Food was very poor, staff kept making mistakes and entertainment was very very disappointing

Food was very poor, staff kept making mistakes and entertainment was very very disappointing

The food quantity and quality wasnt enough to the turist People’s

The food quantity and quality wasnt enough to the turist People’s

A lovely hotel, we will be back ! Irene the receptionist is really helpful if you have any queries or need any help

A lovely hotel, we will be back ! Irene the receptionist is really helpful if you have any queries or need any help

Overall the stay at Holiday world village was good.

Overall the stay at Holiday world village was good.

I'm a seasoned global traveller. Expedia messed up my private shuttles twice, I was travelling with young kids. I booked my own and I'm still waiting for a refund. I spent 4-hours on their chat and phone calls trying to resolve it, no solutions provided. I kept a copy of the chat also, for reference. The flight via Whizz appeared cheap, but isn't, they add £20-£25 to select a seat, normally I wouldn't care but I was travelling with kids, so needed to. Whizz also charged me £90 each way to check-in one bag, scandalous! - book a different flight company. I booked this particular hotel for the kids as it showed lots of water parks, however they were all closed!! This should have been advised in advance. There are 3 or 4 hotels within the same complex and they don't actually tell you the hotel name until you've paid - the photos looked good, which is deliberate mis-selling! I stayed at the Polynesia hotel, and the hotel itself is fine, nice architecture within, however it's facilities were also very very poor. Only one restaurant open, and although I paid for half-board they charge you for your minerals, beers and wine - one should be free min. The one tiny paddling pool is surrounded by smokers, ditto the restaurant, this is not ideal for kids. No other pool for free. It has one indoor paid pool, its £15 for each adult, £12 for each kid, for one hour, its tiny! Food was average, lacked taste, boring, we ate out, much better food locally. You need a car, it's a long way out

I'm a seasoned global traveller. Expedia messed up my private shuttles twice, I was travelling with young kids. I booked my own and I'm still waiting for a refund. I spent 4-hours on their chat and phone calls trying to resolve it, no solutions provided. I kept a copy of the chat also, for reference. The flight via Whizz appeared cheap, but isn't, they add £20-£25 to select a seat, normally I wouldn't care but I was travelling with kids, so needed to. Whizz also charged me £90 each way to check-in one bag, scandalous! - book a different flight company. I booked this particular hotel for the kids as it showed lots of water parks, however they were all closed!! This should have been advised in advance. There are 3 or 4 hotels within the same complex and they don't actually tell you the hotel name until you've paid - the photos looked good, which is deliberate mis-selling! I stayed at the Polynesia hotel, and the hotel itself is fine, nice architecture within, however it's facilities were also very very poor. Only one restaurant open, and although I paid for half-board they charge you for your minerals, beers and wine - one should be free min. The one tiny paddling pool is surrounded by smokers, ditto the restaurant, this is not ideal for kids. No other pool for free. It has one indoor paid pool, its £15 for each adult, £12 for each kid, for one hour, its tiny! Food was average, lacked taste, boring, we ate out, much better food locally. You need a car, it's a long way out

Spacious room, but with ants everywhere. Including kitchen bench. We stayed at the hotel at the top Riwo (even though we here on hotels.com never choose that one out of the 4 hotels in holiday world resort complex. So be avare of this when you book. The pool was great for our small children. We had only breakfast included so be avare that its only buffet offered for lunch and dinner for 30euro per person. No a la carte option and no other restaurants nearby. Ordered with uber eats, but they got stopped at security point so had to walk for 20min to get it. Also, indoor pool has to be paid for. So be avare of extra cost.

Spacious room, but with ants everywhere. Including kitchen bench. We stayed at the hotel at the top Riwo (even though we here on hotels.com never choose that one out of the 4 hotels in holiday world resort complex. So be avare of this when you book. The pool was great for our small children. We had only breakfast included so be avare that its only buffet offered for lunch and dinner for 30euro per person. No a la carte option and no other restaurants nearby. Ordered with uber eats, but they got stopped at security point so had to walk for 20min to get it. Also, indoor pool has to be paid for. So be avare of extra cost.

Nice place, we came here for the (indoor) pools. But all those are paid. What you see on the pictures is the aqua park, also this is not included in the regular room rate. Be aware for extra costs going there.

Nice place, we came here for the (indoor) pools. But all those are paid. What you see on the pictures is the aqua park, also this is not included in the regular room rate. Be aware for extra costs going there.

The resort is perfect for families. The staff are so helpful. I’m vegetarian and asked for an alternative on ‘seafood’ night and within minutes the chef had made me an individual dinner. Highly recommended.

