The hotel itself is fine--polite staff, decent rooms (we were actually upgraded to a better room when we found that ours had two single beds instead of the requested double bed), and a good range of food choices at breakfast/dinner. The location is absolutely lovely, and we thoroughly enjoyed renting bikes and riding along the oceanside bike/walking path. Downsides? It's odd that you have to pay to use the safe in the room. Most disappointing however was the 'couples healthy back massage' that we booked in advance. The young woman who gave the massage was very kind, but she was alone in providing the 'couples' massage, which meant that for half of the time, one partner was left lying face down on the massage table with just some warm gel on their back. Given that the "hour"-long massage began with 10-15 minutes in separate bath/jacuzzis, and the remaining 40 or so minutes was divided between the two of us, the total 15-20 minute actual massage we each received was disappointing to say the least.

The hotel itself is fine--polite staff, decent rooms (we were actually upgraded to a better room when we found that ours had two single beds instead of the requested double bed), and a good range of food choices at breakfast/dinner. The location is absolutely lovely, and we thoroughly enjoyed renting bikes and riding along the oceanside bike/walking path. Downsides? It's odd that you have to pay to use the safe in the room. Most disappointing however was the 'couples healthy back massage' that we booked in advance. The young woman who gave the massage was very kind, but she was alone in providing the 'couples' massage, which meant that for half of the time, one partner was left lying face down on the massage table with just some warm gel on their back. Given that the "hour"-long massage began with 10-15 minutes in separate bath/jacuzzis, and the remaining 40 or so minutes was divided between the two of us, the total 15-20 minute actual massage we each received was disappointing to say the least.

The staff is very professional and courteous.

The staff is very professional and courteous.

Never offered an upgrade nor the benefits of being Expedia VIP. I was traveling with my sisters that has a condition in her foot and they gave us a far and uncomfortable room.

Never offered an upgrade nor the benefits of being Expedia VIP. I was traveling with my sisters that has a condition in her foot and they gave us a far and uncomfortable room.

perfect hotel to relax. close to the beach and the hotel has a lovely swimming pool.

perfect hotel to relax. close to the beach and the hotel has a lovely swimming pool.

Hotel familiar

The accomadations was great, I had a perfect and comfy bed. All I need is the itemized receipt so I can request for travel claim.

The accomadations was great, I had a perfect and comfy bed. All I need is the itemized receipt so I can request for travel claim.

Hotel familiar

First off I juat want to say how amazing Sonia from reception is. She was so helpful on all the questions we asked. And she went the extra mile for us in recommending places to park in Jerez where we were going to a wedding. Staff like her are really what makes a hotel great! On the hotel itself: Great facilities, great food and backs onto a golf course while overlooking the ocean on the other side, so every room has a great view. There's a separate adults only pool with plenty of loungers (the swim up rooms are on this pool which faces out onto the ocean). The beach itself is only a 5 min walk. They have secure underground parking, but there is also available parking on the street or a parking lot across the street. Cant fault this resort. Highly recommend a visit.

First off I juat want to say how amazing Sonia from reception is. She was so helpful on all the questions we asked. And she went the extra mile for us in recommending places to park in Jerez where we were going to a wedding. Staff like her are really what makes a hotel great! On the hotel itself: Great facilities, great food and backs onto a golf course while overlooking the ocean on the other side, so every room has a great view. There's a separate adults only pool with plenty of loungers (the swim up rooms are on this pool which faces out onto the ocean). The beach itself is only a 5 min walk. They have secure underground parking, but there is also available parking on the street or a parking lot across the street. Cant fault this resort. Highly recommend a visit.

Great stay and incredible service.

Great stay and incredible service.

amazing!

amazing!

Nice resort facility, staff, food, only downside is weak water wifi in the room.

Nice resort facility, staff, food, only downside is weak water wifi in the room.

The hotel is great and the beach and location (Costa Ballena) is amazing. Nevertheless the heating devida at our initial room did not work at all. They managed to hance our room around 23.00hs but as the new room had its working turned off (being a vacant room) it took hours for the new room to get temperature and thus we had a very rough cold night... Apart from this problem (which we understand with a good and diligent maintenance should not have occurred and at least have passed unoticed by hotel staff) the hotel is very good and the staff is very friendly). Breakfast is great by the way.

