nothing

the dirty hotel Bad smell

Our room had a balcony

I would give it 0 stars not even 1 First of all, there is no shuttle service like it says. Second, there is no heat in the rooms! It was really cold and there wasn't even blankets. I called reception to ask how to turn the heat up in the room, they told me there is no heaters so i asked for blankets and they only brought 1 for a room with 2 beds! I called again for a second blanket and they took long to get it. Blankets were just light warmers and they were stinky. We had to sleep with our coats on because those warmers didn't do anything. Third, there is no hot water. We couldn't even take a shower because the water was too cold. And finally, the glass and balcony door is not sound-proof, meaning it feels like it's open and you can hear all the cars and everything going on on the street below. I'm not going to talk about the chiping paint or the dirtiness of the hotel or the smell of smoke in the hallways or the neglected maintenance that needs to be done to the hotel because I've read those in other reviews and I went knowing about them. I thought it would be okay because we were just going for 1 night but that was our worst hotel stay EVER!

Not one single thing!

Where do I start? The room was filthy! Tub peeling, doors falling off, pictures on the wall sideways, ac leaking, drawers falling off, 1/4 roll of toilet paper on the floor as the holder was broken, coffee pot broken so they charged us for coffee downstairs- elevator filthy- kids at check in had attitude… the place could be amazing really too bad it’s falling apart and filthy!!!! Don’t stay there! $141 for complete disgust

Location, staff was good and helpful.

Needs renovation urgently

No roatches.

Dirty bit.

location and balcony

ac did not work and black mold on ceiling

The hotel is located in Douglas/ Little Gables according to the weather app. It's quiet and relaxing. The staff was very nice and helpful. The housekeeping staff were awesome and very respectful of "Do not disturb", and they kept the entire facility clean. We didn't swim but the pool area was neat and clean. We had quick access to the expressway and the location is close to historic Little Havana and Coral Gables, with multiple places to eat, shop and explore.

On-site parking is limited so when coming in late you have to utilize free on the street parking. It's on the other side of the hotels boundary wall so I felt a little exposed.

🆒

Ok

BOOKINGS.COM said this property had a free airport shuttle. IT DOES NOT. We chose this property because it had a free shuttle. Front desk argued with us even after I showed the Bookings.com app stating there was a free airport shuttle. I would like to be reimbursed for two Uber trips (to and from airport). Please remove this property from the Free Airport Shuttle filter!!!

False advertising for the “free airport shuttle” and non accommodating front desk who couldn’t care less. We didn’t even get a “sorry about that” out of him.

the location

is not clean I walk in the carpet and my feet looks like I was walking outside,,very dusty,window very dirty no hot water in the shower

good location, large room.

bathroom light didn’t work, stains on carpet

nothing

nothing

The ONLY thing good about this room was that the beds were comfortable.

I don’t know about the rest of the hotel but our room was disgusting: old, filthy, and a toilet that wouldn’t flush without pulling the back off and manually pulling the chain. When we got there we had to aid them for the fridge that was supposed to be in the room, when we opened the curtains pieces of the backing fell off they were so old, and the wood was rotting in the bathroom. The photos were taken in the bathroom and the window was behind the falling apart curtains!

location

the receptionist was not accomodating, he looks very tired and sickly and cant speak english well.The room they gave us was not the one we asked for, we were placed near the stairs and the view was the wall of parking lot. The ceiling of our room is dilapidated. Theres a sewage smell on our way to our room. The public bathroom inside the building is stinky which is adjacent to their restaurant. The coffee maker in our room was not even change it still has the filter used by previous occupants. That place is disastrous!

Very bad not recommended

Bad Everything

Check out the first night

Hotel n rooms

nothing

everything