The receptionist is the most unfriendly person on earth. There were leaves all over various floors of the building. Pool very small.

The room was a decent size, the hotel lobby was beautifully decorated.

Unfortunately, the room was not clean. Hair was everywhere - on the floor, the shower, even stuck to the blow dryer. It was quite disturbing. For the price of the room, and the reputation of Hilton, you would expect reliable service. Also, we booked through booking.com. The front desk staff member was unable to find our reservation and instead of trying to help us figure it out, she rudely stated, "Are you sure you're in the right place?" Placing the blame on us. We luckily had someone else step in to help us and she was very lovely.

Location

Artwork in my room were creepy statue heads. Buffet breakfast was Ok,

The location was perfect for walking to the aquarium and olde mystic village, and close to everything else too. The room was comfortable and clean, the bathroom was a little small for 3 of us but we loved the Crabtree and Evelyn products, and the lobby shop was available for anything we'd forgotten. All of the staff was so friendly and helpful, they had snacks for kids and props in the lobby for photos. We loved having the pool and the restaurant had good food, great service.

The layout of the hotel was a little confusing our room was far from the elevator and we kept getting turned around. Nothing in the room or on the TV or app told me room service was available, only when I saw another room get a delivery did I realize. I wouldve appreciated an old school written guide to amenities and local attractions.

Location

Sink in our bathroom backed up and smelled like sewage, no housekeeping our entire visit (3nights), pool was extremely cloudy (seemed like a filter issue) and cold (someone said the heater was broken).

Comfortable bed, Christine and waitress at the Irons.

Food at restaurant was awful, got hurt getting in and out of jet tub, allergic reaction to pillowcases/sheets. Not what I expected from Hilton.

Super clean, super friendly staff. Movie in the pool for the kids was a major plus!

Nobody informed us that the pool would be closed in the morning for renovations. We stayed at the Hilton to use the pool so the kids were sad when we couldn’t use it a second time.

Semi convenient. Spacious room.

Beds in double are super small.... I shared with my 9yr old (there for cheer competition at Foxwoods) & we were still super cramped in the bed. What happened 2 queen size double?...is this not a thing anymore? Room was very spacious but not super clean...my friend lost her diamond earrings there so we were really digging around for it (never found) & really saw how unclean the room actually was once we started pulling stuff out. Also WHY is the trash can the size of my 6.5 sneakers? One in the common area & one mini in the bathroom..... We were there for 2 days & in the first hour the trash can was completely full. Bigger trash cans are needed in rooms or please leave extra trash bags....Also my top blanket on my bed had a bunch of random blue stains all of it...for the price we paid for 2 nights (almost $700 which I get is normal now...inflation) we wouldn't have expected clumbs of someone else's hair under the sink & stains on our sheets. Beds are SUPER STIFF & HARD.