The room had comfortable beds and housekeeping did a good job of keeping it clean for our 4-night stay. Front desk personnel were very helpful and friendly. The breakfast was adequate, since we are not big breakfast eaters. I especially liked that good and hot coffee was available at all times. The only way to top the location is to actually be on Universal property. The free shuttle was handy, although we used a taxi to return to the hotel each day because the shuttle returned at 5:30 p.m., which was too early for us. We would have walked the 1.3 miles back to the hotel, but, after hours of being on our feet at Universal, we opted for a ride!

The shuttle was handy, but we ran into a glitch on the first morning at the hotel. The shuttle was full, so they had to send another one. We ended up waiting an hour. However, the other three mornings went smoothly. The only other problem was that the air conditioning unit was noisy. I was able to fall asleep, but not readily due to the noise.

the location was great. right next to universal studio. 20 minutes from Disney World.

The location is very close to the Universal Studios. There is a free shuttle bus from the hotel to the Universal City Walk. On foot it is about 30 minutes (we walked back in the evening).

I was not impressed by the breakfast.

Everyone was helpful and nice

They kept forgetting to leave coffee in my room

Location

The first room was noisy been on the side of I4. Second room did not have desk. I need to work!

The property & room was clean & well maintained & the staff was very courteous. Will definitely book again!

Everything was great! Only thing I would change is that there is no balcony, but thats no big deal!

Breakfast was very convenient. The entire staff was very friendly and courteous.

NA everything was good.

all clean

Pool

We enjoyed the location and the close proximity to the parks. The staff was amazing and very helpful.

We had gotten a few food "souvenirs" that when left out on counter overnight were infested with sugar ants the next morning.

very clean room, good location. friendly staff

Best stay to travel around close by to the Theme Parks, attractions, and other necessity needs. Friendly and helpful staff members.

I kinda wish there are more variety on breakfast instead of eating the same one each day. I also wish there’s a better improvement for the keycards to avoid getting locked out each day due to interferences with electromagnetic fields (Ex: security scanning checkpoints).

Location and staff

Rooms are bit noisy