Many physical and service issues led to a disappointing stay. When brought up to management, nothing was done. How does a business operating in such a shoddy manner stay open?

Many physical and service issues led to a disappointing stay. When brought up to management, nothing was done. How does a business operating in such a shoddy manner stay open?

This property scammed us. They turned us away at 11pm saying they did not have a room for us, and when we called to get a refund they refused.

This property scammed us. They turned us away at 11pm saying they did not have a room for us, and when we called to get a refund they refused.

One of the dirtiest hotels I’ve stayed in. Took me 15 minutes to check in.

One of the dirtiest hotels I’ve stayed in. Took me 15 minutes to check in.

Property is not very old but you can tell us not being maintained well. Some questionable folks walking around. There are nicer hooters nearby but I’m cheap.

Property is not very old but you can tell us not being maintained well. Some questionable folks walking around. There are nicer hooters nearby but I’m cheap.

Not sure how we were “checked in” because after we made the reservation and booked our room the hotel called us to say they didn’t have any rooms available and overbooked us and refused to refund our money. We weren’t even in the same state as the hotel so it was impossible for us to check in.

Not sure how we were “checked in” because after we made the reservation and booked our room the hotel called us to say they didn’t have any rooms available and overbooked us and refused to refund our money. We weren’t even in the same state as the hotel so it was impossible for us to check in.

Not too cleanly. The wall are nasty and cracking. The blanket on the bed had lint and dog hair on it. The 1st floor smells bad.

Not too cleanly. The wall are nasty and cracking. The blanket on the bed had lint and dog hair on it. The 1st floor smells bad.

The room was dirty with food stuck on the wall by the sink. Shower curtain was dirty along with the bedding and pillows. Smelled like whatever was cooked in there last was stuck in the curtains and walls. The heater smelled like it was burning so we kept it off for the night. The doors to the outside were unlocked so anyone could enter the hotel. It did not feel safe. Even though it’s a non smoking facility it smelled like people smoked all over.

The room was dirty with food stuck on the wall by the sink. Shower curtain was dirty along with the bedding and pillows. Smelled like whatever was cooked in there last was stuck in the curtains and walls. The heater smelled like it was burning so we kept it off for the night. The doors to the outside were unlocked so anyone could enter the hotel. It did not feel safe. Even though it’s a non smoking facility it smelled like people smoked all over.

As I arrived in the lobby to the front desk two employees were talking amongst themselve not acknowledgeing anyone else.

As I arrived in the lobby to the front desk two employees were talking amongst themselve not acknowledgeing anyone else.

Run down.

Run down.

Very noisy slamming doors and banging on the walls from people next to me. Very dirty hall carpets and they wouldn't give me the same rate on the second night and tried charging more. Very greedy. Place is a flop house.

Check in staff very friendly. Quick, the place is nice and quiet and clean.

Filthy disgusting room and no accommodations Arrived to hotel at 11:30 pm No sign of front desk staff who stated she was in the restroom

The staff was great. Couldn't ask for better people. However, my initial room had roaches in it. Mostly in the fridge, but some on the wall. I made the front desk aware and they got me another room immediately. The new room was fine. No issues with it.

The staff was great. Couldn't ask for better people. However, my initial room had roaches in it. Mostly in the fridge, but some on the wall. I made the front desk aware and they got me another room immediately. The new room was fine. No issues with it.

I booked this room based on the 7.8/10 review. The room and hallway smelled like butter and urine. There were stains on the walls and toilet. I was grossed out, I never write reviews but felt the need to inform the public.

I booked this room based on the 7.8/10 review. The room and hallway smelled like butter and urine. There were stains on the walls and toilet. I was grossed out, I never write reviews but felt the need to inform the public.

The hotel was the best price and I was pleasantly surprised that it was a nice hotel in very good condition...nice and quiet too.

The hotel was the best price and I was pleasantly surprised that it was a nice hotel in very good condition...nice and quiet too.

Outside door was broken, so made me nervous on overall safety of people being in the building that shouldn't be. My room looked like it had not been swept in awhile, dust was on surfaces and fixtures, not to mention spots on back of the door that looked like left over food? Bath tub also had spots on it which led me to believe that had not been cleaned in awhile

Outside door was broken, so made me nervous on overall safety of people being in the building that shouldn't be. My room looked like it had not been swept in awhile, dust was on surfaces and fixtures, not to mention spots on back of the door that looked like left over food? Bath tub also had spots on it which led me to believe that had not been cleaned in awhile

Checking in and out was quick. The room was clean. The room had a full size refrigerator and a microwave. We were there for two day. The local is close to restaurants and sports bars. We were going to the Louder than life festival. It is close to Louisville.

Checking in and out was quick. The room was clean. The room had a full size refrigerator and a microwave. We were there for two day. The local is close to restaurants and sports bars. We were going to the Louder than life festival. It is close to Louisville.

I had booked and paid for a room with 2 Queen beds 4 months prior. When I got there I was told it was not available, and no price adjustment of course. No rooms available anywhere in town because of Festival we were attending. I was forced to accept a room with a single queen bed or walk away. I then needed to wait for a half hour for housekeeping, even though I was checking in after the 3pm check in time. I had tried checking in earlier and was told to come back at 3. I was put in a room that still had garbage, no clean linens, and fresh blood on the carpet! I had waited for this? 20 minutes later I got a different room with only 1 bed still but was at least cleaned. The lights by the bed did not work, not because of missing or burnt out bulbs, but because the wiring had been pulled out of the wall and never repaired. It was dangling from the fixture. The front of one of the drawers fell off when we went to open it. Just a bad place. Cigarette smell is pervasive throughout. That was how my stay started. I can't believe I paid over $500 for 4 nights in this dump and have no options of recourse in the matter. Extended stay means people live here who can't get regular housing elsewhere. Keep that in mind when considering your stay here.