I’m pretty sure they turn off the A/C at night. We thought ours broke at 1am. They came eventually to look at the thermostat and when we requested a new room they needed a second opinion. That guy who came in gave my husband attitude as he only saw me on the room and said that he wasn’t registered because his ID isn’t at the front desk. My husband had to work all day and only came back with me after dinner. Also when they checked me in they forgot to give me the waiver that states if you have another person in your room. I know that because they gave it to me to sign when I checked out. The second room the A/C also mysteriously stopped working so we had to sleep with the windows open which was fine until the sun came up. Missed the breakfast buffet so can’t say much about that. Honestly wish I could get my money back. Couldn’t pay me to stay there again.

The staff, the restaurant, the food were excellent. Very close to nice shops.

Very nice breakfast. Very bad wi fi connection

Good stay, older hotel but nice.

Nice hotel close to the beach and to the centre of the nice Loano village

Nice location and rooms are excellent. Staff at reception could do better. I have two kids of ten years old I have required two rooms closed but at the beginning they told me I have wrongly booked two rooms with a kid each and it was not possible to have connected rooms ....not exactly in a polite way.... at the end when we arrived the rooms were connected and the stay was really pleasent.

Nice and clean hotel, comfortable location and good service

Very rude barman and other certain staff made us feel unwelcome during stay. Even to get a drink in the evening was made difficult as apparently there is no bar service between 8 & 10pm (when it suited them). Advertised as having a private beach but you have to pay nearly €40 per day to use. Very nice Reception Manager apologised and offered complimentary food voucher but wasn't the point of our complaint. If like us you save all year so your family can enjoy a holiday abroad then I wouldn't recommend giving your money to this hotel. Room was extra small for a family of 3 but was very clean and well kept with lovely cleaning staff. Oh...and €15 a day for parking is another profit maker for them. Tried to overcharge me twice on checkout. Stayed at much nicer 3* hotels so dismayed this is 4*.