Comfortable hotel in a walkable area. Staff was very friendly and helpful. Room comfortable and clean . All in all a good stay.

Comfortable hotel in a walkable area. Staff was very friendly and helpful. Room comfortable and clean . All in all a good stay.

The hotel is a little dated, but the rooms are comfortable and staff are friendly. Hotel says it has a lounge, but it is very tiny. Lots of restaurants within walking distance. It offers free internet, but it is very slow.

The hotel is a little dated, but the rooms are comfortable and staff are friendly. Hotel says it has a lounge, but it is very tiny. Lots of restaurants within walking distance. It offers free internet, but it is very slow.

Hotel staff was great! Just make sure you check in before 9pm since the lock the doors and shut down the front desk after 9pm.

Hotel staff was great! Just make sure you check in before 9pm since the lock the doors and shut down the front desk after 9pm.

I originally booked this hotel online because of the great reviews, at a good rate. On arrival, the lady that welcomed us in was extremely friendly and allowed us a late check-out which we were very happy with. The room itself was lovely - large, nicely presented and clean. At check-out, I went to pay and found that breakfast (which was originally quoted as being inclusive in the total price) was actually a compulsory extra - and very expensive. We didn't have breakfast, or ask for it, so we were a little surprised when 2 different ladies at the reception desk told us "YOU BOOK IT, YOU PAY FOR IT" with no explanation of the added extras. We had to leave quickly so we didn't kick up a fuss. When their card machine then wouldn't process my payment, the lady refused to give me any void receipts after repeatedly trying my card and seemed infuriated at us. She was extremely rude until her card machine finally worked. I would have liked to have stay here again since we come to Kleve often, but this has ruined how I feel about the hotel. All in all, a good trip but maybe some practice in customer service skills wouldn't go amiss.

I originally booked this hotel online because of the great reviews, at a good rate. On arrival, the lady that welcomed us in was extremely friendly and allowed us a late check-out which we were very happy with. The room itself was lovely - large, nicely presented and clean. At check-out, I went to pay and found that breakfast (which was originally quoted as being inclusive in the total price) was actually a compulsory extra - and very expensive. We didn't have breakfast, or ask for it, so we were a little surprised when 2 different ladies at the reception desk told us "YOU BOOK IT, YOU PAY FOR IT" with no explanation of the added extras. We had to leave quickly so we didn't kick up a fuss. When their card machine then wouldn't process my payment, the lady refused to give me any void receipts after repeatedly trying my card and seemed infuriated at us. She was extremely rude until her card machine finally worked. I would have liked to have stay here again since we come to Kleve often, but this has ruined how I feel about the hotel. All in all, a good trip but maybe some practice in customer service skills wouldn't go amiss.

I enjoyed my stay and if I go again I will stay in the same hotel

I enjoyed my stay and if I go again I will stay in the same hotel

The only disappointment was that your website said the hotel had a bar & restaurant & it had neither.

The only disappointment was that your website said the hotel had a bar & restaurant & it had neither.

Small hotel in Kleve, distance from centre of town and the train station. Very good breakfast and comfortable room. Good location for those visiting the Reichswald Forest War Cemetery.

Small hotel in Kleve, distance from centre of town and the train station. Very good breakfast and comfortable room. Good location for those visiting the Reichswald Forest War Cemetery.