Staff, (especially night shift) was super friendly and helpful. Room was clean and spacious. 2 pools kept the children happy. Views were great. Thick carpeted hallways kept the noise to a minimum. Lots of helpful trail maps available. Location was great. Far enough from the strip to avoid the noise, but the trolley stop is right in this hotels parking lot. Trolleys are free and go all over the area. Short drive to multiple trailheads. Hotel is geared towards hikers and families. Great stop if you have kids.

Bed squeaked, breakfast is only muffins or sandwiches. Still a great deal and will definitely return.

Very friendly staff

No luggage racks available at check out

Only issue is the outdoor pool was not open. Indoor pool was small and crowded.

The property was very nice and the location is perfect ! it’s in the middle of Gatlinburg and Pigeon Forge, it’s far enough from the congestion that you feel like you can breath, but close enough that within a minutes you can be right down town!

The entire staff was tremendous! The breakfast was just enough to get your day going. The beds were comfortable and the rustics concrete shower was beautiful. The bed headboard, mirrors, and lamps were made from logs which was very elegant and distinctive touch which made think I was in a log cabin. The property itself is gorgeous especially with the outdoor fire pits which was very cozy and photo friendly. The other patrons were also so warm and inviting but the best thing of all this was a pet free property and I wish it says that way. I like animals just not where I sleep.

The only thing I did like was I had to move the dresser when the TV was glitchy and the Wi-Fi was erratic at times. But when it worked it was good.

Pool and jacuzzi were good. Location on edge of horrendously busy town was an advantage.

Gatlinburg is not an idyllic mountain village. It is an extremely busy, congested and noisy town with little going for it apart from the surrounding hills and the National Park. The attitude of the hotel staff reflected the fact that the town was full of tourists and that good friendly service was unnecessary. Despite the fact that the property had been recently rebuilt, the fabric was rather tired.

love the feel of the outdoor in the decor.

no complaints

beautiful rustic lodge perfect for mountains clean and staff were very friendly