The hotel is modern, clean, and friendly staff.

Loved the room and the kitchen facility. Super clean, very spacious. Would stay again!

Clean modern. Friendly staff. Decent breakfast.

1st impression clean, modern hotel with friendly staff, the breakfast buffet with waffle bar was really good. I stayed in the 2 queen bedroom suite with kitchenette. The room was modern, spacious & clean. I love the decor lots of light fixtures and beautiful bathroom. The only disappointment was no smart tv and basic cable no movie options but the tv had 2 hdmi ports and their convenient store had ran out of many items.

Nice clean new place!

having a full size fridge and a little kitchen is brilliant idea. very convenient!

Comfortable. The bathroom shower wall had a few short hair. The desk lamp could be brighter for work. Otherwise, it was a good stay.

Very nice room

They are crooks. Never had hotels help themselves to my credit card until I stayed here. Omg terrible. Service is great, workers are friendly. The manager sucks

Quiet

Excellent new facility

Amazing and new clean property. 10/10!!!!

New, clean. Friendly staff

Very nice place, people staying very friendly, staff great. Will stay again

Nice, new

Unfortunately, my otherwise lovely stay at this property was sullied by a ludicrous damage charge. I noticed a $500 charge on my card the day after my stay. Thinking that this was a routine hold, I patiently waited for it to be reversed. When it was not, I called and was told I was charged a $500 damage fee because the door was "busted". When I questioned this, I was sent a photo of a small chip (about 2 inches) in the side of the door, along with the claim that this chip required the entire door to be replaced. What I did not receive was an explanation of why I was being held responsible for this - I do not recall causing any damage to the door. Further, this very much appeared to be cosmetic rather than functional damage. I did not rip the door off its hinges, punch a hole through it, or break the handle. To add insult to injury, when I asked why I was not contacted before this fee was charged to my credit card, I was told "since you booked on Hotels.com we do not have your contact information". This is blatantly false - I have been contacted several times in the past through this platform by proprietors. Staff could have reached out directly to customer service to contact me, but none of that was done. Overall, would not recommend this property to anyone. It is incredibly expensive for Northern Ontario and customer service is atrocious.

Brand new hotel, friendly and competent staff. No plastic or carton plates and glasses for morning breakfast which is nice to see. Very roomy room and shower. Kitchenette was functional and you have a small table to eat.

excellent

New building so everything is excellent shape and clean. Pool was good temperature, kinda small but we lucked out no one else came to swim at the same time. Good breakfast included.

Awesome hotel. One of the nicest rooms I’ve had in a long time.

Beautiful, spacious and clean with amazing kitchen facilities in the room.

Friendly staff

It serves a free hot breakfast in a cool modern setting.

Clean, friendly service which is walking distance to food, shopping, and the airport. Includes an ok breakfast, modern facilities and amenities. Very pleased with our comfortable stay at this property.

Neat and Tidy

We like most of the things about property

Great place to stay

Everything was perfect. From very friendly experience upon checking in. To the very quiet and super comfortable rooms. I had the best sleep ive ever had in a hotel. I was in no rush to move out of bed and leave. I highly recomend. This hotel. It has become my favorite when visiting Thunder Bay.

Very clean modern nice rooms, very friendly helpful staff definitely will stay Here again