A beautiful place located in the mountains, with great views. Good staff, but they only speak Italian.

We rented Casa del Custode 2-bedroom apartment for two nights. The staff only spoke Italian, so I couldn't communicate properly with them while there, so I gathered our complaints and I sent them an email in Italian, but haven't gotten any response. 1. On booking.com it is stated that there is air-conditioning in the rooms, but there isn’t. I canceled my booking in another hotel and booked this hotel for twice the price because of air-conditioning. We’re sensitive to sounds and close the window at night. One we had to open the windows because there wasn’t air-conditioning, but there were noises from the street so we barely had any sleep. 2. Wi-Fi is worked occasionally and disconnected all the time. It took us over 20 minutes to connect one night. Especially frustrating because there’s no cellular service in the area at all. 3. There was a strong unpleasant smell on the first floor of our apartment. Possibly cleaning products, but it’s very strong. 4. The refrigerator barely working, leaked from the freezer and smelled of rotten food 5. The apartment wasn’t cleaned during our stay. It said “daily cleaning” on my booking. 6. There was no net on the window in the kids’ room. No air-conditioner and I couldn't open the windows because of the mosquitoes. 7. The toilet flush didn't stop the water. It took multiple attempts to stop the water from flowing. 8. There was almost nothing left to eat for breakfast at 10:10 in the morning. 9. The location of the hotel is quite remote. The narrow gravel road that leads to the hotel will take you more than 10 minutes - bear that in mind since you'd have to add that extra time to any travel. 9. The hotel is beautiful and in a beautiful place, the staff is very welcoming and nice but the things above made us feel unwelcome here.

Beautiful accommodation very creative and stylish decorated Fantastic outdoor seating , free parking spot available

There’s no airconditioning even though booking said there was (temperature was ok) the curtains in the room were very see through There very many mosquitoes so bring protection! Staff was friendly but not service minded they were not interested in the guests or gave any tips Breakfast was Italian (sweet) nice but every day the same and hardly any fruit Diner was ok but very expensive

Incredible property located between Vinyards in the gorgeous Italian countryside. All the staff were so friendly and didn’t stop to make us feel at home. The breakfasts we great and every meal we had was incredible. Special mention to the staff who would bring us drinks and apperitivos without asking. The two bedroom farm house is definitely worth staying in!

Handy for a wedding we were going to

Poor breakfast selection. Evening meal was average. Hated the bed in our bedroom

We loved the location! It was peaceful with beautiful surroundings! Enough local restaurants to enjoy from. Loved speaking to the staff and to the locals about life in Italy (in our best broken Italian)

Everything about the stay was exceptional - the rooms, the setting, the staff, the food - it was absolutely incredible. If we weren’t already married I’d want to go back and get married there! A truly magical place where we felt totally relaxed and free to explore, surrounded by incredible countryside and amazing food and wine, and breakfast was always delicious!

Wouldn’t change a thing.

The location is amazing, beautiful house surrounded by green hills. The staff was really friendly and happy to accomodate any needs. From the location there are different paths to walk or to cycle an the visit to the pigs and to the apple trees was particularly liked by our kids.

We didn't find the beds particularly comfortable. The mattresses were quite thin and on a wooden plank.

Average

This place is advertised as a quiet stay but it is very noisy. There was a wedding in the hall when we arrived at 19h, we had to have dinner while listening to very loud and unpleasant music because of the wedding. We complained about it and they said that music would stop at 20h. However, the party continued elsewhere until 5 am and we could not sleep at all. Nobody was in the reception nor answer the phone at night. When we complained the next morning, they did not even apologize. Furthermore, they don’t speak English and the food at the restaurant is not good.