The convenience to local attractions. the breakfast was great with many selections. the Restaurant food was delicious. Staff is friendly and very helpful.

Property is centrally located and easy access to for all Monterey area activities. Room and common areas clean. Staff was exceptionally helpful and went out of their way to help make our 20th anniversary special.

The only issue with our room was that the drains in the sinks and tub were slow to drain. The hotel did quickly send someone to unclog the kitchenette sink though. Very responsive. Dog relief area is not lit at night and seems to be used by transients, possibly. Too scary for me to take my dog there at night or early morning, so had to let him relieve himself closer to the hotel entrance.

We stayed here July 2024, and this is by far the best hotel we have ever stayed at! The staff was super friendly, as soon as we checked in we were received with a friendly smile and a lot of perks! We got a little welcome bag with waters and king size candy :) we also got complimentary drink from 5-7pm which were amazing! Our room was beautiful and clean very spacious. The pool is warm and the gym equipment is 10/10. The following morning we got the complimentary breakfast and that also was very good . Can’t wait to stay at this hotel again :)

Location food cleanliness staff food pool everything

Lack of merchandise in the store

Great suite over looking the park/lake. Safe neighborhood & park to walk dogs in. Close to Starbucks, shopping center & restaurants ( Chili's & IN & Out burgers). Microwave & refrigerator 👍 Great complimentary breakfasts & evening cocktails/reception. GREAT STAFF. Silver Tide restaurant food is good.

Not enough luggage carts. At check in, staff tried to charge an Extra daily fee for an upgrade request. "Which was the balcony bay view". Had to show My Confirmation which specifically showed the original purchase of the balcony bay view at booking. Staff apologetic and honored the confirmation receipt.

We really like the size and furnishing arrangement of the hotel suite and the lobby. The breakfast was excellent. The staff members were very friendly and helpful.

The hotel price was higher than we would like. The coffee pot size could have been bigger. Given how much we were paying for the stay, we had hoped that the suite would have been equipped with glass cups/coffee mugs. Instead, all cups were made of disposable paper.

Cleanliness

Swimming pool is too small. It’s always crowded and we couldn’t enjoy the pool

The staff was amazing, very helpful and accommodating. Breakfast was better than any I’ve had in my travels . I Would definitely stay again for the Monterey Bay aquarium and wharf !