Location was ok

The staff was rude and couldn't find my booking so I had to book again and pay for it twice

The elevators were broken and guests were hugely inconvenienced by having to find the service elevator which was only accessible by climbing the stairs to the 2nd floor. It was a hazard and complete debacle.

Comfortable beds, large rooms, and EXCELLENT staff. Lobby area was very nice.

The location was convenient but the surrounding area is a bit sketchy. Ubered everywhere except for a couple close restaurants … which were very good.

The property was very clean, and close to everything. I will definitely come back.

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nice and roomy

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property has undergone renovations and the results are excellent. Rooms are modern with large TVs in the suites. The staff was helpful and kind.

Room was beautiful and cleaned , comfortable bed definitely one of the best hotels i have been too

I didn't like i had paid for breakfast and couldn't buy more and that option wasn't allowed didn't understand that at all

clean room

I was woken up at 5am because I was bit by a BEDBUG . my arm was red and had a big lump on it The bedbug was still alive and walking on my bed I lost it smh I never even seen a bedbug up close . I’m sorry but for $300 a night I don’t wanna go through this. The hotel staff explained that no manager was on site but he’s responsive and cards are by the elevations with the number to reach management and so on but I emailed the general Manager before check out and now it’s Monday morning and I haven’t heard a word just feel like I’ve been beat out of my money . We had to pack up at 5am and go downstairs get a new room and travel back up to the 14th floor and then I really couldn’t sleep once I got in the new room I was already grossed out . So hopefully something can be done and I will be contacted soon because I know this isn’t what this hotel stands for if so my first experience staying here was a disaster. we just wanted a nice staycation with no kids and enjoy a lovely suite but that was short lived .

Sheraton Suites Wilmington offers a spacy and comfortable room and salon. The bed is of great quality to guarantee a good night rest. Very well situated in Wilmington's business center.

- The ongoing refurbishing work to the elevators were not very well indicated (eg sign of unavailability didn't match with the reality) - Think that the common hotel spaces like corridors and doors really need a refurbishment too, they're run down... - Breakfast service is understaffed

Got bed bug bites

Bed bug bites

Orange juice

Front office staff

cleanliness and calm welcoming fresh feeling, spaciousness

the housekeeping was not good bathrooms were not cleaned properly after stay we ask if they would only clean the bathroom and replenish the towels staff only half cleaned the bath tub not the toilet or sink or mop the floor and we tipped her only to find out after we came back to the room that nothing was done

pretty large and cozy room

Soundproofing.

Current! Trendy style rooms! Center city location. Spacious Suite, USB access on the dinning table in the room a plus, Comfortable Bed, Shower & amenities were on point.

The Garage was full! Street Parking was the only problem.

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I walked in my room the panel on the wall in front of the kitchenette was completely off the wall like repairs weee recently done. I slid a bench off the wall there was a filthy rag behind it.