The chalet was very clean and well equipped. Great stay

Reception was quite and efficient in getting us booked in. Property was overall well equipped and facilities for the children was very good. A couple of downsides ....... for two days the indoor pool was shut due to no life guard ! Hopefully for the future they can get that sorted before next year as a lot of children were very disappointed. The car park - a great idea to park your car near the properties but the noice in the evening was horrendous. We were in Strawberry Hill and our property was next to a path and the gravel car park. People coming back from club house “shouting, screaming ....... not good when you know you have to be up early because of the children ! Maybe management/ security could monitor the noise. I’m not normally negative but just a few pointers.

Reception was quite and efficient in getting us booked in. Property was overall well equipped and facilities for the children was very good. A couple of downsides ....... for two days the indoor pool was shut due to no life guard ! Hopefully for the future they can get that sorted before next year as a lot of children were very disappointed. The car park - a great idea to park your car near the properties but the noice in the evening was horrendous. We were in Strawberry Hill and our property was next to a path and the gravel car park. People coming back from club house “shouting, screaming ....... not good when you know you have to be up early because of the children ! Maybe management/ security could monitor the noise. I’m not normally negative but just a few pointers.

We had a lovely week, but just found the seagulls, very noisy at 4o”clock in the morning

We had a lovely week, but just found the seagulls, very noisy at 4o”clock in the morning

It was nice area, things for children to do, the nearest town with beach was good as well. Windows in the rooms were little mouldy, but overall was ok.

It was nice area, things for children to do, the nearest town with beach was good as well. Windows in the rooms were little mouldy, but overall was ok.

Need a car as no buses from park to Hayle,therefore had to use Taxis,but site and accommodation was good

Need a car as no buses from park to Hayle,therefore had to use Taxis,but site and accommodation was good

Clean, comfortable self catering units with ample parking and friendly reception staff

Clean, comfortable self catering units with ample parking and friendly reception staff

Warm and homely. Great living accommodation with all you need for cooking accessories .

Warm and homely. Great living accommodation with all you need for cooking accessories .

Minack theater, Mine heritages, Lands End, The Lizard points, beautiful beaches are all around half hour drive, the holiday park provide excellent facilities for you to relax, staff are very friendly, especially delicious breakfast (from 9 am) and dinner (till 9 pm) served daily.

Minack theater, Mine heritages, Lands End, The Lizard points, beautiful beaches are all around half hour drive, the holiday park provide excellent facilities for you to relax, staff are very friendly, especially delicious breakfast (from 9 am) and dinner (till 9 pm) served daily.

Not too far from the attractions. Would recommend a visit to Landsend and St Michael’s Mount which is a drive not too long. Wish the hotel had a bigger pool and a gym. And a mop in the lodge so that we could keep it nice and dry. Rest all ok. Thanks

Not too far from the attractions. Would recommend a visit to Landsend and St Michael’s Mount which is a drive not too long. Wish the hotel had a bigger pool and a gym. And a mop in the lodge so that we could keep it nice and dry. Rest all ok. Thanks

Nice Holiday park, staff were great, perfect for a long weekend.

Nice Holiday park, staff were great, perfect for a long weekend.

This is a fabulous place. And with such a good out of season deal, it was peaceful without being empty.

This is a fabulous place. And with such a good out of season deal, it was peaceful without being empty.

We stayed in the Gold Compact House and we couldn't fault it at all. It was very clean, the house was all modern and updated apart from the bathroom... I felt this needed some fresh grout/ silicon in places. Can't comment on the pool, restaurant or entertainment as we didn't use any of these. We would stay here again.

We stayed in the Gold Compact House and we couldn't fault it at all. It was very clean, the house was all modern and updated apart from the bathroom... I felt this needed some fresh grout/ silicon in places. Can't comment on the pool, restaurant or entertainment as we didn't use any of these. We would stay here again.

Windows could do with sorting out as they leak and mould is growing on them!

Windows could do with sorting out as they leak and mould is growing on them!

Construction workers working away from home so for us boys it's ok but it's not somewhere I would holiday it's just overall run down tired and depressing throughout really.

Construction workers working away from home so for us boys it's ok but it's not somewhere I would holiday it's just overall run down tired and depressing throughout really.

I would like to know who to contact to make a claim for compensation? Thank you

I would like to know who to contact to make a claim for compensation? Thank you

We had a really mixed experience during our stay here. The good stuff - As we were arriving late the staff at the holiday park kindly helped us by arranging for keys pick-up after the reception closing time. The location of the park is great too - points of interest are easily accessible. The bar / dining area is quite nice with access to games. The house had well equipped kitchen with stove, microwave & a good sized fridge freezer. However, you have to take other basic stuff like oil, sugar, tea, coffee, toilet tissue, kitchen towel etc. Which I wouldn't say is a show stopper. The bad stuff - while booking the room/house, hotels.com listed that it has two bathrooms. However, after arriving there we found out it has only 1 bathroom. next day we spoke to the staff at reception who said they couldn't help in absence of their manager who was off during weekends. So we spoke to the manager on Monday who said it's a mistake on hotels.com & we have to take this up with them. She did give us a few email ids to contact & said she would contact head office. Not sure if anything has been done yet. As suggested by the manager I emailed on an id she gave me (holiday park's head office probably). It's been a week since the email & I haven't heard back anything yet. The house was clean and tidy except my quilt cover had red stains

We had a really mixed experience during our stay here. The good stuff - As we were arriving late the staff at the holiday park kindly helped us by arranging for keys pick-up after the reception closing time. The location of the park is great too - points of interest are easily accessible. The bar / dining area is quite nice with access to games. The house had well equipped kitchen with stove, microwave & a good sized fridge freezer. However, you have to take other basic stuff like oil, sugar, tea, coffee, toilet tissue, kitchen towel etc. Which I wouldn't say is a show stopper. The bad stuff - while booking the room/house, hotels.com listed that it has two bathrooms. However, after arriving there we found out it has only 1 bathroom. next day we spoke to the staff at reception who said they couldn't help in absence of their manager who was off during weekends. So we spoke to the manager on Monday who said it's a mistake on hotels.com & we have to take this up with them. She did give us a few email ids to contact & said she would contact head office. Not sure if anything has been done yet. As suggested by the manager I emailed on an id she gave me (holiday park's head office probably). It's been a week since the email & I haven't heard back anything yet. The house was clean and tidy except my quilt cover had red stains