The hotel is great and the beach and location (Costa Ballena) is amazing. Nevertheless the heating devida at our initial room did not work at all. They managed to hance our room around 23.00hs but as the new room had its working turned off (being a vacant room) it took hours for the new room to get temperature and thus we had a very rough cold night... Apart from this problem (which we understand with a good and diligent maintenance should not have occurred and at least have passed unoticed by hotel staff) the hotel is very good and the staff is very friendly). Breakfast is great by the way.

Reception didn’t believe that I have made reservation via hotels.com. After 30 minutes he gave room without panoramas. Gym was terrible and dangerous, Spa so small mut expensive. Breakfast only served to table. Location was good but this hotel is Not 4 stars hotel.

Reception didn’t believe that I have made reservation via hotels.com. After 30 minutes he gave room without panoramas. Gym was terrible and dangerous, Spa so small mut expensive. Breakfast only served to table. Location was good but this hotel is Not 4 stars hotel.

Excellent in all areas

Excellent in all areas

Everything was great. Except the WiFi. It was actually the worst WiFi I have ever experienced traveling the world. I was not able to do anything I needed to get done.

Everything was great. Except the WiFi. It was actually the worst WiFi I have ever experienced traveling the world. I was not able to do anything I needed to get done.

Off the beaten path, not super busy. Breakfast and dinner on site where very nice. No real night life around this place but the beach is very nice. Plenty for a family to do.

Off the beaten path, not super busy. Breakfast and dinner on site where very nice. No real night life around this place but the beach is very nice. Plenty for a family to do.

The pros: 1] The property sits really close to the beach, it only takes a good 10 minute leisurely stroll to get to it. 2] On windy days, the pool is surrounded by wind breakers, it is very pleasant to lay next to it, and tan yourself while you sleep. 3] Breakfast is included with every stay, and there is an excellent choice of hot and cold items - buffett style. I never went hungry during my stay. 4] There is a coffee/teamaker in the room [with a small selection of coffee and tea bags, with all types of sugar.] 5] The rooms are spacious, and come with a flat - screen TV. 6] Room 325 has one bed, non-smoking, quiet, and comes with a large enough balcony where one can sit an catch some sun. 7] Andrea Rodriguez, the assistant manager is very professional, courteous, respectful, and certainly customer centric in her management style. She made sure my stay was worry-free and enjoyable. Her attitude towards clients is a complete 180 degrees from what I expected [considering that in Europe, CUSTOMERS DO NOT MATTER, whereas back home, YOU MATTER, BECAUSE YOU ARE THE CUSTOMER! 8] The employees do their best to make their hotel guests feel welcome, which is a reflection on managment's customer centric efforts. The cons: These include 1] The towels, which at some point, must have been white, but have turned a dirty brown color after so much use. 2] The paint in some places are peeling. I am okay with the flaws as long as the pros overwhelm them, as in this case.

The pros: 1] The property sits really close to the beach, it only takes a good 10 minute leisurely stroll to get to it. 2] On windy days, the pool is surrounded by wind breakers, it is very pleasant to lay next to it, and tan yourself while you sleep. 3] Breakfast is included with every stay, and there is an excellent choice of hot and cold items - buffett style. I never went hungry during my stay. 4] There is a coffee/teamaker in the room [with a small selection of coffee and tea bags, with all types of sugar.] 5] The rooms are spacious, and come with a flat - screen TV. 6] Room 325 has one bed, non-smoking, quiet, and comes with a large enough balcony where one can sit an catch some sun. 7] Andrea Rodriguez, the assistant manager is very professional, courteous, respectful, and certainly customer centric in her management style. She made sure my stay was worry-free and enjoyable. Her attitude towards clients is a complete 180 degrees from what I expected [considering that in Europe, CUSTOMERS DO NOT MATTER, whereas back home, YOU MATTER, BECAUSE YOU ARE THE CUSTOMER! 8] The employees do their best to make their hotel guests feel welcome, which is a reflection on managment's customer centric efforts. The cons: These include 1] The towels, which at some point, must have been white, but have turned a dirty brown color after so much use. 2] The paint in some places are peeling. I am okay with the flaws as long as the pros overwhelm them, as in this case.