Facilities are not qualified for a 4-star hotel.

Exceptional hotel right in the heart of the city with fantastic transport links. As a solo traveller I felt reassured by the friendliness and helpfulness of the staff. There’s a coffee station on each floor, and a fantastic breakfast served. The rooms were very clean. Everything was so good I extended my stay twice!

It is a beautiful hotel and very well refurbished inside. The main issue was I had no idea how to get into the hotel. There's no sign and you had to be buzzed in through an unmarked door.There's also no place to park or drive up to unload. You have to park on a street lot. Some clarification on basic check-in procedures would be good.

Hotel was great but breakfast left a lot to be desired. Took a while for them to bring it out and there was no bacon or sausage which was disappointing.

Loved the aesthetic of the hotel. Clean rooms and everything organized. Breakfast had multitude of choices from yogurt to eggs with sausage and pancakes. Just disappointed that didn't get my complimentary drink once I checked in but that's okay. Doorman greetng you at the door. Downside no parking you would have to use the parking garages nearby but the cost adds up. Great hotel and service. Recommend!

outside of the area that the hotel is in, it was wonderful. They do have security out front though to keep an eye on things.

For the most part everything was nice The breakfast is amazing Staff was nice The only thing i have to mention is whom ever is assigned to cleaning the rooms did a poor job and for everything else to be running smoothly That i believe will become a issue Other than that i would stay with you guys again in hopes the issue i mention is corrected Again thank you for your hospitality and amazing breakfast

Tuong and Daryus checked us in. They were soooo warm and friendly! Told us lots of interesting history about the property. Complimentary drink upon checkin. Mentioned it was our anniversary and we also got complimentary champagne. AND Tuong gave us an upgrade to a beautiful corner suite on the 4th floor- absolutely stunning! Complimentary buffet breakfast was delicious- bacon, eggs, potatoes, and french toast in addition to the basics. Securtiy at front door was appreciated, and the location was great on north end of gaslamp. Only complaint is the walls are really thin, so be aware. Highly recommend!