location was excellent

I asked every afternoon for the room to be cleaned and serviced the following day, as were the instructions given to me. 4 of the 6 days of my stay, my room wasn’t cleaned. When I informed the manager on duty, Cody 3 days and another manager 1 day whose name I don’t know, I was dismissed and no apology was given. The bad customer service and unprofessionalism was disappointing. I often stay at this hotel for extended stays when I travel to AZ, but this most recent experience has me doubting if I want to return to this hotel.

Drapes did not fully close

The elevator door took forever to open and close!

good location

tired elevator, room was not entirely cleaned, breakfast was ok

Bed was comfortable and breakfast was okay.

Heater in room did not work. Caused congestion and stuffiness to both quests. Unable to sleep. Had to open window due to congestion extremely noisy freeway behind the hotel. Ask for room on other side of hotel due to freeway noise. Difficult to sleep.

friendly staff

Not very clean. None of the cardio machine were operational. No one was available to fix them.

the location was good, near a lot of restaurants and stores and the Loop to get on and off the freeway.

had a bright light that would light up the room each night. the stay would have been better if the l exterior lights were moved so guest can get better sleep.

Joey was awesome. He took care of me %100.

Treadmill was broking in the fitness room.

good location did not try the free breakfast so I can’t comment on that. use the laundry room it was clean. my sister stayed at a place up the street about a mile and they had roaches so I will see. I didn’t see any at this location.

The room was OK the floor had sticky spots so I don’t know that anyone actually cleans the floors that was kind of gross. We had to put towels over it. they put the coffee pot in the bathroom which is disgusting so obviously no one’s going to use it.

Good accommodation, comfortable bed and nice breakfast

Shower missing liner, dirty floors and toiletries half used

convenient

close to freeway access.

overuse of cleaning products with a very heavy smell I pine sim. the jacuzzi did not work.

safe, clean, and workers are excellent

n/a