Good

nice and clean

nice and clean

We traveled with 7 children! When we checked in we were told the pool was closed. This was a BIG deal because we made sure to book a hotel with a pool. It was apparent that the pool had not be treated, which should be a DAILY occurrence. The next morning we were told the pool could not be used for 5 hours. This means that the pool was treated that morning, not the evening before! We were only there for one night, so no swimming and 7 very disappointed children. Also, the plates and coffee cups were placed in the cabinets, but had not been washed. They were NASTY! Food had been left in the microwave by the previous guests and not removed by the custodial staff. When I complained about these things (specifically the pool), I was met with an eye roll. It was obvious that the staff did not care about our stay. I was very disappointed in this stay.

We traveled with 7 children! When we checked in we were told the pool was closed. This was a BIG deal because we made sure to book a hotel with a pool. It was apparent that the pool had not be treated, which should be a DAILY occurrence. The next morning we were told the pool could not be used for 5 hours. This means that the pool was treated that morning, not the evening before! We were only there for one night, so no swimming and 7 very disappointed children. Also, the plates and coffee cups were placed in the cabinets, but had not been washed. They were NASTY! Food had been left in the microwave by the previous guests and not removed by the custodial staff. When I complained about these things (specifically the pool), I was met with an eye roll. It was obvious that the staff did not care about our stay. I was very disappointed in this stay.

The room wasn’t throughly cleaned. Found socks from previous guests in the couch. Iron didn’t work and had to exchange it twice. Front desk was by itself a lot of the times.

The room wasn’t throughly cleaned. Found socks from previous guests in the couch. Iron didn’t work and had to exchange it twice. Front desk was by itself a lot of the times.

Good

Good

I checked in just to drop my luggage and leave for a funeral. I noticed the restroom was not fully clean, but had to leave due to the time. When I came back to do a full inspection, my daughter and I had to wipe down everything and thoroughly clean our room at 12 midnight. I reported everything to the front desk. The front desk attendant stated they could possibly increase my honors rewards point. I told her I don't have honors rewards and I was not interested in signing up. The next morning I spoke with the manager who stated 40% would be deducted from my bill only to receive my receipt at checkout with no deduction. She asked if I wanted a cleaning that day and I replied no because I didn't trust it, especially if I've already cleaned it. The manager was not onsite during checkout. The front desk attendant called her and stated my complaint. I was informed the manager would contact me in the morning. So I'm waiting to see if this issue will be resolved.

I checked in just to drop my luggage and leave for a funeral. I noticed the restroom was not fully clean, but had to leave due to the time. When I came back to do a full inspection, my daughter and I had to wipe down everything and thoroughly clean our room at 12 midnight. I reported everything to the front desk. The front desk attendant stated they could possibly increase my honors rewards point. I told her I don't have honors rewards and I was not interested in signing up. The next morning I spoke with the manager who stated 40% would be deducted from my bill only to receive my receipt at checkout with no deduction. She asked if I wanted a cleaning that day and I replied no because I didn't trust it, especially if I've already cleaned it. The manager was not onsite during checkout. The front desk attendant called her and stated my complaint. I was informed the manager would contact me in the morning. So I'm waiting to see if this issue will be resolved.

The room was clean and quiet. Breakfast was good. All staff were friendly and responsive.

The room was clean and quiet. Breakfast was good. All staff were friendly and responsive.

The staff from the front desk to housekeeping were awesome!

The staff from the front desk to housekeeping were awesome!

It was cool

It was cool

I enjoyed my stay with my family, great staff, and the breakfast was good.

I enjoyed my stay with my family, great staff, and the breakfast was good.

This was our first time staying at this particular hotel The overall experience was pretty good The staff is very nice. The hotel was fairly clean. The room was also nice and clean.

This was our first time staying at this particular hotel The overall experience was pretty good The staff is very nice. The hotel was fairly clean. The room was also nice and clean.

Traveled from Houston to Dallas to San Antonio for a family road trip. Stayed at all home 2 suites with a family of 6 and a dog. Fit all of our needs. Great staff. Great breakfast. Fitted all of our needs.

Traveled from Houston to Dallas to San Antonio for a family road trip. Stayed at all home 2 suites with a family of 6 and a dog. Fit all of our needs. Great staff. Great breakfast. Fitted all of our needs.

We really enjoyed our spacious room. It was a very pleasant smell walking into the hotel initially. The staff was very friendly. The breakfast had some sophisticated options which was a pleasant surprise

We really enjoyed our spacious room. It was a very pleasant smell walking into the hotel initially. The staff was very friendly. The breakfast had some sophisticated options which was a pleasant surprise

Very clean, great breakfast

Very clean, great breakfast

Hotel was very nice. I would stay again!

Hotel was very nice. I would stay again!

Great hotel for family stay. Have a 3 star bc it took forever to check in as the only desk person was on then phone and the breakfast could really Improve

Great hotel for family stay. Have a 3 star bc it took forever to check in as the only desk person was on then phone and the breakfast could really Improve

Enjoyed my stay. Breakfast workers were nice and accommodating