Room was small but clean with window to the front. Clean bathroom with nice shower. Easy parking. Hotel is next to a railway station with trains in to the city but on the Sunday I was there, the last train was around 6pm. Didn’t try any food. It’s a short walk to a high street with Costa, Wetherspoons etc. Asked if late checkout was possible, was offered an extra hour for no charge. Staff were friendly and helpful. Hotel is very good for the price.

Room was small but clean with window to the front. Clean bathroom with nice shower. Easy parking. Hotel is next to a railway station with trains in to the city but on the Sunday I was there, the last train was around 6pm. Didn’t try any food. It’s a short walk to a high street with Costa, Wetherspoons etc. Asked if late checkout was possible, was offered an extra hour for no charge. Staff were friendly and helpful. Hotel is very good for the price.

We informed the hotel that we would be arriving back from Turkey at 04.00am and asked for the correct dates to book. They told me to book the 18th and 19th and that it wouldn't be a problem checking in early. So that's what I did. After a 4 hour flight back to the UK we drove to the hotel at 05.00. The person at the reception desk said he had no record of the booking. He then checked for the next day and our booking was there. He then initially told me wife and I that we could not book in early and that we should have booked the previous day, but if we did that we would have to vacate the room at 11.00am. We needed longer than that as we were both exhausted. Eventually, after realising that he was really starting to annoy me, he agreed to give us a room, but we would have to vacate by 2.00pm. I also had to agree to pay a late check out fee. My wife and will never go to that hotel again. They were so unhelpful. The room was basic. Tiles were missing of the bath panel and the wardrobe was like something out of Narnia.

We informed the hotel that we would be arriving back from Turkey at 04.00am and asked for the correct dates to book. They told me to book the 18th and 19th and that it wouldn't be a problem checking in early. So that's what I did. After a 4 hour flight back to the UK we drove to the hotel at 05.00. The person at the reception desk said he had no record of the booking. He then checked for the next day and our booking was there. He then initially told me wife and I that we could not book in early and that we should have booked the previous day, but if we did that we would have to vacate the room at 11.00am. We needed longer than that as we were both exhausted. Eventually, after realising that he was really starting to annoy me, he agreed to give us a room, but we would have to vacate by 2.00pm. I also had to agree to pay a late check out fee. My wife and will never go to that hotel again. They were so unhelpful. The room was basic. Tiles were missing of the bath panel and the wardrobe was like something out of Narnia.

The overall condition of the Hotel is a little bit run down and tired. It could do with some TLC and redecoration. On our first morning there was no hot water for a shower. However this was rectified promptly once we reported this to the staff. Also between the two of us (in a twin room), for 2 nights it only cost 67.50 each, so not too bad.

The overall condition of the Hotel is a little bit run down and tired. It could do with some TLC and redecoration. On our first morning there was no hot water for a shower. However this was rectified promptly once we reported this to the staff. Also between the two of us (in a twin room), for 2 nights it only cost 67.50 each, so not too bad.

Good

Good

Only stayed one night, and staff member was very helpful, no complaints from me.

Only stayed one night, and staff member was very helpful, no complaints from me.

first rate service

first rate service

I had a single room and it was fine and fit for my needs. The staff were friendly and helpful and the food was good. Happy to recommend and would use again Good parking and convenient for Acocks Green station

I had a single room and it was fine and fit for my needs. The staff were friendly and helpful and the food was good. Happy to recommend and would use again Good parking and convenient for Acocks Green station

Good welcoming

Good welcoming

Shower was crap and rooms tired

Happy stay, will use again. It would be good to know when any offers are available.

Central heathing wasn't working. They gave me portable heather but that needs to be switched off when you go out so room is cold when you get back.

Happy stay, will use again. It would be good to know when any offers are available.

Central heathing wasn't working. They gave me portable heather but that needs to be switched off when you go out so room is cold when you get back.

Functional with good parking, located within 30 minutes of the NEC. Good food portions for the dinner menu, but unnecessarily conservative with the breakfast portions for cooked breakfast items. The Reception desk service is good, but the Restaurant service is very slow and you often have to find someone to get served in the evening on week days.

Clean comfortable rooms. Great food and a selection of drinks. Janice on reception was very professional.

Hotel is ok and staff are pleasant enough, food is very good and it has a big car park. The only downside is that my room was at the front over looking the main road and the 2 windows wouldn't shut properly so had to put up with some road noise.

Hotel is ok and staff are pleasant enough, food is very good and it has a big car park. The only downside is that my room was at the front over looking the main road and the 2 windows wouldn't shut properly so had to put up with some road noise.

Toilet seat kept falling off.

My stay was great thank you

Toilet in the family room was blocked (full to the brim). Did not notice until around midnight as we had two rooms booked and only used one until late. Reported blockage to reception the following morning. We were moved rooms, but to a lesser value/smaller one. Hotel would not refund the difference.

Nice hotel, very clean, quiet and room was very nice

Nice hotel, very clean, quiet and room was very nice

Great place very clean quiet free park Wi-Fi all round good value

Great place very clean quiet free park Wi-Fi all round good value