There was a disconnect between Booking.com and Marriott. Fortunately Marriott was able to accommodate our reservation.

The bathroom size was nice

The elevators were out and only running a single one at a time. There was no available pool, our duvet on the bed were cleaned however seemed to have had a stain once flipped, and it's impossible to unload conveniently and comfortably due to the fact that you can't actually pull up to the front door of the hotel. I had to meet my food delivery way past the doors and by the car entrance that has the pull up arm. Sooo with all that and still being charged 40 because it being 30 minutes before noon, on top of the already high price, is a tad bit ridiculous for someone who comes to rosemont three times a year for events. I always wasn't a fan of the fact that their shuttle doesn't go to the convention center when you'd think it would. Even the Hilton has a shuttle go and it's right across the street.

I love the staff they made me feel welcomed and was very accommodating!

I didn't like having to pay for parking

The room was very nice and spacious with an easy to get to location for a fair price.

outside seating was scarce and not many places at or near to grab food

Comfortable beds and room.

Airport shuttle should be 24 hr, there was NO ROOM SERVICE OR RESTAURANT as advertised, understaffed so staff were stressed and not friendly, not even a bottle opener for the beers sold at front desk. Nickel and dimed for everything (like daily $15 for wifi) .Marriott, you should be embarrassed.

Friendly and helpful staff

N/A

large room, comfortable bedding, stable Wi-Fi, courteous staff, airport shuttle

Close to the airport, that's all.

Wow, I expected so much more from Marriott. I won't stay here again. 1) They require to sign up for membership (register an account) to get free Wi-Fi. Not great considering that most hotels provide free wi-fi without this extra step. But I did that and they still charged me $13 + taxes (I suppose this is "telecomm" fee on the final bill). I noticed that only after I had left the hotel. For $250 per night (one of the most expensive options in this area) - really?? 2) The staff does not reply to messages on booking.com on time. It takes them several days for them to answer a simple question (if they answer at all) 3) Shuttle service - every 30 minutes during day. However, they ask to call to schedule it. Not convenient. 4) The room was clean, but it looked pretty old-fashioned.

Size of the room and cleanliness. Staff was wonderful and very helpful.

The parking fee. I would have rated them a 10 but I felt the parking fee was too much. I can except $32 total to park for a paying guest; not $32 a night (self parking). Outrageous