It was a good hotel but there were some issues with a high pitched noise outside our room for over an hour in the morning that took awhile to fix. The amenities are lovely with the bikes and the campfire and the lodge. The rooms are a bit old and could do with a bit of an upgrade. It’s a lovely property though.

It was a good hotel but there were some issues with a high pitched noise outside our room for over an hour in the morning that took awhile to fix. The amenities are lovely with the bikes and the campfire and the lodge. The rooms are a bit old and could do with a bit of an upgrade. It’s a lovely property though.

We liked everything about our stay here and will be back!

We liked everything about our stay here and will be back!

I booked 3, 2 bedroom condos for an annual end of school celebration trip and when we arrived, they said they didn’t have room for us. They gave our rooms away due to a miscommunication with Orbitz. I booked them over 6 months previously and they still gave the rooms to someone else who had just booked them the day before. The kids were in tears and I had 3 carloads of people with no place to stay after traveling all day. The front desk person blamed it on orbitz and said it happens all the time, which I find ridiculous. Orbitz blamed it on world mark. No one wanted to take responsibility until I finally made a big fuss and they told us they would put us up down the street at a crappy holiday inn in a nearby town which was not comparable in the least. They finally agreed to move our reservation to another comparable hotel but we were charged an extra $90 per night for the hotel service fees and had no kitchens to refrigerate or cook all the groceries that we had purchased. We had hundreds of dollars of food spoil and had to spend hundreds more to eat out every meal. Overall, I am completely disgusted with how the whole thing was handled. Oh, and I was charged a cancellation fee of $168 which Orbitz is refusing to refund even though canceling was not my choice. Simply inconceivable.

I booked 3, 2 bedroom condos for an annual end of school celebration trip and when we arrived, they said they didn’t have room for us. They gave our rooms away due to a miscommunication with Orbitz. I booked them over 6 months previously and they still gave the rooms to someone else who had just booked them the day before. The kids were in tears and I had 3 carloads of people with no place to stay after traveling all day. The front desk person blamed it on orbitz and said it happens all the time, which I find ridiculous. Orbitz blamed it on world mark. No one wanted to take responsibility until I finally made a big fuss and they told us they would put us up down the street at a crappy holiday inn in a nearby town which was not comparable in the least. They finally agreed to move our reservation to another comparable hotel but we were charged an extra $90 per night for the hotel service fees and had no kitchens to refrigerate or cook all the groceries that we had purchased. We had hundreds of dollars of food spoil and had to spend hundreds more to eat out every meal. Overall, I am completely disgusted with how the whole thing was handled. Oh, and I was charged a cancellation fee of $168 which Orbitz is refusing to refund even though canceling was not my choice. Simply inconceivable.

They gave away my room 6:30pm (2.5 hours after allowed check-in time) and then when I showed up at 8pm to check-in, they said they gave it away. They took no responsibility. Totally unprofessional, scummy hotel. Do not support these people.

Very Clean, Quiet and updated facility. Staff was wonderful. Close to the mall (walkable) and several close in dining options (walkable) also a nice buffet breakfast, perfect for families.