This was a great hotel with beautiful views and, overall, good costumer service. The free shuttle to falls and other spots in town was very helpful as was the complimentary laundry service. There are beautiful views and many food options.

Very pleasant, kind and properly trained staff

Very pleasant, kind and properly trained staff

We had a one night stay when our travel plans changed, I wish we had more time!!

We had a one night stay when our travel plans changed, I wish we had more time!!

Simply fabulous. The setting, design and the amenities were par excellent. The views from the room, lobby and restaurant was magical. Above all were the friendly and helpful staff who were always smiling and eager to make our stay as comfortable as possible.

Simply fabulous. The setting, design and the amenities were par excellent. The views from the room, lobby and restaurant was magical. Above all were the friendly and helpful staff who were always smiling and eager to make our stay as comfortable as possible.

An incredible stay, great service, amazing view of water hole with lots of game to view. Most attentive staff I’ve ever experienced.

An incredible stay, great service, amazing view of water hole with lots of game to view. Most attentive staff I’ve ever experienced.

Ropa, the kind woman who checked us in, is one of the most friendly, accommodating, and hardworking employees I have ever encountered. She made our experience great!

Ropa, the kind woman who checked us in, is one of the most friendly, accommodating, and hardworking employees I have ever encountered. She made our experience great!

Wonderful and expansive common areas. Huge rooms and incredibly accommodating staff. Additional benefit of access to restaurant and facilities in adjacent hotel. Would stay here again for sure.

Wonderful and expansive common areas. Huge rooms and incredibly accommodating staff. Additional benefit of access to restaurant and facilities in adjacent hotel. Would stay here again for sure.

Stunning location, perfectly clean, staff very helpful.

Stunning location, perfectly clean, staff very helpful.

Very friendly and comfortable service!

Very friendly and comfortable service!

The property exceeded all levels of my expectations.The staff truly Above and beyond To meet your expectations. Great sun set, food, relaxing, and elephant view. Room is amazing

The property exceeded all levels of my expectations.The staff truly Above and beyond To meet your expectations. Great sun set, food, relaxing, and elephant view. Room is amazing

The staff at the hotel is just amazing! The food is the only disappointing factor. The execution of each dish was just poor. I sent a steak back because I ordered it medium and it came to my table almost raw. For the food only it was 3/5. Everything else was wonderful!

The staff at the hotel is just amazing! The food is the only disappointing factor. The execution of each dish was just poor. I sent a steak back because I ordered it medium and it came to my table almost raw. For the food only it was 3/5. Everything else was wonderful!

Outstanding in all aspects Very friendly and helpful staff

Outstanding in all aspects Very friendly and helpful staff

Amazing from start to finish. They barely did not put a foot wrong. Startling and stunning view of the Savannah. No Moskito bites in 3 days.

Amazing from start to finish. They barely did not put a foot wrong. Startling and stunning view of the Savannah. No Moskito bites in 3 days.

Very nice hotel with 3 restaurant options, however comes with a few issues. The main issue with the Club is that the Lodge suites are in a far better position with views of the waterhole despite the former being the more premium option. Similarly the pool area in the Lodge is better served with a bar whereas the exclusive Club pool area is left with a sort of derelict area where a bar presumably ought to be. Service in the lodge restaurant is quite slow but you do eventually get what you ordered. In the Club restaurant service is far more attentive but whether you get what you ordered first time is something of a roulette. Cannot fault the quality of the food in either however, and the complimentary afternoon tea in Club is very nice. The Boma restaurant comes highly recommended but was not something we tried on this trip. Breakfast in the club is nice but can be pretty cold by the time it makes it to your table - they could do with heating the plates I think. It isn't served until 7 however which can be a nuisance for a lot of activities with 6am pickups - they do offer a 'on the go' breakfast which is alright but it'd be nice if you could order early room service breakfast given the price point. The shuttle down to the falls is handy and I would say a necessary addition though the street sellers at the drop off/collection point can be annoying - not that there is much the hotel themselves can do about them!

Very nice hotel with 3 restaurant options, however comes with a few issues. The main issue with the Club is that the Lodge suites are in a far better position with views of the waterhole despite the former being the more premium option. Similarly the pool area in the Lodge is better served with a bar whereas the exclusive Club pool area is left with a sort of derelict area where a bar presumably ought to be. Service in the lodge restaurant is quite slow but you do eventually get what you ordered. In the Club restaurant service is far more attentive but whether you get what you ordered first time is something of a roulette. Cannot fault the quality of the food in either however, and the complimentary afternoon tea in Club is very nice. The Boma restaurant comes highly recommended but was not something we tried on this trip. Breakfast in the club is nice but can be pretty cold by the time it makes it to your table - they could do with heating the plates I think. It isn't served until 7 however which can be a nuisance for a lot of activities with 6am pickups - they do offer a 'on the go' breakfast which is alright but it'd be nice if you could order early room service breakfast given the price point. The shuttle down to the falls is handy and I would say a necessary addition though the street sellers at the drop off/collection point can be annoying - not that there is much the hotel themselves can do about them!

Amazing staff and property. The service--every person (check-in, cleaning, concierge, restaurant)--was incredible and friendly. The facilities are all first-rate. We especially enjoyed views of the watering hole and watching the elephants visit there. My only suggestion is to bring smaller U.S. bills ($1 and $5); we were not able to break larger ones on site.

Amazing staff and property. The service--every person (check-in, cleaning, concierge, restaurant)--was incredible and friendly. The facilities are all first-rate. We especially enjoyed views of the watering hole and watching the elephants visit there. My only suggestion is to bring smaller U.S. bills ($1 and $5); we were not able to break larger ones on site.

Amazing view of sunsets and a private water hole. The Buffalo Bar is great and the staff is friendly and helpful. Arranged covid testing right on site as well as airport transfers. About an 8 minute cab ride from the city center, 15 min from the falls. A little confusing the names. We stayed at the “safari club” part. The safari lodge is also nice. Hard to tell things a part but all nice!

Amazing view of sunsets and a private water hole. The Buffalo Bar is great and the staff is friendly and helpful. Arranged covid testing right on site as well as airport transfers. About an 8 minute cab ride from the city center, 15 min from the falls. A little confusing the names. We stayed at the “safari club” part. The safari lodge is also nice. Hard to tell things a part but all nice!

Amazing hotel with excellent service. The food and menu options were amazing.