Do not be fooled by the misleading photos posted here. We were expecting a beachfront property just like the photos. Instead, the property was well inland. Also there are many “Villa” rentals so even the living room and bedrooms did not look the same as the photos (think circa 1985). The villa was also located right next to a bunch of tennis courts, which meant that we had noise starting at about 7:30 in the morning, including a lot of chatter that woke us up. We tried to cancel the reservation but ultimately had to completely eat the booking expense. I have never had an issue like this with Hotels.com before. Do not look at this like a hotel property. This is a collective bunch of different Villa owners, all posting their rentals on Hotels.com. I would avoid this at all costs, unless you want to be highly disappointed.

Do not be fooled by the misleading photos posted here. We were expecting a beachfront property just like the photos. Instead, the property was well inland. Also there are many “Villa” rentals so even the living room and bedrooms did not look the same as the photos (think circa 1985). The villa was also located right next to a bunch of tennis courts, which meant that we had noise starting at about 7:30 in the morning, including a lot of chatter that woke us up. We tried to cancel the reservation but ultimately had to completely eat the booking expense. I have never had an issue like this with Hotels.com before. Do not look at this like a hotel property. This is a collective bunch of different Villa owners, all posting their rentals on Hotels.com. I would avoid this at all costs, unless you want to be highly disappointed.

Only thing it was supposed be oceanfront

Only thing it was supposed be oceanfront

The villa was great. Very clean, well put together. My only complaint is that when booking, I was unable to reference back to the listing to see details about the villa in order to make sure I packed everything needed for our stay. (Such as- stocked kitchen, linens, etc). The beds were good, kitchen was very functional and clean. Overall, we really liked this location.

The villa was great. Very clean, well put together. My only complaint is that when booking, I was unable to reference back to the listing to see details about the villa in order to make sure I packed everything needed for our stay. (Such as- stocked kitchen, linens, etc). The beds were good, kitchen was very functional and clean. Overall, we really liked this location.

This reservation was for the Villas. The Villas are “a separate entity” from the hotel, according to one employee. As such, they do NOT have access to all the amenities listed in the Expedia reservation. If you have a complaint or concern about anything, and I mean anything, you may as well compartmentalize it because you won’t be able to get a hold of anyone in a position to rectify your issue. Anyone you DO speak to will seem like the air you breathe is an inconvenience to them. I couldn’t even get a hold of, or a call back, from anyone in a position to upgrade something from my package. It seemed like they couldn’t care less that I wanted to spend more money. These are only a few of my complaints that really made me regret booking this mothers day vacation for my stay-at-home wife. I would not recommend anyone book anything anywhere on this resort based on customer service alone. Its a shame because its a beautiful location.

This reservation was for the Villas. The Villas are “a separate entity” from the hotel, according to one employee. As such, they do NOT have access to all the amenities listed in the Expedia reservation. If you have a complaint or concern about anything, and I mean anything, you may as well compartmentalize it because you won’t be able to get a hold of anyone in a position to rectify your issue. Anyone you DO speak to will seem like the air you breathe is an inconvenience to them. I couldn’t even get a hold of, or a call back, from anyone in a position to upgrade something from my package. It seemed like they couldn’t care less that I wanted to spend more money. These are only a few of my complaints that really made me regret booking this mothers day vacation for my stay-at-home wife. I would not recommend anyone book anything anywhere on this resort based on customer service alone. Its a shame because its a beautiful location.

The condo was billed as delux, there wasn’t anything delux about it. Very dated, stained carpets, dangerous steps (that they wouldn’t fix), dirty screened porch and large hole in screen. Took 10 hours to get clean sheets and towels. Been to Kiawah many times this was absolutely the worst place to stay.

The condo was billed as delux, there wasn’t anything delux about it. Very dated, stained carpets, dangerous steps (that they wouldn’t fix), dirty screened porch and large hole in screen. Took 10 hours to get clean sheets and towels. Been to Kiawah many times this was absolutely the worst place to stay.

Was unable to see any pictures of specific unit when booking. Unit is outdated and has some maintenance issues. Overall not as clean as you’d hope. Stains on bedsheets and furniture etc. no kitchen soap. Ironically with the lack of cleanliness, the eager housekeeping crew came multiple times before check out time on our last day asking when we were leaving, which was disruptive and unpleasant Area around property is very nice and we loved Kiawah in general but next time will likely look into the Sanctuary or booking villa directly so can see property ahead of time

Was unable to see any pictures of specific unit when booking. Unit is outdated and has some maintenance issues. Overall not as clean as you’d hope. Stains on bedsheets and furniture etc. no kitchen soap. Ironically with the lack of cleanliness, the eager housekeeping crew came multiple times before check out time on our last day asking when we were leaving, which was disruptive and unpleasant Area around property is very nice and we loved Kiawah in general but next time will likely look into the Sanctuary or booking villa directly so can see property ahead of time

Easy access to the beach.

Easy access to the beach.

The area is fantastic. Everything is so beautiful with easy access to the beach. Definitely going back again this year.

The area is fantastic. Everything is so beautiful with easy access to the beach. Definitely going back again this year.

It was very quiet and peaceful. The villa was clean and very nice. The one thing I didn’t like was it was very dark when driving around. Places were hard to find until you got use to where you were going. I will definitely stay there again.

It was very quiet and peaceful. The villa was clean and very nice. The one thing I didn’t like was it was very dark when driving around. Places were hard to find until you got use to where you were going. I will definitely stay there again.

Everything was wonderful, and the staff was very accommodating and friendly.

Kiawah Island itself is nice, pretty setting, shopping area etc. The Villa I was in needed some TLC. Broken blind, dirty carpet, a few dishes that were chipped, closet door wouldn’t open fully due to dressers being too close, refrigerator door at ice maker leaked slightly, drawer below oven broken. On the positive side check in was easy, staff friendly, supplies good (tp, paper towels etc)

Everything was wonderful, and the staff was very accommodating and friendly.

Kiawah Island itself is nice, pretty setting, shopping area etc. The Villa I was in needed some TLC. Broken blind, dirty carpet, a few dishes that were chipped, closet door wouldn’t open fully due to dressers being too close, refrigerator door at ice maker leaked slightly, drawer below oven broken. On the positive side check in was easy, staff friendly, supplies good (tp, paper towels etc)

We chose the resort because of the golf and its proximity to Charleston. Liked the idea of having a place with a full kitchen.

We chose the resort because of the golf and its proximity to Charleston. Liked the idea of having a place with a full kitchen.

Fitness center not secure. My daughter had a very expensive winter coat stolen. Loved the landscaping and scenery!

Fitness center not secure. My daughter had a very expensive winter coat stolen. Loved the landscaping and scenery!

Do not stay at the place as it needs help and is expensive for the dump it was build as much more than it turned out. You will be disappointed. A joke

Do not stay at the place as it needs help and is expensive for the dump it was build as much more than it turned out. You will be disappointed. A joke

Small bed

Small bed

Interior finishes were in disrepair, closets were filled with piles of owners stuff & bags and buckets full of cleaning leaving them unusable. It felt like we were in their unkempt home and it felt yucky. The hotel is lovely but this is just run down. Grounds were nice but not well tended. Very disappointing.

Interior finishes were in disrepair, closets were filled with piles of owners stuff & bags and buckets full of cleaning leaving them unusable. It felt like we were in their unkempt home and it felt yucky. The hotel is lovely but this is just run down. Grounds were nice but not well tended. Very disappointing.