Dirty, unsafe place

I am utterly shocked and disappointed by the experience my friends and I had at this hotel. We had booked three rooms for ourselves and two other families traveling with us, expecting a smooth and relaxing stay. Instead, what we encountered was nothing short of a nightmare. To begin with, one of the rooms was not ready at 4:30 PM, which is already an hour and a half past the check-in time. We received a call at 5:30 PM saying the room was finally available, but by then, we were already on an excursion and couldn't return to the hotel. My friend was only able to check in after 10:30 PM—an exhausting end to a long day of travel from Miami. Upon our arrival, we were horrified to discover that the hotel was infested with roaches. They were everywhere—absolutely everywhere—in the rooms, hallways, even the bedding. The rooms were filthy, with stained linens, broken duvets, and an overall lack of cleanliness. I took pictures and videos of the hotel's disgraceful condition to document this. The front desk staff, particularly a lady named Patricia, was extremely rude and dismissive when we requested assistance. Not only did she offer no help, but she also made checking out and getting a refund unnecessarily difficult. Two of the families traveling with us were able to book alternative accommodations, but only at a much higher rate, leaving us scrambling for a solution. To make matters worse, when I contacted Expedia for help, I was told there was nothing they could do and that I h

The front desk agent was not found for some time; I had to call on the wall phone for someone. There are some smokers hanging outside in front I guess because no smoking inside, but the foyer smelled of smoke. There are NO TOWELS inside the units. The units and halls are very nice though.

The front desk agent was not found for some time; I had to call on the wall phone for someone. There are some smokers hanging outside in front I guess because no smoking inside, but the foyer smelled of smoke. There are NO TOWELS inside the units. The units and halls are very nice though.

Room was unexpectedly clean. Jessika, and Patricia both handled business professionally. No problems at all. Outside could be picked up and more maintained. Other than that the property is A-1.

Room was unexpectedly clean. Jessika, and Patricia both handled business professionally. No problems at all. Outside could be picked up and more maintained. Other than that the property is A-1.

Floors were really dirty, and there were strands of hair all in the tub

Floors were really dirty, and there were strands of hair all in the tub

Customer service is great and staff are friendly and polite. The property is quiet and peaceful during my stay. Check-in was quick and easy.

Customer service is great and staff are friendly and polite. The property is quiet and peaceful during my stay. Check-in was quick and easy.

WOW the roaches and the nightly fights in the parking lot were enough for me! Dirty, smelly, this place needs to be condemned ASAP! We got sick from how dirty this place was! Spend the couple extra this isn’t worth it at all! Be safe yall

WOW the roaches and the nightly fights in the parking lot were enough for me! Dirty, smelly, this place needs to be condemned ASAP! We got sick from how dirty this place was! Spend the couple extra this isn’t worth it at all! Be safe yall

my stay was for work so when i lift ine morning at 6am i get back at 7pm so all was good

my stay was for work so when i lift ine morning at 6am i get back at 7pm so all was good

Absolutely incompetent

Absolutely incompetent

ABSOLUTELY HORRIFIC! We were greeted by staff completely disheveled and came in to a room with food & garbage under beds & beside tables. I had ti kill 2 toachea. Could not get an extra towel until I returned the other 2

ABSOLUTELY HORRIFIC! We were greeted by staff completely disheveled and came in to a room with food & garbage under beds & beside tables. I had ti kill 2 toachea. Could not get an extra towel until I returned the other 2

very dirty, lot of noise and cigarette smells

very dirty, lot of noise and cigarette smells

this hotel is terrible. dirty. roaches. bathroom not clean, sheets not clean. this place should be closed down.

Easy check in experience but that was the only time there was someone at the desk. Never saw another worker again for the next two days to ask for more towels for 4 people in our room. Room only had two bath towels and 1 rag, no hand towels for 4 adults. Roaches seen in bathroom. Unclean feeling in room and throughout the whole hotel. Smells like smoke in the halls. Would not recommend this hotel.

Easy check in experience but that was the only time there was someone at the desk. Never saw another worker again for the next two days to ask for more towels for 4 people in our room. Room only had two bath towels and 1 rag, no hand towels for 4 adults. Roaches seen in bathroom. Unclean feeling in room and throughout the whole hotel. Smells like smoke in the halls. Would not recommend this hotel.

this hotel is terrible. dirty. roaches. bathroom not clean, sheets not clean. this place should be closed down.

Smoking everywhere . Staff more worried about smoking and hanging out with their friends. Rooms are nasty Floors were black

Smoking everywhere . Staff more worried about smoking and hanging out with their friends. Rooms are nasty Floors were black

No one was at the desk, we called and they never came. Lots of very sick looking people were milling around so we eventually just left without checking in.

No one was at the desk, we called and they never came. Lots of very sick looking people were milling around so we eventually just left without checking in.

This was by far the worse hotel I’ve ever considered staying at!!!!!! Non smoking hotel, yeah right! I was on the second floor and it smelled like cigarettes and weed! I drove my truck around back to the more convenient entry and there were several, not 1 or 2 but several people just laid out watching. I checked in with Patricia who was the farthest from friendly, got my key went upstairs and it just smelled. When I walked in my room, it looked like a prison cot I would be sleeping on. Moving forward, I’m trying to make the best of the stay. I walk in to the bathroom and there was literally urine on the toilet seat and food and god only knows what else on the faucet. Too bad I can’t post pics. I go down stairs to speak with Patricia again and her response was “Ok what do you want me to do? Give you another room?” I did not stay. It was absolutely disgusting! I had to air my truck out once I got to the next hotel because my clothes reeked of smoke smell.

This was by far the worse hotel I’ve ever considered staying at!!!!!! Non smoking hotel, yeah right! I was on the second floor and it smelled like cigarettes and weed! I drove my truck around back to the more convenient entry and there were several, not 1 or 2 but several people just laid out watching. I checked in with Patricia who was the farthest from friendly, got my key went upstairs and it just smelled. When I walked in my room, it looked like a prison cot I would be sleeping on. Moving forward, I’m trying to make the best of the stay. I walk in to the bathroom and there was literally urine on the toilet seat and food and god only knows what else on the faucet. Too bad I can’t post pics. I go down stairs to speak with Patricia again and her response was “Ok what do you want me to do? Give you another room?” I did not stay. It was absolutely disgusting! I had to air my truck out once I got to the next hotel because my clothes reeked of smoke smell.

I like that the doors are locked at the front desk. I liked the top floor room. I didn't like that people were hanging out in the front of the building smoking right by the entrance.

I like that the doors are locked at the front desk. I liked the top floor room. I didn't like that people were hanging out in the front of the building smoking right by the entrance.