The resort is perfect for families. The staff are so helpful. I’m vegetarian and asked for an alternative on ‘seafood’ night and within minutes the chef had made me an individual dinner. Highly recommended.

Great place for family’s. However dinner times and kids evening kids events started too late.

Great place for family’s. However dinner times and kids evening kids events started too late.

The staff were amazing. One of the best places we have stayed as a family. It catered for everyone. The all-inclusive food was just great as everyone you were spoilt for choice.

The staff were amazing. One of the best places we have stayed as a family. It catered for everyone. The all-inclusive food was just great as everyone you were spoilt for choice.

The good, we were placed in Polynesia hotel, very clean, modern and plenty of sun beds. Staff excellent and very accommodating. Lots of facilities and the beach club was great. The not so good, most sun beds were not useable, old and worn. Food average, evening adult entertainment not worth staying for and some of the amenities, disco and a la carte restaurant closed but we weren’t informed if this. Asked for late check out 2pm instead of 12 and charged 48 euro, even though the hotel was probably half full.

The good, we were placed in Polynesia hotel, very clean, modern and plenty of sun beds. Staff excellent and very accommodating. Lots of facilities and the beach club was great. The not so good, most sun beds were not useable, old and worn. Food average, evening adult entertainment not worth staying for and some of the amenities, disco and a la carte restaurant closed but we weren’t informed if this. Asked for late check out 2pm instead of 12 and charged 48 euro, even though the hotel was probably half full.

Great place, we went without the kids. This is definately means for children, you got everything at the premice of the hotel.

Great place, we went without the kids. This is definately means for children, you got everything at the premice of the hotel.

A huge area with entertainment for the whole family. We had a spacious room with good comfort for our stay the last night of our Round trip in Andalusia. Beautiful sunrise. Clean and quiet. Small kitchen for basic needs and good breakfast. Safe parking and close to the airport.

A huge area with entertainment for the whole family. We had a spacious room with good comfort for our stay the last night of our Round trip in Andalusia. Beautiful sunrise. Clean and quiet. Small kitchen for basic needs and good breakfast. Safe parking and close to the airport.

I will start with the disadvantages, I have paid for all inclusive expecting everything included, guess what not at all you cannot even get a small bottle of water you have to fill it up in a cup and also not even a cup of coffee my husband had to get the cheapest coffee from the automatic coffee machine that tastes rubbish but to get a proper machine coffee he had to pay €2.50 per cup of coffee. The food wasn’t too bad but definitely wasn’t much selection of food to choose from. The rooms are out dated for the amount we’ve paid. The entertainment wasn’t bad at least my kids had fun, we barely used Riwo pool as it was not much to do. Every morning we got a shuttle to the holiday world pools it was fantastic there kids had a blast. Lastly my husband accidentally left his two tshirt Iv called the reception twice I found them busy and I left them a message guess what no reply. Overall I think this place need more improvement.

I will start with the disadvantages, I have paid for all inclusive expecting everything included, guess what not at all you cannot even get a small bottle of water you have to fill it up in a cup and also not even a cup of coffee my husband had to get the cheapest coffee from the automatic coffee machine that tastes rubbish but to get a proper machine coffee he had to pay €2.50 per cup of coffee. The food wasn’t too bad but definitely wasn’t much selection of food to choose from. The rooms are out dated for the amount we’ve paid. The entertainment wasn’t bad at least my kids had fun, we barely used Riwo pool as it was not much to do. Every morning we got a shuttle to the holiday world pools it was fantastic there kids had a blast. Lastly my husband accidentally left his two tshirt Iv called the reception twice I found them busy and I left them a message guess what no reply. Overall I think this place need more improvement.

Very high standard and good service. This was at the beginning of the Corona virus outbreak, so there were few guests at the hotel. But despite that, service was high. Good food, nice clean rooms. Highly recommended. We will come back.

Very high standard and good service. This was at the beginning of the Corona virus outbreak, so there were few guests at the hotel. But despite that, service was high. Good food, nice clean rooms. Highly recommended. We will come back.

We liked everything about the hotel, it’slayout, amenities, room, atmosphere. All very good.

Not what I booked . I booked a junior suite but was put in a standard room in holiday village . Junior suites are in the Polynesian hotel . Not allowed to change , not allowed to upgrade even if I paid more , what I got was a allocation on arrival holiday in holiday world this was made very clear by the staff in holiday village !, The costs also match the Polynesian hotel not the cheaper holiday village !! Completely unable to contact Hotels.com got a customer service email address which was a waste of time as it’s not monitored. Holiday village was a decent enough hotel clean , reasonable food and drink , decent room but I was expecting sun beds on the patio and good views and got four chairs and a view of the local train line ! I use Hotels.com regularly but very disappointed with this arrangement.