mess) all through the reception area. One of the coffee machines had run out of milk, mugs ran out twice, no cutlery/crockery available, self serving area dirty, yoghurt and fruit dishes empty, floor of restaurant dirty, obvious shortage of staff to refill/replace items/clean up between diners. (When challenged, the general manager did apologise for staff shortage and was himself very helpful and apologetic). Further long wait to checkout at about 10.00hrs. Again only one MoS on front desk. Although the individual MsoS were friendly and polite, that could not hide the fact that they were barely able to cope due (apparently) to staff shortages. These facts and the "chaotic" breakfast and dirty, noisy, restaurant area all amounted to a most unsatisfactory visit. I could not recommend this hotel to anybody.